Information Technology Coordinator

• Sep 2021 - Present

IT Manager

• Jan 2016 - Oct 2022

-Managing and maintaining all company workstations. -Clerking online Proxibid auctions (certified). -Creating, managing, and maintaining company website. -Photographing items for auction online and offline. -Creating advertisement and flyers for events. -Creating auction catalog spreadsheets. -General IT duties. -Managing and maintaining all company workstations. -Clerking online Proxibid auctions (certified). -Creating, managing, and maintaining company website. -Photographing items for auction online and offline. -Creating advertisement and flyers for events. -Creating auction catalog spreadsheets. -General IT duties.

Webmaster

• Aug 2002 - Oct 2022

-Built upon, maintained, and serviced a small business website. -Created a secondary file subsystem for offline reference. -Transcribed part catalogs into workable web databases. -Created online auctions via Ebay.com to sell special inventory. -Installed virus protection, firewalls, and performed service updates for all computers on premises. -Installed peripheral devices including printers, external storage devices, and multimedia devices. -Migrated data from multimedia devices and converted data to web usable forms. -Optimized computers to run more efficiently and timed scheduled maintenances for preferable downtimes. -Tutored manager in general computer use as well as basic web design. Show less

Air-Ocean Analyst

• Jun 2015 - Sep 2015

Sales Supervisor

• May 2015 - May 2015

Customer Service Representative

• Jan 2015 - May 2015

-Maintain excellent customer service reputation by providing the highest quality customer service.-Answer calls, emails, and chats in a timely and thorough manner always making the customer feel welcome.-Educated customers about devices, e-liquid, and basic to advanced electronics help making sure the customer is safe and also knowledgeable about our products and the industry.-Make judgment calls on when to offer credit and when to offer troubleshooting, preserving company funds.

Customer Support and Sales

• Dec 2011 - Sep 2013

-Provided customer satisfaction through effective and timely resolution of various customer inquiries. -Excelled at one-call resolution of all customer issues. -Used automated knowledge system, as well as any training tools provided to deliver exceptional service adhering to T-Mobile's productivity and quality standards. -Provided customer satisfaction through effective and timely resolution of various customer inquiries. -Excelled at one-call resolution of all customer issues. -Used automated knowledge system, as well as any training tools provided to deliver exceptional service adhering to T-Mobile's productivity and quality standards.

Administrative Assistant

• Sep 2011 - Dec 2011

-Worked at Fed-Ex Trade Networks Brokerage preparing shipment documents for border crossing. -Separated and summed tariff values on shipment lists to assist in entry process. -Performed general office duties such as copying, sorting, filing, etc. -Worked with a flexible schedule adapting to the load for the day and timing of shipments. -Worked at Fed-Ex Trade Networks Brokerage preparing shipment documents for border crossing. -Separated and summed tariff values on shipment lists to assist in entry process. -Performed general office duties such as copying, sorting, filing, etc. -Worked with a flexible schedule adapting to the load for the day and timing of shipments.

Sales Associate

• Jun 2011 - Sep 2011

-Assisted customers finding merchandise and directed them to proper locations within the store. -Loaded heavy merchandise into customer vehicles using pallet jacks and flatbed carts. -Performed cashier duties including ringing up merchandise, removing security devices and taking various forms of payment. -Operated trash compactor and cardboard compactor in warehouse portion of the store. -Watered, maintained and culled plants in the garden center. -Assisted with remodel erecting new displays and adapting to new store layouts. Show less

Data Entry Clerk

• Jan 2010 - May 2010

-Reviewed and extracted information from insurance contracts and transcribed onto cover sheet for data entry stage. -Accurately confirmed and/or changed computer data in PDMS database system noting changes and exceptions for further auditing. -Maintained and created new entries in Compliance 360 (C360) database linking scanned contracts with electronic contract data. -Maintained and entered data into complex network-shared spreadsheet. -Identified and separated erroneous contracts from workable contracts for re-entry or further review. -Sorted and separated boxed contracts into workable packets for review process. -Worked as a member of a goal-driven project team with multiple supervisors and a deadline to meet. -Maintained good work ethic and productivity while not directly supervised. Show less

IMO Coordinator

• 2010 - 2010

-Processed applications for appointment to sell insurance and coordinated agent certification process. -Compiled master spreadsheets of applicants for convenient status reviewing and reporting. -Communicated with each IMO to answer questions about applicants and website. -Worked with database system to add, edit, and make reports on agent records. -Processed applications for appointment to sell insurance and coordinated agent certification process. -Compiled master spreadsheets of applicants for convenient status reviewing and reporting. -Communicated with each IMO to answer questions about applicants and website. -Worked with database system to add, edit, and make reports on agent records.

Administrative Assistant

• Aug 2008 - Mar 2009

-Confirmed and Re-Confirmed border transport documents on an online imaging system as well as in hard-copy form for traditional filing. -Received faxes through an online fax system, routed them according, printed and delivered others. -Used ASC400/Theta system to create file entries for analysts and other data entry through system. -Worked on a team to find any missing or misfiled documents and return them to their proper locations. -Created spread sheets for tracking file confirmation statistics for co-workers nicely graphing them for easy review. -Assisted in the migration to a new imaging system in the office helping co-workers and managers alike learn how to use the new program. -Bug tested new imaging system, pointing out and suggesting changes to flaws in the system. -Performed well receiving a near perfect (95%) JPA (Job Performance Analysis) after 6 months. Show less

Customer Service Representative

• Sep 2003 - Apr 2004

-Worked in a call center/support helpdesk environment resolving customer's problems. -Graduated CSR training course with honors and achieved all call time limits and goals for time worked. -Accurately diagnosed and attended to customer's technical problems and equipment setup of cable television, internet and phone services. -Managed customer accounts in a DOS based environment paying very close attention to detail in order to catch problems before they happened. -Calmed and reassured customers that their problems would be addressed under stressful and sometimes violent conditions. -Worked under a team leader and as part of a large CSR team. -Understood call elevation procedures and attempted to prevent elevation as much as possible dealing with matters before requesting a supervisor. Show less