Director

• Aug 2015 - Present

State Manager - Bird Control

• Feb 2015 - Aug 2015

Local Service Manager

• Jun 2014 - Feb 2015

Implement the regional annual operational plan to achieve competitive and cost effective service delivery across the region. Conduct regular quality audits of specified client base and premises.  Ensure the team’s company vehicles are maintained in a safe, reliable and clean condition.  Provide reports and returns as specified on a timely and accurate basis.  Develop and enhance the competency of the team to meet and exceed targets.  Conduct weekly service meetings. Manage, develop and support staff as required to carry out services function in conjunction with the Operations Manager and/or Branch Manager by conducting quarterly Technician Performance Assessments (TPA’s) in accordance with

Commercial Sales Consultant

• Jun 2012 - Jun 2014

As a driven and innovative sales management professional with exceptional communication, influencing and relationship building capabilities, the role of Commercial Sales Consultant has allowed me to build sustainable commercial relationships, and successfully drive the achievement of Pest Control sales targets across my region. This has translated into exceptional results including the consistent achievement of two to three times the allocated sales targets through sound relationship management, and the identification of opportunities to achieve cost and time efficiencies through process improvement that include improved service delivery models. The commercial relationship and sales management expertise that I bring to my roles, coupled with the general management experience I have gained as an operational manager in previous roles has been the catalyst to making a significant contribution to team performance through innovative sales and marketing strategies. These innovative continuous improvement and change initiatives have successfully delivered a sustainable improvement in market share, team performance, and profitability, underpinned by the design and implementation of a pre-defined (data extraction) reporting tool that achieved efficient monitoring of service outcomes, and the effective planning and achievement of service improvement.

Service Controller

• Jan 2012 - Jun 2012

As a team oriented Service Controller with a collegiate approach to service delivery, I have been able to deploy these skills within this role to optimise service delivery outcomes, which has been achieved through the application of best practice service delivery models, techniques and customer service. Successfully delivering timely, quality and compliant Pest Control services across a geographically dispersed and diverse client base has enabled the leveraging of my exceptional communication, influencing and relationship management capabilities to support team members to deliver against their service targets during peak periods, whilst also exceeding my own. This has also extended to achievements that exemplify my proven ability to identify and deliver continuous improvement and change outcomes at both strategic and operational level, and included improving inherited service level outcomes, taking them from 60-70% to 100% within the first 3 months in this role.

General Manager

• Oct 2002 - Jan 2012

As an empowering leader that values people and exceptional performance, I find general management roles that involve leading, mentoring and training staff to successfully deliver operational outcomes extremely rewarding. Within this role I was able to challenge and build my strategic and operational management skills and expertise to an executive level through successfully building, driving and leading the growth and market share of this start-up business of 35 staff from a weekly turnover of $3k to over $50k, a significant increase in profitability. Building a business from a Greenfield start-up to a sustainable business, with a demonstrated year-on-year increase in market share and profitability involved collaborating effectively with the Board and Executive Leadership Team, coupled with exceptional general management, stakeholder relationship management and workforce engagement. Implement policies and processes that ensure compliance with statutory and legislative requirements, risk mitigation, and strategic/ operational decision making within informed risk. The extensive exposure I gained in strategic and operational management, including HR, Finance, Governance, and Risk within this role, provided a true appreciation of governance, risk, and compliance with statutory and legislative compliance at an executive level, which translated into professional growth and development. The building of key general management, and operational management capabilities within my capacity as General Manager underpin my considerable achievements within this role, that incorporate the design and implementation of governance, quality, safety, risk, and staff performance management frameworks that ensured compliance, a high performing workforce, and a year-on-year increase in profitability.

Team Leader

• Jan 2002 - Sep 2002

Customer Service Officer

• Feb 2000 - Dec 2001