Badsha H Sabuj

Information Technology Executive at Giant Group, Bangladesh
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Contact Information
us****@****om
(386) 825-5501
Location
Bangladesh, BD
Skills

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Credentials

  • Linux
    CSL Training (Dhanmondi)
    May, 2018
    - Oct, 2024
  • MCSA 2012R2 (Basic)
    CSL Training (Dhanmondi)
    May, 2018
    - Oct, 2024
  • MTCNA
    CSL Training (Dhanmondi)
    May, 2018
    - Oct, 2024
  • Network Fundamental
    CSL Training
    May, 2018
    - Oct, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    CSL Training (Dhanmondi)

Experience

  • Giant Group, Bangladesh
    • Bangladesh
    • Textile Manufacturing
    • 1 - 100 Employee
    • Information Technology Executive
      • Sep 2022 - Present

      Texmart Trading Company Limited Provide all kinds of IT Support to the Users, Head office, Central Store and Shops). • Maintain network infrastructures such as switches and routers and diagnose with problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, network devices like MikroTik, cisco, etc., Wi-FI router, network printers, access control, attendance system devices & software. • Attending employees… Show more Texmart Trading Company Limited Provide all kinds of IT Support to the Users, Head office, Central Store and Shops). • Maintain network infrastructures such as switches and routers and diagnose with problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, network devices like MikroTik, cisco, etc., Wi-FI router, network printers, access control, attendance system devices & software. • Attending employees all kinds of IT-related complaints and queries and visiting factory premises if required. • Configure and Maintain network servers like Gateway, DHCP. • Configure, Troubleshoot and Maintain CCTV Devices • Design and implement LAN and WAN solutions for the company network infrastructure. • Responsible to implement and maintain system documents and operational procedures. Show less Texmart Trading Company Limited Provide all kinds of IT Support to the Users, Head office, Central Store and Shops). • Maintain network infrastructures such as switches and routers and diagnose with problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, network devices like MikroTik, cisco, etc., Wi-FI router, network printers, access control, attendance system devices & software. • Attending employees… Show more Texmart Trading Company Limited Provide all kinds of IT Support to the Users, Head office, Central Store and Shops). • Maintain network infrastructures such as switches and routers and diagnose with problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, network devices like MikroTik, cisco, etc., Wi-FI router, network printers, access control, attendance system devices & software. • Attending employees all kinds of IT-related complaints and queries and visiting factory premises if required. • Configure and Maintain network servers like Gateway, DHCP. • Configure, Troubleshoot and Maintain CCTV Devices • Design and implement LAN and WAN solutions for the company network infrastructure. • Responsible to implement and maintain system documents and operational procedures. Show less

  • The Aristocrat Group
    • Bangladesh
    • Automation Machinery Manufacturing
    • 1 - 100 Employee
    • Information Technology Officer
      • Jun 2019 - Aug 2022

      Job Description / Responsibility: • Provide all kinds of IT Support to the Users (Head office and also Factory). • Maintain network infrastructures such as switches and routers and diagnose with problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, network devices like MikroTik, cisco, etc., Wi-FI router, network printers, access control, attendance system devices & software • Attending employees all… Show more Job Description / Responsibility: • Provide all kinds of IT Support to the Users (Head office and also Factory). • Maintain network infrastructures such as switches and routers and diagnose with problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, network devices like MikroTik, cisco, etc., Wi-FI router, network printers, access control, attendance system devices & software • Attending employees all kinds of IT-related complaints and queries and visiting factory premises if required. • Configure and Maintain network servers like Gateway, DHCP. • Maintain and configure (if needed) windows servers. • Manage central Antivirus Management System. • Design and implement LAN and WAN solutions for the company network infrastructure. • Responsible to implement and maintain system documents and operational procedures. Show less Job Description / Responsibility: • Provide all kinds of IT Support to the Users (Head office and also Factory). • Maintain network infrastructures such as switches and routers and diagnose with problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, network devices like MikroTik, cisco, etc., Wi-FI router, network printers, access control, attendance system devices & software • Attending employees all… Show more Job Description / Responsibility: • Provide all kinds of IT Support to the Users (Head office and also Factory). • Maintain network infrastructures such as switches and routers and diagnose with problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, network devices like MikroTik, cisco, etc., Wi-FI router, network printers, access control, attendance system devices & software • Attending employees all kinds of IT-related complaints and queries and visiting factory premises if required. • Configure and Maintain network servers like Gateway, DHCP. • Maintain and configure (if needed) windows servers. • Manage central Antivirus Management System. • Design and implement LAN and WAN solutions for the company network infrastructure. • Responsible to implement and maintain system documents and operational procedures. Show less

