Bennett Mendes, FLMI, CIP, DTM

Area Director at Toastmasters District 86
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us****@****om
(386) 825-5501
Location
CA
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Ali Moghaddam, CHRL

Bennett is a superhero in supporting individuals and teams. He assisted our Toastmasters club in many ways such as: • Helped Charter the Club (all documentation, liaison with TM HQ, ). Helped throw Charter party. Helped select the Club Officers • Went beyond Sponsorship Charter duties to Mentoring duties. Made Presentations, guided meetings, assumed many meeting Roles, Q & A • Provided equipment, templates He is extremely dependable, punctual and has never missed a meeting.

Dominic Mak

I worked with Ben on Mackenzie Financial related projects. He has an very analytical mind and discipline approach to problem solving. He always completed his assigned work on time with good quality. In general he is a person of integrity and I am glad to have worked with him. Dominic Mak

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Credentials

  • Advanced Communicator Silver
    Toastmasters International
  • CIP
    Insurance Institute
  • FLMI ( Fellow Life Management Institute)
    LOMA ( Life Office Management Association)

Experience

  • Toastmasters District 86
    • Non-profit Organizations
    • 1 - 100 Employee
    • Area Director
      • Jul 2019 - Present

      - Responsible for 4 Chartered and 2 Prospective Clubs . Responded to and resolved Club issues. Informed, encouraged provided direction to Clubs . Presented Clubs with Awards . Inducted incoming Club Executive Officers . Chaired virtual meetings and helped Clubs adapt to virtual meetings- As Workshop Trainer, trained VP of Education to run efficient, effective and exciting meetings- As Contest Chair, planned, organized, led team to conduct a very successful Contest within budget- As Chief Judge, put together a team of Judges from diverse Clubs. Read and understood Rules fully and ensured they were explained and adhered to by Contestants and Judges- Appointed Education Officer on Division Executive Council- Achieved Distinguished Toastmaster DTM designation

    • VP Education
      • Jul 2018 - Jun 2019

      . Changed the culture of the Club to adopt fresh, exciting, energetic forms of public speaking and leadership (Debate, Awards, Jokefest). This resulted in the highest membership increase since the Club was chartered in 1997, about 90% more than the prior year 2017/18.. Presented Workshops on Club Success both internally and to other Clubs. Sponsored a new Club to Charter status by leading them through all aspects of public speaking and leadership. Mentored newcomers and helped them meet their goals. Became SME on Easyspeak scheduling software. Created extensive set of ' How To' documentation to help members and Executive Officers

  • Knights of Columbus
    • United States
    • Financial Services
    • 700 & Above Employee
    • Recorder, Fundraiser, Salesperson, Recruiter
      • Sep 2008 - Present

      • Recorder of minutes • Fundraiser / Salesperson for Charities • Organizer of Events • Recruiter of new members • Help soup kitchen, homeless shelter • Recorder of minutes • Fundraiser / Salesperson for Charities • Organizer of Events • Recruiter of new members • Help soup kitchen, homeless shelter

  • Aviva Canada
    • Canada
    • Insurance
    • 700 & Above Employee
    • Business/Systems Analyst
      • Jan 2015 - May 2016

      • Led a 7 month Auto Reform project to successful implementation Wrote a 30 page BRD, drew up plans, trained Business and UAT, coordinated with internal / external stakeholders, resolved defects using ALM (Application Lifecycle Management) • Successfully implemented Actuarial Rate Changes, Endorsements, Discount/Surcharges, UW rule changes and wrote Communication Bulletins Received accolades from Business on how efficiently I ran my BRD review meetings • Trained in and followed Agile methodology (close contact with stakeholders, adapt to changing requirements, daily updates, monthly implementations) Received accolades from Business/Management on presentation skills for Agile/Kanban scrums Selected from team to attend other Kanban scrums and report on daily events • Took initiative and spent extra hours learning SAS to become the team SME. Used SAS / SQL to produce reports, analyze data, understand the Business and design effective time-saving solutions. This received an ovation at the departmental meeting • Resolved Production Support issues by monitoring daily log, prioritize, delegate, fix and respond to Business • As member of the Social Committee, helped organize picnic, holiday event and charity

  • Travelers
    • United States
    • Insurance
    • 700 & Above Employee
    • Business/Systems Analyst
      • Apr 2012 - Dec 2014

