Experience

LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Senior Operations Specialist

  • Dec 2016 - Oct 2019

  San Francisco Bay Area • Provide elevated support for the department with escalations and tech issues • Revamp Part-Time team structure and update training materials • Conduct one-on-one and team time meetings with Part-Time agents to provide feedback for improvement and development • Liaison for balance transfer to identify and communicate issues to improve customer experience • Onboard new SMS and establish weekly check in for development • Collaborate in the Lending Care Project for training and… Show more • Provide elevated support for the department with escalations and tech issues • Revamp Part-Time team structure and update training materials • Conduct one-on-one and team time meetings with Part-Time agents to provide feedback for improvement and development • Liaison for balance transfer to identify and communicate issues to improve customer experience • Onboard new SMS and establish weekly check in for development • Collaborate in the Lending Care Project for training and content • Conduct listening sessions for Marketing and Product teams

• Member Support Representative

  • Mar 2015 - Dec 2016

  San Francisco Bay Area • Assisted 80-100 current and prospective customers by reviewing loan applications, providing technical support, and answering general questions • Supported Credit department by conducting phone and employment verifications as well as reviewing documents • Mentored and trained new agents to fully understand processes and procedures • Created material to increase member support agent efficiency • Participated in a small focus group for member support agent scorecards • Maintained… Show more • Assisted 80-100 current and prospective customers by reviewing loan applications, providing technical support, and answering general questions • Supported Credit department by conducting phone and employment verifications as well as reviewing documents • Mentored and trained new agents to fully understand processes and procedures • Created material to increase member support agent efficiency • Participated in a small focus group for member support agent scorecards • Maintained consistent agent statistics; #3 agent for Quarter 2 & 3 for 2016



Dimitriou & Associates

• United States
• Law Practice

• Administrative Assistant

  • May 2011 - Jan 2015

  San Francisco Bay Area • Prepare monthly invoices for client billing, reconciled and paid firm expenses • Manage scheduling for 5 attorneys by organizing court dates, deadlines, and consultations • Prepare and submit legal documents for court filings • Manage firm’s attorney recruiting, collaborated with area law school career services; Screened initial applicants and scheduled interviews



Centerplate Inc. @ AT&T Park

• Stand Manager

  • Apr 2005 - Jan 2015

  AT&T Ballpark, San Francisco, CA • Provide management oversight for 8 concession stands • Performed real time inventory accounting and reconciled end of day receipts and inventory. • As central point of contact, offered resolutions to customer complaints and demonstrated exceptional customer service • Awarded Employee of the Year in 2010



Toni's Construction Inc.

• Administrative Assistant

  • Aug 2004 - 2012

  San Francisco Bay Area • Responded to customer inquiries and process estimates and invoices



Pacific Gas and Electric Company

• United States
• Utilities
• 700 & Above Employee

• Summer Internship

  • Jul 2005 - Sep 2005

  San Francisco Bay Area • Performed UAT testing for new online application form for gas and electric services • Identified errors and made recommendations to fix defects.