Technical Architect

• Jun 2022 - Present

Cyber Technical Specialist

• Oct 2018 - Jun 2022

• Implementing a ‘secure-by-design’ structure for all current and future systems.• Planning, Testing, Upgrading and Patching of all airport Operational Systems and making them secure.• Testing and deployment of Microsoft Advanced Threat Protection to all devices • Working the Cyber Defence Centre & Security teams with tagging, understanding and troubleshooting security alerts as they happen.• Working with a team of IT professionals to carry out the Network Information System (NIS) assessment of critical applications across the airport to be submitted to the CAA.• Technical lead working for Heathrow with Cyber Security company Nettitude to carry out a Threat Hunt utilising Carbon Black software alongside the Mitre Att&ck framework.• Working as part of a team to design and implement a series of technical remedial changes to improve Cyber Security at Heathrow to move towards the ISO27001 standard and NIS compliance.• Worked alongside an AD technical architect to design, implement and test an enhanced version of the automated Account Management process (JML) in line with requirements set out by the customer.• Implemented, tested and managed the deployment of Microsoft Advanced Threat Protection to all EUC devices and some servers, plus the testing and deployment of Microsoft Defender Anti-Virus to replace the existing McAfee solution.• Assisted the design and test of a solution to manage 3rd Party Suppliers using their own guest accounts, allowing them to be regularly re-attested and gain access to systems using Heathrow’s Azure AD. • Assisted the design and test of a solution to manage 3rd Party Suppliers using their own guest accounts, allowing them to be regularly re-attested and gain access to systems using Heathrow’s Azure AD.• Implementing the Microsoft Local Administrator Password Solution (LAPS) to all servers and clients.• Providing technical training and support to the various BAU support teams. Show less

Windows 10 / Office 365 Migration Technical Lead

• Apr 2017 - Sep 2018

Technical lead for the deployment teams upgrading all Heathrow colleagues to Windows 10 and Office 365.Overseeing all device builds, application installs, license assignment, email migration to exchange online, all technical deployment issues and business engagement with the various business departments.Then moving onto the testing and management of Windows 10 Feature pack upgrades (Evergreen).

MMS Device Refresh Manager

• Nov 2016 - Feb 2017

Business Engagement & Technical Rollout Manager

• Mar 2013 - Nov 2016

CGI / Computacenter Business Engagement Regional Manager on a large scale modernisation programme for the NCA. Data Centre Mastering Domain Consolidation Application Surfacing Virtual Desktop Rollout Windows 7 Hardware Rollout SCCM Infrastructure Installation Legacy Systems/Servers De-commissioning. DIscreet Internet (Longarm) Solution CGI / Computacenter Business Engagement Regional Manager on a large scale modernisation programme for the NCA. Data Centre Mastering Domain Consolidation Application Surfacing Virtual Desktop Rollout Windows 7 Hardware Rollout SCCM Infrastructure Installation Legacy Systems/Servers De-commissioning. DIscreet Internet (Longarm) Solution

Cable & Wireless Deployment Manager

• Oct 2012 - Feb 2013

Working onsite at Cable & Wireless Worldwide HQ in Bracknell, initially for a new laptop hardware refresh then into the integration of CWW to Vodafone.

Windows 7 Rollout Manager

• Feb 2012 - Sep 2012

• Managing Windows 7 and laptop hardware upgrades for 3,000 Vodafone customers across the UK and supporting the Lync 2010 pilot rollout• Leading 2 teams of engineers conducting Windows 7 builds, application installs, data migration, user issue support and issue tracking/troubleshooting/resolution• Serving as primary responsibility for communications team, scheduling users, handling user queries, general communications, business engagement and business project contact• Functioning in representative Vodafone Business Engagement role, engaging with key management and operatives across various sites• Providing training and support for bespoke Vodafone systems including SPIDER, a custom build method based on HP OVCM Radia, scheduling/tracking tools and SharePoint systems. Show less

Windows 7 / Office 2010 Deployment Manager

• Jun 2011 - Feb 2012

• Managing deployment of Windows 7 Desktop Refresh to 14,000 BSkyB customers nationwide and supporting Lync 2010 pilot rollout• Heading team carrying out machine OS builds, including application installations, hardware installations, Windows 7 / Office 2010 training and floor walking with technical support• Completing full upgrade of live Sky News Studio and upgrading across various types of environment including modern office buildings, live studios, edit suites and broadcast transmission area• Meeting with Sky Business Engagement teams to discuss upcoming rollout schedules, issue raising and tracking, lessons learned and deployment planning support• Designing and creating bespoke database scheduling tool tailored to the BSkyB deployment, enabling production of daily schedules, users to be rescheduled and reporting associated deployment statistics• Serving as first point of call for all issues and technical help, and accountable for assigning, testing and fault finding SCCM deployed applications Show less

Project Co-ordinator

• Dec 2010 - Jun 2011

Project Co-ordinator & scheduler for Computacenter working on the Windows 7 migration project for Sky

Windows 7 Applications UAT Project Co-ordinator

• Sep 2010 - Dec 2010

Managing the UAT of 800 applications throughout Mercer in preparation for Windows 7 / Office 2010. Managing the UAT of 800 applications throughout Mercer in preparation for Windows 7 / Office 2010.

