Experience

EnPowered

• Canada
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Senior UX Designer

  • Apr 2022 - Present



CareerFoundry

• Germany
• E-Learning Providers
• 300 - 400 Employee

• Mentor for UX/UI Students

  • Feb 2020 - Present

  I provide one-to-one guidance for UX and UI students, giving them insights into the design industry, and coaching them for the Job Market. My main responsibility is to help them to develop a UX design case study based on the project they work on during the course. I help them hone in on their individual interests and skills. As well as practical support around creating a portfolio, networking, interview and CV skills. I also also provide inspiration and information on the latest industry standards, practices and trends



Kinga

• South Africa
• Business Consulting and Services
• 1 - 100 Employee

• Product Design Lead (Nedbank)

  • Oct 2020 - Apr 2022

  Managing UX and UI design teams — one of the teams launched a new vehicle sales platform, https://auto.avo.africa/ for Nedbank's Avo super app. This included a dealership admin site, for managing vehicle listings.My design team on the Nedbank IDV project, created a secure and reassuring identification and validation experience for our banking clients.The Nedbank IDV team aims to improve the secure login process in order to protect Nedbank clients' financial interests. Crafting a user experience that builds trust is a delicate procedure.I help facilitate the usability testing plans for research into how we can improve our clients' experiences for the features we are building.

• User Experience Designer / CX Specialist (Nedbank)

  • Aug 2018 - Oct 2020

  Worked with the live chat support/chatbot product team and the Mobile account onboarding team. I worked with both teams developing customer journeys ensuring that the product we produced was based on a Client-Centric Design process.I helped facilitate the design research in order for use to validate our design decisions as well as find the problems and difficulties with the current solutions. This included:- usability research plans- persona mapping- design workshops to develop a design strategy- compiling surveys and synthesis of the data gathered- UX user flows



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• User Experience Design Lead

  • Sep 2017 - Aug 2018

  As a UX Design Lead for the Banking App squad, our team was able to successfully launch Absa’s redesigned official banking app after three significant design pivots due to the changes within the organisation. I facilitated design workshops with the requirements team which consisted of business, tech (dev team) and design. During these workshops, we worked through user stories to start making design decisions regarding the interaction flows within the app.I was responsible for:• Creating UX flows which contain both the app screens and the user flows for both positive and negative journeys when interacting with the app.• Low fidelity prototypes using Sketch and Invision, to get the designs in front of a user for testing.• Facilitating usability testing sessions with both internal banking employees as well as individuals that met our specific personas. The results from these user tests were fed into the design and development backlogs in order improve the usability of the app.

• User Experience Designer

  • Aug 2015 - Sep 2017

  Leading the user experience design for the Absa mobile app.Working in an Agile environment following a design-led process which included design workshops to develop the UX wireframes that is used by the user interface designers and developers to create the app.Providing UX/creative guidance to various app squads tasked at adding new features to the banking app.



Freelance

• KZN

• Web Designer

  • Sep 2011 - Jul 2015

  Web Design and Hosting Services, Designing WordPress Themes for clients Worked on private websites and design projects for individuals and private companies. Worked on small interface design projects for Family Search on a three-month contract (site has since undergone a revamp). • Contract with familysearch.org (genealogy organisation) assisting with UI design. • Online presence and in-store branding for Chicken XPress - fast food franchise. • Website and new branding for a nonprofit organisation (ISADO) • User interface for the Swiss Wunderbaum brand. • Logo and website redesign for Suregrowth. • Website and logo design proposal for VSA (Volleyball South Africa). • Website and logo design for Brian Abbott Photography.



Scoresby International

• United States
• Design Services
• 1 - 100 Employee

• User Experience Designer (Contractor)

  • Jan 2015 - Jun 2015

  Assisted in designing user interface prototypes (using the Axure prototyping tool) for US-based clients mainly for POS (Point of Sale) systems used by large restaurants and fast food outlets (e.g. Nandos, Wendy’s). Captured user interview recordings and documented concepts that are sent through to the client. Assisted in designing user interface prototypes (using the Axure prototyping tool) for US-based clients mainly for POS (Point of Sale) systems used by large restaurants and fast food outlets (e.g. Nandos, Wendy’s). Captured user interview recordings and documented concepts that are sent through to the client.



