Customer Success Analyst

• Jan 2023 - Present

Customer Success Analyst

• Aug 2020 - Jan 2023

Account Executive

• Dec 2018 - Jul 2020

Account Coordinator

• Feb 2017 - Dec 2018

Business Development Executive

• Apr 2016 - Jan 2017

My role at Squab Group is to identify and develop new opportunities for both new commercial clients, as well as existing clients within the Midlands. Also, I am responsible for lead generation and the account management thereafter. My role at Squab Group is to identify and develop new opportunities for both new commercial clients, as well as existing clients within the Midlands. Also, I am responsible for lead generation and the account management thereafter.

Receptionist and Social Media Co-ordinator

• Sep 2015 - Apr 2016

My main role as a Receptionist is to make sure to be dealing with guests, out on the front line; answering phone calls, queries, checking in guests and checking them out. I also deal with reservations (whether it be making one or answering questions regarding one), taking event queries and lots of computer based administrative work. As a Social Media Co-ordinator I will be helping to promote the company, drive the business into the heart of the internet via social sites such as Facebook & Twitter to help generate more revenue for the hotel and company. This will be done by promoting the image of the hotel via pictures, promoting special offers throughout the year etc.

Receptionist

• Jun 2014 - Sep 2015

My main role as a Receptionist was to make sure that guests came and left happily; checking in and checking out, taking guest requests and phone calls, dealing with reservations also. Within all of this I also did administration work, working with programmes such as Microsoft Excel, Word, Publisher and Powerpoint. I developed my knowledge of hotel operations, complaint handling and customer service. My main role as a Receptionist was to make sure that guests came and left happily; checking in and checking out, taking guest requests and phone calls, dealing with reservations also. Within all of this I also did administration work, working with programmes such as Microsoft Excel, Word, Publisher and Powerpoint. I developed my knowledge of hotel operations, complaint handling and customer service.

Student Ambassador

• May 2012 - May 2014

I help students that need help with their personal statements and encouragement to attend University. I also help with campus events and presentations. I've also taken part in a project called Study Skills, which is about aspiration raising for students who feel they just need extra help in achieving their goals. I help students that need help with their personal statements and encouragement to attend University. I also help with campus events and presentations. I've also taken part in a project called Study Skills, which is about aspiration raising for students who feel they just need extra help in achieving their goals.

Waitressing

• May 2011 - May 2014

I work at Epsom and Sandown Racecourses doing everything from Waitressing to washing up. I got this work through Berry Recruitment. I work at Epsom and Sandown Racecourses doing everything from Waitressing to washing up. I got this work through Berry Recruitment.

General Assistant

• Sep 2013 - Sep 2013

In September of last year, I did work experience with the Kent Film Council based in Maidstone, Kent. As part of my experience I wrote press releases, worked on spreadsheets, went on a photo shoot for locations and much more. In September of last year, I did work experience with the Kent Film Council based in Maidstone, Kent. As part of my experience I wrote press releases, worked on spreadsheets, went on a photo shoot for locations and much more.