Experience

Mars & Co.

• France
• Business Consulting and Services
• 100 - 200 Employee

• System Administrator

  • Jun 2018 - Present

  Provided desktop/server support for all users in Greenwich CT office as well as as needed remote support for users in San Francisco. Created, maintained and deployed Windows images for laptops using MDT. Helped facilitate the transition from Skype for Business to Microsoft Teams as well as from AT&T on-premise phone service to Microsoft Teams phone. Assisted with the rollout of Multifactor Authentication using Microsoft Authenticator app. Onboarded all workstations to Microsoft Intune/Endpoint for cloud based administration Transitioned from McAfee Endpoint Security to Microsoft 365 Defender. Assisted with and executed work from home action plan for the COVID-19 pandemic. Onboarded and offboarded various staff including account/laptop setup and backup. Rolled out TeamViewer via GPO and created office TeamViewer configuration policy. Facilitated the return of all leased Dell hardware and rollout of newly leased hardware including laptops, monitors and docks for all users in Greenwich, CT. Show less



Noble Americas

• Systems Administrator

  • Oct 2016 - Jan 2018

  Migrated electronic fax solution from RightFax to OpenText/EasyLinkAssisted with DEV/UAT server migration from managed service datacenter to inhouse datacenterConfigure and monitor SCCM collections and update groups for desktops and serversProcess and deliver IM/Email logs for legal/compliance requestsAssisted with the set up of server monitoring via SCOM 2012Configured backups using MS StorSimple and Data Protection ManagerAssisted with the setup of disaster recovery using Zerto Show less

• Junior Systems Administrator

  • Apr 2015 - Oct 2016

  Work closely with datacenter staff to monitor server and storage utilization concernsAssist desktop support staff with escalations regarding server or Citrix environmentsHandle network drive and distribution group permissions and creationsCreate active directory and exchange accounts for new employeesFacilitate data moves to new file serversAdminister virtual machines through vSphere environment

• Desktop Support Technician

  • Mar 2013 - Apr 2015

  Provided on site or remote support to both trade floor as well as middle office users in all North America officesSupplied weekend support for users via rotating on-call scheduleHandled new hire and termination requestsProcessed all mobile phone requests for the North America regionAssisted with user moves and desk re-locationsWorked closely with application support teams to ensure proper user application accessManaged help desk ticket queue through EasyVista system



Westmed Medical Group

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• IT Helpdesk

  • Feb 2012 - Mar 2013

  Provided employees and doctors across multiple sites with remote and desktop support for computers, terminals, printers, faxes, scanners as well as mobile devices Ran cable from network closets through ceilings and walls to create data drops in various locations Helped maintain documentation for hardware throughout the 210 Westchester Avenue site Neatly patched cables for all of the switches in the network closet at the 171 Huguenot Street site Supported multiple Urgent Care centers and maintained servers as the sole support at night and on Sundays Show less



Say Media

• Advertising Services
• 1 - 100 Employee

• Information Technology Contractor

  • Jun 2011 - Aug 2011



VideoEgg

• Advertising Services
• 1 - 100 Employee

• Information Technology Consultant

  • Jun 2010 - Aug 2010

  • Provided employees with immediate technical support for computers, mobile devices, and software including Microsoft Outlook and Entourage • Participated in the initial setup of the new New York office: wired and configured internet and phone lines, labeled ports, tested and maintained wireless capabilities throughout the office • Worked closely with the San Francisco IT Team via phone and online communications • Performed wipe of former employee’s laptops and initial setup of laptops for new employees • Updated company wiki to reflect certain IT related changes such as new printer names and IP addresses • Helped create a comprehensive list of employee’s and their respective phone extensions for the new New York office Show less