Experience

BCM ELECTRONICS CORPORATION SDN BHD

• Malaysia
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Information Technology Technical Support

  • Mar 2019 - Present

  IT Technical SupportBCM ELECTRONICS CORPORATION SDN BHD-Providing 1st and 2nd level support to users and being the first point of contact for any IT related.-Installing and configuring hardware and software components to ensure usability.-Troubleshooting hardware and software issues that’s maintain by IT.-Upgrading the entire system to enable compatible software and application on all computers.-Active Directory administration, creating, deleting, disabling, reset, unlock, distribution group, security group and computer account.-Share folder maintenance, creating, deleting, permission control for the client. -Sophos cloud antivirus access, monitoring asset protection status, whitelisted and blacklisted management on peripheral, device and application. -Office 365 administration, creating, deleting account and license management. -Manage the IT Helpdesk System to ensure the system is always available for the client and running on the right flow. -Lansweeper administration for IT asset management and asset status. -Access Point (Aruba) administration to monitor and perform necessary action that related to the AP matter. -Performing tests and evaluations of new hardware and software.-Involve in IT Project implementation to advise on hardware and devices perspective.-Work closely with the vendor and supplier for resolution and support.-Maintain proper records of IT asset management.



KOBELCO PRECISION TECHNOLOGY SDN. BHD.

• Malaysia
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Information Technology Technical Support

  • Jun 2017 - May 2018

  -Provide Desktop, Laptop, Printer, Telephone and basic Network support.-Supporting business/software application and operating system.-Troubleshooting and resolving software issues; reimaging computers/hard drives; backing up and restoring settings and associated systems administration activities.-Hands-on troubleshooting for Computing platforms, printing, and miscellaneous hardware.-Process and procedures documentation, and regular reports. -Provide Desktop, Laptop, Printer, Telephone and basic Network support.-Supporting business/software application and operating system.-Troubleshooting and resolving software issues; reimaging computers/hard drives; backing up and restoring settings and associated systems administration activities.-Hands-on troubleshooting for Computing platforms, printing, and miscellaneous hardware.-Process and procedures documentation, and regular reports.