Experience

Learning A-Z

• United States
• E-Learning Providers
• 400 - 500 Employee

• Customer Service Representative

  • Jul 2022 - Present

  Tucson, Arizona, United States - Support for customers requiring general, technical, product, and payment support for Internet based educational software. - Monitored and tested system enhancements to ensure quality and error free use. - Provided support for International Sales with a small team, as well acted as a liaison between customers and engineering regarding technical issues and product bugs. - Was tasked with updating SharePoint knowledge base singlehandedly to provide accurate and up-to-date… Show more - Support for customers requiring general, technical, product, and payment support for Internet based educational software. - Monitored and tested system enhancements to ensure quality and error free use. - Provided support for International Sales with a small team, as well acted as a liaison between customers and engineering regarding technical issues and product bugs. - Was tasked with updating SharePoint knowledge base singlehandedly to provide accurate and up-to-date information. - Assisted transition Customer Service department from phone/email/chat support to a chat first environment. Show less



Total Quality Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics Account Executive

  • Jul 2021 - Jan 2022

  Cincinnati, Ohio, United States



Best Buy

• Retail
• 700 & Above Employee

• Microsoft Specialist

  • Apr 2019 - Sep 2021

  Cincinnati, Ohio •Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted; •Utilize all relevant tools to drive sales and leads; •Coach fellow associates on proper selling skills and demos relating to Microsoft Products: Surface, Windows 10, and Microsoft Office •Leverage online resources, tools, and peer knowledge to stay up to date on latest technology and devices •Attend and participate in… Show more •Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted; •Utilize all relevant tools to drive sales and leads; •Coach fellow associates on proper selling skills and demos relating to Microsoft Products: Surface, Windows 10, and Microsoft Office •Leverage online resources, tools, and peer knowledge to stay up to date on latest technology and devices •Attend and participate in all required trainings and meetings. •Successful completion of Best Buy Sales Orientation.

• PC Sales Consultant

  • Sep 2017 - Sep 2021

  •Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted; •Utilize all relevant tools to drive sales and leads; •Leverage online resources, tools, and peer knowledge to stay up to date on latest technology and devices •Attend and participate in all required trainings and meetings. •Successful completion of Best Buy Sales Orientation.