Experience

That Agency

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Technical Recruiter

  • Aug 2022 - Present

  That Agency is a team of talent acquisition experts who bring together IT candidates and clients to help them achieve incredible results. Our passion for people and technology is second to none. To keep up with the rapid pace of the IT industry and stay ahead of the competition, you need the right people by your side. That Agency takes the guesswork out of recruiting by providing you with hand-picked IT talent that meets your exact requirements. Plus, by thoroughly screening each candidate, you’re guaranteed the right fit – first time, every time. Show less



Capital Markets Placement

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Technical Recruiter

  • May 2021 - Jul 2022

  Capital Markets Placement is a boutique recruitment innovation firm that is a trusted Talent Acquisition Partner to Fortune 500 as well as start ups. Since 2007, CMP is successfully connecting industry's most sought after talent with managers at top brands and institutions. Our expert Recruiters and Advisors provide professionals with valuable advice and representation to the best opportunities, building a network of trusted connections. As of 2016 CMP has one of the largest networks of technical talent in the world. ​ CMP does not use recruiting software, but instead builds proprietary next generation software that optimizes the recruitment process and is a key advantage over 'traditional' recruitment shops. Every employer and professional we work with has a private account through our portal where they can see and control everything. ​ Staff Augmentation Technical Recruiting Executive Headhunting Talent Acquisition Strategy Recruitment Process Outsourcing CMP has been recognized by Inc. Magazine to be one of the fastest growing private companies in America five years in a row - 2013, 2014, 2015, 2016, 2017! Show less



iSupport Worldwide

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Technical Recruiter

  • Aug 2018 - Apr 2021

  RYLEM (based in Seattle, WA) is powered by people and empowers everyone - employers, talent and our own staff consultants - to effectively solve business challenges while maintaining the human touch. From a place of high integrity and accountability, we take the deep-dive and consult from an energetic and informed position in all of our practice areas: staff augmentation, executive recruitment and consulting engagements. Making things easier for our clients may mean we do more than other people in the recruiting business. But that’s the way we like it. RESPONSIBILITIES • Full lifecycle recruiting: Ownership of the hiring manager relationship and become entrenched in the business • Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. such as LinkedIn recruiter, CareerBuilder, Worksource (Monster), Zip recruiter, Dice, BullHorn, and Indeed. • Developed sourcing strategies and research methods that are successful in attracting viable candidates through methods such as web sourcing, Boolean searches, candidate referrals, social networking, etc. • Built deep partnerships with Managers to understand their team's hiring needs, capabilities and knowledge requirements/gaps, business, and team dynamics. • Identified, screened, and secured top talent candidates (both passive and active) for a variety of skill and experience levels. • Possessed a relentless drive to find and hire top talent, with a laser, unbending focus on • diversity. • Provided exceptional hiring manager and candidate experiences. • Experienced with networking, social media, and using resources to make connections with • people, as well as being very comfortable with cold calling. • Working directly with the CEO, Account Managers, Business Development Manager, and clients/stakeholders. Please join our Talent Network: http://rylem.jobs.net/join Show less



PSG Global Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Technical Recruiter

  • Oct 2015 - Aug 2018

  Quantix is a Technology focused staffing and recruiting firm based in Colorado with nationwide reach with our clients, consultants, and candidates. • Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. • Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. • Determined candidate qualifications by analyzing resumes and interviewing candidates to ensure qualifications meet position requirements. • Set up phone interviews between the internal recruiter and candidate. Provide excellent candidate communication; regularly provide status updates and details on new opportunities. Handle interview scheduling and ensure candidate preparation. • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. • Managed regular and direct contact with overseas candidates and clients in the United States. • Tracked candidate actions and maintain candidate profiles in applicant tracking system. • Monitored requisitions posted on the client’s website, repost positions with job boards. • Placed high-end Technical Professionals in the area of Information Technology Industry in contract and full-time positions specialized in Software Engineers/ Architects, Desktop/field technician, Network/System/Security Engineers, QA/Test Engineers, Project/Program Managers, Business Intelligence, and Director Levels. • Mentored and trained new hires including on-boarding, Job Order calibration, analyze and interpret IT job requisitions, validating candidate's profile from trainees and members on the account, and assists with the process in utilizing recruiting tools. Environment: Salesforce, Compass, CB, Monster, Dice, LinkedIn, MS Office. Show less



Stellar Philippines

• Outsourcing/Offshoring
• 100 - 200 Employee

• Subject Matter Expert

  • Jun 2014 - Jul 2015

  Client: Jetstar Airways • Resolved customer complaints that escalated beyond original agent's authority or required a calming third party through chat. • Conducted privacy and security procedures by doing outbound calls. • Collated performance data for each team and presented it to agents. • Assisted team leaders to conduct coaching and training. Environment: Microsoft Office (MS Word, Excel, Powerpoint, Outlook), Liveperson, Skyspeed, Sharepoint, and LivePro. Client: Jetstar Airways • Resolved customer complaints that escalated beyond original agent's authority or required a calming third party through chat. • Conducted privacy and security procedures by doing outbound calls. • Collated performance data for each team and presented it to agents. • Assisted team leaders to conduct coaching and training. Environment: Microsoft Office (MS Word, Excel, Powerpoint, Outlook), Liveperson, Skyspeed, Sharepoint, and LivePro.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Mar 2012 - Oct 2013

  Client: AT&T - Wireless, Home Phone, U-verse & DSL • Handled direct customer contacts, through chat, to resolve issues Set-up and maintains filing system. • Conducted password resets and walk-through customers on the website. • Worked in a fast-paced, structured call center environment • Delivered extraordinary customer care by responding to customer questions concerning their accounts Environment: MS office (Word, Excel, Outlook), Liveperson, CRM mobility, U-verse, Bocris, ACIS, and Boss. Show less



Ateneo de Manila University

• Philippines
• Higher Education
• 700 & Above Employee

• Internship

  • Jun 2010 - Jul 2010

  Field Researcher. Field Researcher.