Craig Wardle
Customer Success Manager / Solution Consultant EMEA at Assima- Claim this Profile
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Bio
Siraj Mahtab
Talented is the phrase that comes to mind when I think about Craig. A great asset as a peer and a true leader - leading by example with the utmost integrity and of course his strong work ethic. Craig would be a true asset for any positions requiring creativity, dependability and comes with my heartfelt recommendation
Stephen Olugbode
If ever I needed a right hand man on joining GeoPost UK, Craig was THE MAN. With the rapidly changing parcel and express market, Craig was on board with suggesting and implementing changes to the marketing research, social media and employee surveys programmes among others within severe timescales and pressure. He is a genius with advanced Excel, Access, Presentation and any survey /email applications. Everyone in and out of the office knew that. Could I have done my job without him? NO. Craig has since gone on to more challenging roles, where he is thriving and most importantly exceeding expectations. My prediction is that his ambition and dedication will carry him farther than he imagines. Also my sincere thanks to him for helping me achieve my goals and objectives. I thoroughly enjoyed working with him.
Siraj Mahtab
Talented is the phrase that comes to mind when I think about Craig. A great asset as a peer and a true leader - leading by example with the utmost integrity and of course his strong work ethic. Craig would be a true asset for any positions requiring creativity, dependability and comes with my heartfelt recommendation
Stephen Olugbode
If ever I needed a right hand man on joining GeoPost UK, Craig was THE MAN. With the rapidly changing parcel and express market, Craig was on board with suggesting and implementing changes to the marketing research, social media and employee surveys programmes among others within severe timescales and pressure. He is a genius with advanced Excel, Access, Presentation and any survey /email applications. Everyone in and out of the office knew that. Could I have done my job without him? NO. Craig has since gone on to more challenging roles, where he is thriving and most importantly exceeding expectations. My prediction is that his ambition and dedication will carry him farther than he imagines. Also my sincere thanks to him for helping me achieve my goals and objectives. I thoroughly enjoyed working with him.
Siraj Mahtab
Talented is the phrase that comes to mind when I think about Craig. A great asset as a peer and a true leader - leading by example with the utmost integrity and of course his strong work ethic. Craig would be a true asset for any positions requiring creativity, dependability and comes with my heartfelt recommendation
Stephen Olugbode
If ever I needed a right hand man on joining GeoPost UK, Craig was THE MAN. With the rapidly changing parcel and express market, Craig was on board with suggesting and implementing changes to the marketing research, social media and employee surveys programmes among others within severe timescales and pressure. He is a genius with advanced Excel, Access, Presentation and any survey /email applications. Everyone in and out of the office knew that. Could I have done my job without him? NO. Craig has since gone on to more challenging roles, where he is thriving and most importantly exceeding expectations. My prediction is that his ambition and dedication will carry him farther than he imagines. Also my sincere thanks to him for helping me achieve my goals and objectives. I thoroughly enjoyed working with him.
Siraj Mahtab
Talented is the phrase that comes to mind when I think about Craig. A great asset as a peer and a true leader - leading by example with the utmost integrity and of course his strong work ethic. Craig would be a true asset for any positions requiring creativity, dependability and comes with my heartfelt recommendation
Stephen Olugbode
If ever I needed a right hand man on joining GeoPost UK, Craig was THE MAN. With the rapidly changing parcel and express market, Craig was on board with suggesting and implementing changes to the marketing research, social media and employee surveys programmes among others within severe timescales and pressure. He is a genius with advanced Excel, Access, Presentation and any survey /email applications. Everyone in and out of the office knew that. Could I have done my job without him? NO. Craig has since gone on to more challenging roles, where he is thriving and most importantly exceeding expectations. My prediction is that his ambition and dedication will carry him farther than he imagines. Also my sincere thanks to him for helping me achieve my goals and objectives. I thoroughly enjoyed working with him.
Credentials
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Assima Foundation Practitioner
AssimaAug, 2018- Nov, 2024 -
Adobe Captivate
ArmadaApr, 2014- Nov, 2024 -
Edexcel Level 5 BTEC Higher National Certificate in Business
-Aug, 2011- Nov, 2024
Experience
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Assima
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager / Solution Consultant EMEA
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Jan 2022 - Present
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Acquire Plus
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United Kingdom
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E-Learning
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Learning Content Developer
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Jul 2018 - Dec 2021
• Design & develop engaging digital training solutions that enhance retention and the transfer of knowledge • Collaborate with Key Stakeholders and Subject Matter Experts in identifying the right training needs and learning objectives for your project • Create narrative scripts, storyboards and media assets (graphics, text audio and video) to support & enhance the training experience • Support the implementation and management of training programs and Learning Management systems and evaluate their effectiveness Show less
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DPD UK
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Truck Transportation
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700 & Above Employee
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Talent and Development Manager
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Feb 2017 - Jul 2018
- Lead a team of Trainers, Technical Content Developers & Contact Insight Specialists - Manage the design and implementation of training material, development programmes, communications and other multimedia for Customer Services - Manage the induction plans and knowledge up-skilling programmes for Customer Services - Manage the training budget for Customer Services - Manage the insight into the customer/consumer experience and provide updates to the Director of Customer Services & Senior Management team - Manage the change initiatives implemented into Customer Services - Manage internal and external audits for Customer Services and ensure our processes are accordance to the ISO standard Show less
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Learning & Technology Manager
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Aug 2016 - Feb 2017
- Lead a team of Technical Content Developers - Evaluate staff performance and the effectiveness of training programs - Research emerging industry trends & new technologies and implement them across the Customer Service department - Work with senior leaders and managers across the organisation to identify skill gaps and provide support - Manage the implementation and build of online training - Maintain our internal customer service processes to ensure that they adhere to ISO standard Show less
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Technical Content Developer
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Apr 2014 - Aug 2016
- Manage and maintain a Salesforce based LMS - Develop online training content for both internal and external customers which include video tutorials, interactive learning modules and web based knowledge bases - Develop communication material on updates to processes and network performance - Maintain our internal customer service processes to ensure that they adhere to ISO standard
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Senior Coach
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May 2011 - Apr 2014
- Lead a team of 11 customer service quality support coaches - Provide regular updates to the Customer Service Senior Management team on our current customer experience - Responsible for identifying any training and development requirements for our people - To support the Customer Experience Managers in the achievement of departmental KPI`s - Liaise with our outsourcing partners to ensure customer experience is consistent with our in-house customer service department
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Research Executive
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Oct 2009 - Jun 2011
- Circulate a weekly ‘Voice of the Customer’ (VOC) survey to the DPDGroup Customer base and report on their feedback - Daily tracking of competitor activities, financial updates and news alerts. - Publish a weekly newsletter “Industry Watch” which includes stories and articles on competitors within our market sector - Support the Employee Pulse programme including survey distribution to company locations nationwide, management of online survey responses and report writing. - Support the Research Manager in completing all other continuous and ad hoc research projects as required. Show less
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Service Recovery Adivsor
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May 2004 - Oct 2009
- Organise the service recovery of parcels which have been delayed - Provide daily reporting on held parcels for DPDGroup. - Provide regular and ad-hoc reporting on network performance on behalf of the General Manager of Franchise - Liaise with depots, franchisees, hub staff, customer services and internal management in order to resolve any issues within the network. - Assist the Finance Manager in Franchise commission related reporting
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Education
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2009 - 2011
Halesowen College
HNC, Business
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