  • A. K. Khan Telecom Limited
    • Bangladesh
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Executive
      • May 2018 - May 2019

      Job Description / Responsibility: • End User Deskside/Remote support. • Device imaging maintenance and support. • Support the infrastructure devices (Laptop, desktop, tablet, printers, mobile devices, phones) including services. • Meeting/Conf Room support • Server & IT Room Monitoring • Maintain network infrastructures such as switches and routers and diagnose problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different… Show more Job Description / Responsibility: • End User Deskside/Remote support. • Device imaging maintenance and support. • Support the infrastructure devices (Laptop, desktop, tablet, printers, mobile devices, phones) including services. • Meeting/Conf Room support • Server & IT Room Monitoring • Maintain network infrastructures such as switches and routers and diagnose problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, networking devices like MikroTik, CISCO, OLT, etc., Wi-FI router, network printers, Printer servers, access control, and attendance system. • Attending customer complaints and queries through phone calls, emails, and visiting client premises if required. • Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault. • Performing installations and deployments of various solutions like radio links, hotspot, and other services at the client end. • Configure and Maintain network servers like Gateway, DHCP. • Manage central Antivirus Management System. • Design and implement LAN and WAN solutions for the company network infrastructure as well as for deserving customers in a multi-vendor environment. • Provide professional guidance, assistance, and supervision of all kinds of network troubleshooting and customer support activities to the fiber team. • Responsible to implement and maintain system documents and operational procedures. Show less Job Description / Responsibility: • End User Deskside/Remote support. • Device imaging maintenance and support. • Support the infrastructure devices (Laptop, desktop, tablet, printers, mobile devices, phones) including services. • Meeting/Conf Room support • Server & IT Room Monitoring • Maintain network infrastructures such as switches and routers and diagnose problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different… Show more Job Description / Responsibility: • End User Deskside/Remote support. • Device imaging maintenance and support. • Support the infrastructure devices (Laptop, desktop, tablet, printers, mobile devices, phones) including services. • Meeting/Conf Room support • Server & IT Room Monitoring • Maintain network infrastructures such as switches and routers and diagnose problems. • Ensuring that the network infrastructure is up and running. • Configure and maintain different types of software, networking devices like MikroTik, CISCO, OLT, etc., Wi-FI router, network printers, Printer servers, access control, and attendance system. • Attending customer complaints and queries through phone calls, emails, and visiting client premises if required. • Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault. • Performing installations and deployments of various solutions like radio links, hotspot, and other services at the client end. • Configure and Maintain network servers like Gateway, DHCP. • Manage central Antivirus Management System. • Design and implement LAN and WAN solutions for the company network infrastructure as well as for deserving customers in a multi-vendor environment. • Provide professional guidance, assistance, and supervision of all kinds of network troubleshooting and customer support activities to the fiber team. • Responsible to implement and maintain system documents and operational procedures. Show less

  • Genex Infosys Limited
    • Bangladesh
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Agent (Grameenphone)
      • Feb 2017 - Jan 2018

      Job Description / Responsibility Answering incoming calls from customers and ensure instant customer satisfaction Respond to customer inquiries Receiving customer complaints and input those in the system for necessary measures and provide them information about the resolution of the same Troubleshoot / helping to resolve customer service problems Provide general information Maintaining high standard of call quality as per the requirement of the organization. Job Description / Responsibility Answering incoming calls from customers and ensure instant customer satisfaction Respond to customer inquiries Receiving customer complaints and input those in the system for necessary measures and provide them information about the resolution of the same Troubleshoot / helping to resolve customer service problems Provide general information Maintaining high standard of call quality as per the requirement of the organization.

Education

  • Bangladesh Open University
    Diploma
    2019 - 2022
  • TB College
    HSC
    2014 - 2016
  • Monnoo Textile Mills High School
    SSC

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