HelloKindred

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Digital Project Manager

  • Sep 2012 - Aug 2014

  VentureWeb is an outsourced agency to Accenture. I was responsible for various accounts within Accenture’s internal marketing teams, falling within the regions of UK, Spain, Italy and Canada. My projects often required me to collaborate and correspond with Accenture senior managers and marketing leads. Creating layouts and designs for the projects. and providing innovative solutions for the existing SharePoint publishing platform in making the published site responsive for mobile; an option that had not before been considered. I proceeded to lead the projects when the client requested a mobile responsive site. Spearheaded numerous mobile site projects for Accenture’s internal publishing sites. This was a first for the internal publishing sites. I enabled the Sharepoint sites with “retro-fitted” code and CSS to make the SharePoint system responsive to mobile. We then presented this solution as a service to all of our other Accenture clients. Assisting our publishing team, within VentureWeb, with technical support focused on HTML, CSS and some JavaScript. • Managed internal marketing/design projects for certain geographic regions within Accenture. • Maintenance of Accenture internal SharePoint publishing sites. • Mock-ups for new projects • Managing site permissions. • Creation and sending Accenture internal HTML emails using the Accenture mailer tool. • Client relationship management. Calls/ emails or online chats with clients (Accenture managers or project leads) on a regular basis to provide updates on ongoing projects or maintenance. • Creation of certain graphics and designs for various client projects.



Clyral

• South Africa
• Technology, Information and Internet
• 1 - 100 Employee

• User Interface Designer

  • Apr 2010 - Sep 2011

  Worked with two development teams creating web applications within an Agile environment. Redesign and style overhaul of their Swiss client, Aixum’s Backend administration application and public website for their new iPhone App, Samy4Me. Worked as the UI designer (including HTML, CSS/SASS, and Javascript front-end), for the Debonairs website for the first South African Pizza franchise to allow online ordering and delivery. Worked with two development teams creating web applications within an Agile environment. Redesign and style overhaul of their Swiss client, Aixum’s Backend administration application and public website for their new iPhone App, Samy4Me. Worked as the UI designer (including HTML, CSS/SASS, and Javascript front-end), for the Debonairs website for the first South African Pizza franchise to allow online ordering and delivery.



Data World

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Web Designer

  • Jul 2009 - Apr 2010

  Managed in-house web and graphic design projects. Maintained client websites, handled all in-house and client graphic design requests for logos, business cards, banners, etc. including all miscellaneous in-house design requests. Prepared and delivered training sessions for clients. A particularly challenging project was a new intranet system for a local municipality. I work closely with managers to resolve urgent issues and concerns regarding the project. Managed in-house web and graphic design projects. Maintained client websites, handled all in-house and client graphic design requests for logos, business cards, banners, etc. including all miscellaneous in-house design requests. Prepared and delivered training sessions for clients. A particularly challenging project was a new intranet system for a local municipality. I work closely with managers to resolve urgent issues and concerns regarding the project.



Freelance

• KwaZulu-Natal, South Africa

• Web Designer

  • Jul 2007 - Jun 2009

  Design and develop websites, portfolios, e-commerce solutions. • Managed private web and graphic design projects. • Worked on a pro-bono project for a nonprofit, Africa Cares for Life in building their new website (2008). • Numerous private projects (including logo design, website, posters, emailers). Design and develop websites, portfolios, e-commerce solutions. • Managed private web and graphic design projects. • Worked on a pro-bono project for a nonprofit, Africa Cares for Life in building their new website (2008). • Numerous private projects (including logo design, website, posters, emailers).



Data World

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Web Designer

  • Sep 2006 - Jun 2007

  In-house web design and production of logos, brand collateral, print banners and presentations for Data World and subsidiaries. In-house web design and production of logos, brand collateral, print banners and presentations for Data World and subsidiaries.



The Printhouse

• Amanzimtoti, Durban, South Africa

• Graphic Designer and Print Manager

  • Dec 2005 - Aug 2006

  Managed the graphic design, print production and sales of all print media including wide format printing and vinyl cutting. Responsible for the marketing and advertising. Ran a successful advertising campaign at a local surfing event and sold spots on the scaffolding ads to businesses in the area. Managed the graphic design, print production and sales of all print media including wide format printing and vinyl cutting. Responsible for the marketing and advertising. Ran a successful advertising campaign at a local surfing event and sold spots on the scaffolding ads to businesses in the area.



Freelance

• Durban Area, South Africa

• Web Designer

  • Apr 2005 - Nov 2005

  Website UI design and HTML / CSS development, graphic design of logos, pamphlet designs and website design for private clients Website UI design and HTML / CSS development, graphic design of logos, pamphlet designs and website design for private clients



Maxima Software

• Hillcrest, KZN, South Africa

• Web Designer

  • 2002 - Jun 2004

  Software splash screen design and web design for the software packages including the branding material for the company. I also assisted in providing IT services including networking and PC hardware and software support. Software splash screen design and web design for the software packages including the branding material for the company. I also assisted in providing IT services including networking and PC hardware and software support.