      • Provided Production Support including triage of incidents, defects, service requests • Supported the successful implementation of a 2 year project to migrate policies from legacy to target • Created BRD on Claims UW Referral Rules containing 60+ Rules working closely with the UW • Enhanced BRDs on MVRs, Contingent Profit Bonus, IBC and Reinsurance • Resolved issues from legacy systems ALPHA (Accessible Loss Premium History Analysis), AGEX (Agency Experience), BoBB (Book of Business Breakdown, IFP (In-force premiums) • Conducted Gap Analysis and discovered missing pieces for mandatory Industry Reporting (AutoPlus). • Tested systems to ensure they were conforming to the business requirements. Wrote and resolved defects. Conducted SIT / UAT. Recommended streamlined approaches to testing. Vetted test conditions. Provided direction to off-shore resources • Reduced costly manual work by over 50% by designing a Policy name-matching algorithm that eluded an experienced Architect Consultant, CBAP BA and IT. The BRD and solution was robust, implementable, upgradeable and acceptable to the business to resolve a long-standing issue • Interviewed 30 stakeholders ( Technocrats, Architects, Business) in drawing up a detailed Non-Functional Requirements (NFR) document that was labeled ‘ …one of the best F4II documents that I have seen ...‘ by the Project Manager • Responsible for the analysis and estimation of Service Requests by contacting Technical and Business resources. • Streamlined the communication process between IT and Business Management for Incident notification / escalation by nailing down ambiguity into a well-defined process using charts, swim-lane diagram and supporting text • Led the effort to produce a Security Requirements workbook using much patience and facilitation to bring opposing factions together • Researched Business Analytics issues and spruced up the wiki page • Ran Oracle SQL queries to unearth data anomalies • Used Cognos Impromptu

  • Toastmasters International
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Treasurer-2009/10, VP Membership-2010/11, VP Public Relations-2011/12
      • Feb 2009 - Aug 2012

      As Member • Wrote feature Newsletter article titled ‘ The Credibility of Correct Spelling ‘ • Wrote feature Newsletter article titled ‘ WOW them with Vocabulary ‘ As Treasurer • Handled monies, produced Financial Statements, ensured financial stability As VP Membership • Led initiative ‘March towards Mentorship and Membership‘ and won Award As VP Public Relations • Designed and published Newsletters, Webmaster As VP Education • Mentored, tutored and scheduled speeches for new members

  • Berlyx Systems Inc
    • Markham
    • Business Systems Analyst
      • Sep 2008 - Mar 2012

      Provide Private Consulting Services towards successful business solutions. Small Business • Helped client business grow using time management efficiencies and customer consultation • Developed Powerpoint presentations for clients thereby reducing workload by over 25% • Elicited functional requirements, created business rules, glossary, validated solution for IIBA–Toronto Chapter • Editor for Business Analysis e-book " The 5 Pillars of a Great BA " Provide Private Consulting Services towards successful business solutions. Small Business • Helped client business grow using time management efficiencies and customer consultation • Developed Powerpoint presentations for clients thereby reducing workload by over 25% • Elicited functional requirements, created business rules, glossary, validated solution for IIBA–Toronto Chapter • Editor for Business Analysis e-book " The 5 Pillars of a Great BA "

  • Toronto District School Board
    • Canada
    • Primary and Secondary Education
    • 700 & Above Employee
    • Systems/Programmer Analyst (contractor)
      • 1999 - 2008

      • Successfully led a project through all SDLC stages from Feasibility up to Implementation and User training to report accurate earnings information (AERS) to Service Canada which slashed costs / workload by 90% and was well commended by Management - Wrote the Feasibility document explaining reasons for the project, benefit and estimates - Wrote BRD after conducting Analysis - interviewed users, management and tech staff, document analysis - Designed a system that was flexible and secure with multi-modes operation - Point man for answering queries, resolving issues from the user community and Service Canada - Led 2 P/Analysts, delegated tasks, conducted walk throughs, ensured standards met - Provided user training and hand-holding until users comfortable with new system • Heavily involved in migration of legacy system to SAP - Learned new software SAP-BW to successfully archive legacy data (Completed 3 1-week courses on Data Warehouse, Data Modeling, Data Analysis/Reporting) - Performed Quality Assurance on SAP stabilization project and Support Pack Releases • Elicited user requirements for implementing enhancements to HR/Payroll system • Conducted document analysis, development and reconciliation of automatic bank deposit / withdrawal system • Participated in the successful conversion of data from four School Boards to one as part of the Mega-City amalgamation project • Assigned responsibility of Seniority sub-system. Elicited requirements from various school stakeholders and implemented • Designed Plans, Cases for Regression testing including defect tracking and resolution using QC and automated scripts using QTP. Led QA analysts in QC/QTP software features selection • Received many accolades of appreciation (Available)

