Experience

EAST Initiative

• United States
• Education Management
• 1 - 100 Employee

• VP of Information Technology

  • Aug 2021 - Present

  Oversee design, development, and implementation of organizational information systems, software applications, as well as IT support and infrastructure systems. Direct plans, schedules, policies, and programs for data processing, network communications, business operations, installation, and computer service management according to objectives. Administer maintenance, licensing, and purchase of technical software systems. Recommend modifications to classroom products to be analyzed and assimilated into existing technology. Control finances by managing budgets, devising cost-effective plans, and allocating resources. Lead, coach, and motivate the program team towards increasing productivity and exceeding project goals.● Successfully rebuilt and expanded support team from one to three members within two months (after 11month drought).● Resolved technical deficiencies of connecting existing sites to support resources by revamping web services operations.● Established communication and support model to strengthen relationships with stakeholders.● Upskilled web team by incorporating extensive training that instilled updated knowledge of programming processes.● Delivered technical solutions and enhanced SSO capacity for database LMS training through securing contact agreements for advanced infrastructure components and security and backup systems.● Fostered collaborative efforts which re-established trust between numerous teams.● Re-established trust and strengthened stakeholder relations by creating open communication lines and enhancing support model.● Restructured strategic plan that guides IT-related decision-making at executive and stakeholder level.● Planned/supported two company hosted conferences with 3,000+ attendees each year.● Improved remote, training, and communication services through developing strategies alongside various cross-functional committee members.

• Sr. Director of Program Services

  • Dec 2003 - Present

  Initiated programs aligned with business-wide strategic training objectives, milestones, processes, and deadlines. Supported 260+ programs for 20K+ students to achieve desired project targets. Prepared budgets for sight support, professional development, projects, and program grants. Used performance reviews and skills gap analyses to identify coaching needs per department, team, and individual. Designed learning courses and curricula that encouraged participation, developed core competencies, enhanced performances, and highlighted engagement value/benefits of training. Advised senior leadership on deploying refined Ford Next Generation Learning, Arkansas Computer Science standards, and Arkansas Stem Coalition Ecosystem.● Re-established and evolved capabilities of program team through integrating mindset focused on teamwork, relationship building, business planning, communication, flexibility, collaboration, and problem-solving.● Piloted transformation of 40+ hours of in-person to virtual training, resulting in net promoter score of 4.35 out of 5.● Pivoted training to focus more on experiential learning and less presentation, leading to 50% skills improvement.● Developed communication/logistics model that reduced travel budget by 25%.● Sustained 100% program fidelity regardless of extension of team’s duties.● Guided smooth transition from on-site to 100% virtual environment.● Cultivated and preserved long-term relationships with Facebook, Smithsonian, and other prominent companies due to successful project outcomes.● Designed recognition programs which identified and rewarded high-performing students.● Created Student Growth Model and introduced Wellington Student Engagement Tool that elevated students attention/focus, motivated practice of higher-level critical thinking skills, and promoted meaningful learning experiences. ● Ensured 100% efficiency through closely examining annual project, training, event, and performance results.

• Director of Technical Support

  • Dec 2003 - Aug 2008

  Launched a team providing technical support to student-centered, advanced technology classrooms. They empowered students to solve community problems using advanced technology through creation and provision of processes, procedures, and resources. This led to increased community involvement and greater sophistication of projects and, in turn, student growth. • Implemented trouble-ticket system supporting 100+ programs resulting in less than a 5-minute average response.• Nurtured a part-time (college-student) staff with higher turn-over leading to the development of strategies to accelerate confidence and ownership along with institutional value evolving the PT into FT staff positions.• Convinced staff the power of facilitation in providing opportunities to learn and grow even at the marginal expense of safe failures.• Initiated concepts remain in place today as this team is foundation to the ongoing success of EAST.• Procurement of $1M+ technology for programs



Lax Kw'alaams Academy

• Head of Experiential Learning/Tech Director

  • Jul 2002 - Jun 2003

  Teamed with the administration to help convert failing community school into a thriving center for learning using local culture and resources as a tool. Efforts led to the first college graduate in 10+ years. Initiated transformation of staff to embrace projects and experience supplementing curriculum and transferring these successes to the students and community.• Led the initial wave leading to change in the community culture of ongoing failure of the school system.• Escalated the confidence of the staff in turn changing the culture of expectations of the school.• Overcame challenges among the staff outside of school included power-outages (30+ days), isolation, lack of basic supplies, community challenges, and the accompanying emotional issues. • Initiated transformations in the culture strengthened a foundation on which the school continues to grow to make gradual positive changes to the community environment.



North Arkansas College

• United States
• Higher Education
• 100 - 200 Employee

• EAST Facilitator / Community Education

  • Aug 2000 - Jul 2002

  Established EAST program in higher education allowing area high school students the opportunity to experience EAST. Challenges faced included abrasion from infiltration to a curriculum centered system, marketing to area schools, and maintaining college expectations. Community classes ushered non-traditional students to the campus to have highly positive experiences in hands-on instruction. Established EAST program in higher education allowing area high school students the opportunity to experience EAST. Challenges faced included abrasion from infiltration to a curriculum centered system, marketing to area schools, and maintaining college expectations. Community classes ushered non-traditional students to the campus to have highly positive experiences in hands-on instruction.