Experience

LEGACY: Apex Performance Solutions, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Apr 2016 - Present

  Deals

• Business Analyst

  • Oct 2015 - Mar 2016

  Partner Incentives

• Associate Operations Account Manager

  • Jul 2014 - Oct 2015

  Responsibilities:• Work, with Licensing Solutions Partners, in the completion of contracts for Microsoft Corporation.• Manage and report the metrics for two of the largest Licensing Solutions Partners in North America. Major Achievements:• Maintain experience in customer service• Perfected communication skills• Strengthened problem solving abilities

• Field Support Representative

  • May 2014 - Jul 2014

  Responsibilities:• Assist in the completion of Microsoft Licensing agreements.



Affirma

• United States
• Software Development
• 300 - 400 Employee

• Business Analyst

  • Jul 2017 - Aug 2022



Truckee Meadows Community College

• United States
• Higher Education
• 400 - 500 Employee

• Mathematics Tutor

  • Jan 2014 - May 2014

  Responsibilities:• Assisted university level students in math comprehension and study skills• Set up the tutoring center to provide a pleasant study environment• Worked as part of a team and supervised other tutors Major Achievements:• Gained experience in customer service• Perfected communication skills• Strengthened math skills Responsibilities:• Assisted university level students in math comprehension and study skills• Set up the tutoring center to provide a pleasant study environment• Worked as part of a team and supervised other tutors Major Achievements:• Gained experience in customer service• Perfected communication skills• Strengthened math skills



NVIT Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Select Processor

  • May 2012 - Dec 2013

  Responsibilities:• Validated and processed CLT requests for Campus & School reworks• Utilized Excel, extensively, for v-lookup, pivot tables, macros, and other processes• Processed and audited Microsoft contracts for CA/SA, Select, and Government• Improved customer service, by coordinating with channel partners to correct issues• Performed quality control checks to improve quality and increase productivity in OEM• Created new Excel checklists to solve issues with the existing OEM checklistsMajor Achievements:• Used SAP, MIMOS, MSL, MS Pricelists, and other proprietary programs as required• Obtained Signatory Power of Attorney for Microsoft Licensing, GP• Expanded my knowledge of the Microsoft Office suite• Further developed data entry skills and accuracy• Worked with strict timelines, and high pressure situations



Truckee Meadows Community College

• United States
• Higher Education
• 400 - 500 Employee

• Mathematics Tutor

  • Jan 2012 - May 2012

  Responsibilities:• Assisted university level students in math comprehension and study skills• Set up the tutoring centre to provide a pleasant study environment• Worked as part of a team and supervised other tutorsMajor Achievements:• Gained experience in customer service• Perfected communication skills• Strengthened math skills Responsibilities:• Assisted university level students in math comprehension and study skills• Set up the tutoring centre to provide a pleasant study environment• Worked as part of a team and supervised other tutorsMajor Achievements:• Gained experience in customer service• Perfected communication skills• Strengthened math skills



Truckee Meadows Community College

• United States
• Higher Education
• 400 - 500 Employee

• Mathematics Tutor

  • Aug 2005 - Aug 2008

  Responsibilities:• Assisted university level students in math comprehension and study skills• Set up the tutoring centre to provide a pleasant study environment• Worked as part of a team and supervised other tutorsMajor Achievements:• Gained experience in customer service• Perfected communication skills• Strengthened math skills, while working toward a bachelor’s degree in math Responsibilities:• Assisted university level students in math comprehension and study skills• Set up the tutoring centre to provide a pleasant study environment• Worked as part of a team and supervised other tutorsMajor Achievements:• Gained experience in customer service• Perfected communication skills• Strengthened math skills, while working toward a bachelor’s degree in math