  • Sears Canada
    • Canada
    • Retail
    • 700 & Above Employee
    • Systems/Programmer Analyst (contractor)
      • Apr 1998 - Dec 1998

      • Developed conversion programs for legacy Target Marketing system to new system (Cobol, JCL) • Developed conversion programs for legacy Target Marketing system to new system (Cobol, JCL)

  • Mackenzie Investments
    • Canada
    • Investment Management
    • 700 & Above Employee
    • Systems/Programmer Analyst (contractor)
      • Nov 1996 - Apr 1998

      • Communicated with financial community to understand requirements and implemented change requests to mutual fund system (RRSP, Loan, Withdrawals, Transfers, Tax) (Adabas, Natural) • Communicated with financial community to understand requirements and implemented change requests to mutual fund system (RRSP, Loan, Withdrawals, Transfers, Tax) (Adabas, Natural)

  • Manulife
    • Canada
    • Insurance
    • 700 & Above Employee
    • Systems/Programmer Analyst (contractor)
      • May 1996 - Oct 1996

      • Developed server portion of Client/Server Financial History accessing CAPSIL files (Cobol, JCL) • Developed server portion of Client/Server Financial History accessing CAPSIL files (Cobol, JCL)

  • TD
    • Canada
    • Banking
    • 700 & Above Employee
    • Systems/Programmer Analyst (contractor)
      • Jan 1995 - Apr 1996

      • Automated manual invoicing by capturing billing information from system (new issues, authorizations, purchases etc ) and generating invoice automatically • Supported seamless migration of credit card system from US to Canada (Cobol, JCL) • Automated manual invoicing by capturing billing information from system (new issues, authorizations, purchases etc ) and generating invoice automatically • Supported seamless migration of credit card system from US to Canada (Cobol, JCL)

  • Manulife
    • Canada
    • Insurance
    • 700 & Above Employee
    • Systems/Programmer Analyst (contractor)
      • Apr 1994 - Nov 1994

      • Met tight deadline requiring many late mid-nights for Individual Life – Tax exempt project (Cobol, JCL) • Met tight deadline requiring many late mid-nights for Individual Life – Tax exempt project (Cobol, JCL)

  • Wellington P&C Insurance (now part of Intact Insurance )
    • Senior Programmer Analyst (contractor)
      • Jan 1993 - Mar 1994

      • Responded to user requirements and developed efficient, repeatable Unix SAS reporting system ( for Actuary, Claims, Underwriting, Management) • Responded to user requirements and developed efficient, repeatable Unix SAS reporting system ( for Actuary, Claims, Underwriting, Management)

  • Manulife
    • Canada
    • Insurance
    • 700 & Above Employee
    • Senior Systems Designer
      • Oct 1988 - Dec 1992

      • Participated in the technical evaluation, enhancements, testing and installation of Group Insurance package (Insurance, Marketing, Administration and Claims System) • Implemented early annuitization functionality in Annuity system ( Cobol, JCL) • Participated in the technical evaluation, enhancements, testing and installation of Group Insurance package (Insurance, Marketing, Administration and Claims System) • Implemented early annuitization functionality in Annuity system ( Cobol, JCL)

  • Wellington P&C Insurance (now part of Intact Insurance )
    • Toronto
    • Senior Programmer Analyst
      • Mar 1982 - Oct 1988

      • Led project to replace reporting sub-system of Policy Management System • Led project to implement a Financial Information System • Wrote Payment Application modules of Pre-Authorized Payment Plan project (Cobol, JCL) • Led project to replace reporting sub-system of Policy Management System • Led project to implement a Financial Information System • Wrote Payment Application modules of Pre-Authorized Payment Plan project (Cobol, JCL)

  • TD
    • Canada
    • Banking
    • 700 & Above Employee
    • Programming Officer
      • Jun 1980 - Mar 1982

      Supported Term Deposit system ( Master File Maintenance - Assembler) Supported Term Deposit system ( Master File Maintenance - Assembler)

  • Insurance Bureau of Canada
    • Canada
    • Insurance
    • 100 - 200 Employee
    • Programmer
      • May 1978 - Jun 1980

      Maintained Auto, Property & Casualty systems ( Assembler) Maintained Auto, Property & Casualty systems ( Assembler)

Education

  • Chartered Insurance Professional
  • International Institute of Business Analysis (IIBA) - Toronto Chapter
    Business Analysis
    2010 - 2011
  • University of Toronto
    Business Analysis Certification (Excellent)
    2010 - 2010
  • LOMA
    Fellow Life Management Institute ( Distinction )
  • Seneca College of Applied Arts and Technology
    Computer Programming and Analysis (Honors)

Community

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