Technical Project Lead Co-ordinator / Scheduling / Apps UAT / 2nd Line Support

• Jun 2010 - Sep 2010

• Supporting migration of Newcastle & Andover Twinings’ complete IT infrastructure to a shared service centre at BSG, Peterborough • Managing front-end user migration of company desktops, laptops and BlackBerry’s, involving: → Application Discovery (for apps to be packaged for SCCM 2007) → Application UAT / fault reporting / re-testing → Creation and maintenance of database for scheduling of users, machines, apps tracking, apps status, replacement or rebuild of assets and new/old asset tracking Show less

Senior Systems Engineer, SMS Package OAT Testing

• Sep 2009 - May 2010

• Supporting project to rationalise IT infrastructure and transform systems of CCM and Radia to standard SMS 2003 system • Adding packages to collections and distribution points using Microsoft SMS 2003 system and console, creating test installation and building and organising Active Directory Computers and Security Groups • Supporting project to rationalise IT infrastructure and transform systems of CCM and Radia to standard SMS 2003 system • Adding packages to collections and distribution points using Microsoft SMS 2003 system and console, creating test installation and building and organising Active Directory Computers and Security Groups

Portsmouth IPHIS Desktop Support - ICT Infrastructure Engineer

• Jun 2009 - Aug 2009

• Serving within infrastructure team on EDM project set up to provide all patient documents electronically • Conducting surveys of local hospital departments, inspecting hardware and establishing with Clinical Directors extra requirements/replacements for new machines to provide EDM to all medical staff • Serving within infrastructure team on EDM project set up to provide all patient documents electronically • Conducting surveys of local hospital departments, inspecting hardware and establishing with Clinical Directors extra requirements/replacements for new machines to provide EDM to all medical staff

ComputaCenter Deployment Co-ordinator / Technical Lead Engineer

• Sep 2008 - May 2009

• Managing engineering teams carrying out laptop and desktop rebuilds and replacements for all Vodafone users across the UK, including several UK-wide contact centres and Vodafone HQ, Newbury • Maintaining Access database detailing all user and laptop/desktop information and requirements, special requirements, application requests and admin rights, and producing engineer build sheets • Managing engineering teams carrying out laptop and desktop rebuilds and replacements for all Vodafone users across the UK, including several UK-wide contact centres and Vodafone HQ, Newbury • Maintaining Access database detailing all user and laptop/desktop information and requirements, special requirements, application requests and admin rights, and producing engineer build sheets

Technical Project Support Officer

• Jun 2008 - Sep 2008

• Project managing installation and setup of complete I.T. infrastructure for flagship AC4H “Super Polyclinic” • Maintaining responsibility for all contractor work, encompassing Sabre telecoms, Avaya, Logicalis Cisco routing, 802.1x, Structured cabling, PACS, fibre BT/Virgin WAN links • Project managing installation and setup of complete I.T. infrastructure for flagship AC4H “Super Polyclinic” • Maintaining responsibility for all contractor work, encompassing Sabre telecoms, Avaya, Logicalis Cisco routing, 802.1x, Structured cabling, PACS, fibre BT/Virgin WAN links

Project Co-ordinator

• Oct 2007 - Apr 2008

Working directly with the Project Manager, I have been running the EDS TREDSS / DWP Transformation Project - deploying 7500 laptops, 144000 desktops and 5000 Job-points to 2000 DWP sites, using SMS. I was responsible for the overseeing and smooth running of all aspects of the project. Acting as the central point of contact for the client and customer, ensuring all requirements are met and that customer satisfaction is achieved. Sourcing, planning, scheduling and providing all resources that will be required. Compiling daily, weekly and on-the-spot detailed reports of the project progress, issues to raise, change requests, projected targets/actual results. I ensure all staff and contractors know their tasks and provide all information they require, as well as technical assistance. Show less

Project Co-ordinator & Subject Matter Expert (SME)(TREDSS)

• 2006 - 2008

• Managing the EDS TREDSS / DWP Transformation Project, using Microsoft SMS in deploying 7,500 laptops, 144,000 desktops and 5,000 Job-points to 2000 DWP sites • Managing the EDS TREDSS / DWP Transformation Project, using Microsoft SMS in deploying 7,500 laptops, 144,000 desktops and 5,000 Job-points to 2000 DWP sites

I.T. Field Support Engineer / Contract Manager

• 2005 - 2006