Experience

RSG Enkhuizen

• Netherlands
• Primary and Secondary Education
• 1 - 100 Employee

• Docent wiskunde

  • Aug 2022 - Present

  Enkhuizen, Noord-Holland, Nederland



Tabor College Hoorn

• Netherlands
• Education Administration Programs
• 100 - 200 Employee

• Docent Wiskunde / Techniek

  • Aug 2020 - Jul 2022

  Gemeente Hoorn, North Holland, Netherlands



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Manager

  • Dec 2014 - Aug 2020

  Amsterdam In the role as Customer Service Manager I’m accountable for managing the relation with the Customer and make sure the operational delivery of the contracted services are having the agreed quality. For this we have available tools, international teams and people to make sure the KPI’s and SLA’s are met using standardised ITIL processes. While KPI’s and SLA’s are important based on the contractual agreement, the ultimate goal is to be the best service provider by helping the customer on… Show more In the role as Customer Service Manager I’m accountable for managing the relation with the Customer and make sure the operational delivery of the contracted services are having the agreed quality. For this we have available tools, international teams and people to make sure the KPI’s and SLA’s are met using standardised ITIL processes. While KPI’s and SLA’s are important based on the contractual agreement, the ultimate goal is to be the best service provider by helping the customer on their digital journey and make sure they are a “happy customer” Currently I’m handling several multinational accounts with local (NL) presence or headquarter. Show less



The HEINEKEN Company

• Netherlands
• Food and Beverage Services
• 700 & Above Employee

• Service Coordinator HeiNET (Global Information Services)

  • Sep 2012 - Nov 2014

  Amsterdam Area, Netherlands In the role of Service Coordinator HeiNet I’m responsible for an effective and efficient delivery of the agreed Global Services towards the Operating Companies (OpCo), the services delivered are: • Global WAN Infrastructure • Business to Business Connectivity • Remote Access Services • Voice and Video Services • Managed Firewall Services • Internet and Security Services • IP Management Services Tasks are the coordination and support towards internationally… Show more In the role of Service Coordinator HeiNet I’m responsible for an effective and efficient delivery of the agreed Global Services towards the Operating Companies (OpCo), the services delivered are: • Global WAN Infrastructure • Business to Business Connectivity • Remote Access Services • Voice and Video Services • Managed Firewall Services • Internet and Security Services • IP Management Services Tasks are the coordination and support towards internationally located breweries fulfilling their data connectivity demands based on de available contracts. Insure that the de delivery is according agreed quality standards and processes are upheld and improved. Due to recent transition to another supplier I have been involved in the following project activities: Service Catalogue and Portfolio Management • Publication of the Business Service Catalogue for the new acquired services available for the Heineken business Process Management • Creation of the Operational Manual describing the operational processes points of contacts between Global Infrastructure Services, Suppliers and Operating Companies. Service Transition Consultant • Responsible for the timely and correct reception of services from project to operation ensuring proper maintainability and support. Continues Service Improvement • Improve Remote Access Services quality • Improve Configuration Management • Improve document management based on SharePoint Show less



Koninklijke Grolsch

• Netherlands
• Food and Beverage Services
• 300 - 400 Employee

• Project Manager / Service Delivery Manager (IT)

  • 2008 - Aug 2012

  Enschede Area, Netherlands PROJECT MANAGER Accountable for the completion of infrastructural projects within budget and timescales and meeting all the functional and technical requirements. The most recent achievements: • Refresh of the LAN Infrastructure including Datacentres. – Outsourcing of all LAN, WAN, Security and Voice services to an external service provider. • Replacement of existing Remote Access Solution – Including training, alignment of processes and early life support. •… Show more PROJECT MANAGER Accountable for the completion of infrastructural projects within budget and timescales and meeting all the functional and technical requirements. The most recent achievements: • Refresh of the LAN Infrastructure including Datacentres. – Outsourcing of all LAN, WAN, Security and Voice services to an external service provider. • Replacement of existing Remote Access Solution – Including training, alignment of processes and early life support. • Realisation of WAN Connectivity – Managing the supplier, escalations and getting Financial Approval • Complex Network transformation – Related to brewing, filling and logistics requiring excellent due diligence, planning and testing • Knowledge transfer to outsource partners – Document management by use of SharePoint 2007 based on the ITIL Service Lifecycle Management Good Practices SERVICE DELIVERY MANAGER (SDM) Responsible for the qualitative delivery of all Grolsch IT infrastructure and Service Portfolio agreed with multiple suppliers. Delivery was supported by ITIL Processes. Delivered services contained: • LAN & WAN Infrastructure • VMWARE • MS Windows • Mail • SharePoint • SAP • SQL Servers • HP-UX

• Teamleader TIS (Technical InfraStructure)

  • 1999 - 2008

  Enschede Area, Netherlands Teamleader for Service Desk and 4 System Engineers responsible for the complete lifecycle of the IT Infrastructure. Including Network, Voice, Security, Server- and Workstation estate. Some of the managed services and technologies are: • TCP/IP Networks • Checkpoint Firewall’s • NAT, IPSEC • Bluecoat Proxy Services • SSL Remote Access Service • Static routing • DNS • Microsoft ISA • EDI • MS Exchange • SharePoint • Microsoft SQL • Philips… Show more Teamleader for Service Desk and 4 System Engineers responsible for the complete lifecycle of the IT Infrastructure. Including Network, Voice, Security, Server- and Workstation estate. Some of the managed services and technologies are: • TCP/IP Networks • Checkpoint Firewall’s • NAT, IPSEC • Bluecoat Proxy Services • SSL Remote Access Service • Static routing • DNS • Microsoft ISA • EDI • MS Exchange • SharePoint • Microsoft SQL • Philips PBX • LDAP Active Directory • BGP, RIP & OSPF, (E)IGRP

• Systeembeheerder

  • 1995 - 1999

  Enschede Area, Netherlands Started at Service desk and desktop management delivering first and second line support developed myself into a System Engineer. Knowledgeable about Windows Server environment and Networking: - Windows - Novell - Shiva LanRover - Cisco networking - Checkpoint