Roshan Gautam

IT System and Network Administrator at Rivalea Australia
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Contact Information
us****@****om
(386) 825-5501
Location
New South Wales, Australia, AU

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Credentials

  • Cloud Computing: Core Concepts
    NASBA
    Dec, 2020
    - Nov, 2024
  • Cloud Computing: Core Concepts
    CompTIA
    Dec, 2020
    - Nov, 2024
  • Learning Cloud Computing: Core Concepts
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Power BI: Dashboards for Beginners
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Microsoft Office 365
    Global Knowledge
    Nov, 2020
    - Nov, 2024
  • CCNA
    Cisco
    Jul, 2021
    - Nov, 2024
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
    Microsoft
    Oct, 2020
    - Nov, 2024
  • ITIL 4 Foundation
    PeopleCert

Experience

  • Rivalea Australia
    • Australia
    • Food and Beverage Manufacturing
    • 100 - 200 Employee
    • IT System and Network Administrator
      • Jun 2021 - Present

      • Analyzing, configuring, deploying network system accordance with network diagram, and integration with the IT Infrastructure system.• Provide technical oversight of our multi-site enterprise level WAN, LAN, Wireless network operations, including planning, implementation, and expansion of the network systems.• Design and Management and configuration and operation of Network equipment such as switches, routers, firewalls.• Manage and administration of all network services including DNS, DHCP, Internet, Domain, and IP Address management with IPAM.• Manage security of the enterprise across the organization’s IT Infrastructure. • Analyze, config and implement security policies on the Firewall, Intrusion Detection System, and other Network devices of the organization. • Leading and coordinating network and security projects on installation and upgrades. • Proactively monitoring network and security and put in place preventive measures and manage alerts on Cisco Prime Infrastructure, SolarWinds and other monitoring tools. • Co-ordinating and communicating with external vendors for purchase of the infrastructure and planning of the implementation for the it networks projects. • Responsible for administration, licensing, documentation, configuration, operation, and maintenance for the network and system. • Using ITIL framework to provide level 3 support services for incident, problems, and request for network, security, and system. • Using ITIL framework to integrate network and system with cloud services of Azure and AWS. • Provide support as network SME for critical system and service outage and provide afterhours support. • Action problems and major incident undertake root cause analysis and implement measures.• Collaboration with IT team members and supporting service desk for providing level 3 technical assistance with quality customer service to end users.

  • Ingram Micro Cloud
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Cloud Support Engineer
      • Jun 2020 - Jun 2021

      • Identify root causes and diagnose as software defects, misconfiguration, content issues, or end. • Primary focus on Azure and O365 cloud platform. • Analyzing, developing, interpreting, and evaluating system design and architecture specifications, data models and diagrams in the development, configuration, and integration of cloud systems of Azure and O365. • Researching, analyzing, evaluating, and monitoring azure network infrastructure to ensure networks are configured to operate at optimal performance• Assessing and recommending improvements to resellers and customer on Azure network operations and integrated hardware, software, communications, and operating systems.• Providing specialist skills in supporting and troubleshooting problems and emergencies.• Preparing and maintaining procedures and documentation for inventory, and recording diagnosis and resolution of network faults, enhancements and modifications, and maintenance instructions.• Monitoring network logs, and activity, capacity, and usage to ensure continued integrity and optimal network performance.• Participate in rostered after-hours support.• Troubleshooting and debugging SaaS cloud solutions.

  • BRR TECHNOLOGY SOLUTIONS
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Analyst
      • Mar 2019 - Feb 2020

      • Escalating issues to appropriate IT team members• Managing IT support requests over the phone, email and in person• Diagnose and resolve technical hardware and software issues• Provision and delete staff access via Active Directory• Escalate issues to 2nd and 3rd level support where issues cannot be resolved• Identify and effectively prioritise situations requiring urgent attention• Identify, track and route Problems on tickets.• Participate in rostered after-hours support

  • Siddharth Pandey Computer Centre
    • Computer Hardware Technician
      • Mar 2016 - Nov 2016

      • Installation of server, printer in offices and schools• Deploying new machines• Hardware maintenance and trouble shooting • Windows and MAC OS Trouble shooting • Software installation through SCCM • User and domain management through Active directory • Installation of server, printer in offices and schools• Deploying new machines• Hardware maintenance and trouble shooting • Windows and MAC OS Trouble shooting • Software installation through SCCM • User and domain management through Active directory

Education

  • Melbourne Institute of Technology
    Bachelors in Networking, Information Technology
    2017 - 2020
  • Performance Education
    Professional year, Information Technology
    2020 - 2021

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