Experience

Akyaşam Yönetim Hizmetleri A.Ş.

• Türkiye
• Real Estate
• 1 - 100 Employee

• Marketing Team Member

  • Oct 2021 - Feb 2023

  •Tracked and analyzed customer reviews to recommend proactive adjustment to strategies •Collaborated with team members to help expand marketing channels •Worked with external agencies to execute marketing programs •Supported marketing team activities in various areas including advertising, event planning and customer loyalty programs •Utilized CRM and various softwares to plan activities and accomplish tasks •Tracked and analyzed customer reviews to recommend proactive adjustment to strategies •Collaborated with team members to help expand marketing channels •Worked with external agencies to execute marketing programs •Supported marketing team activities in various areas including advertising, event planning and customer loyalty programs •Utilized CRM and various softwares to plan activities and accomplish tasks



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer Relations Specialist

  • Jul 2018 - May 2019

  •Meet and exceed monthly, quarterly, and yearly sales and customer service quotas with integrity •Master of product knowledge with aptitude to learn new products and solutions in an ever changing and growing environment •Resolved difficult customer problems with professionalism and patience •Answered +200 customer questions monthly and brought solution to problems face-to-face, on call, and via e-mail •Meet and exceed monthly, quarterly, and yearly sales and customer service quotas with integrity •Master of product knowledge with aptitude to learn new products and solutions in an ever changing and growing environment •Resolved difficult customer problems with professionalism and patience •Answered +200 customer questions monthly and brought solution to problems face-to-face, on call, and via e-mail