Experience

Innovative Office Solutions

• United States
• Retail Office Equipment
• 100 - 200 Employee

• ERP Specialist Level 1

  • Jul 2022 - Present

• Sales Support Coordinator

  • Jul 2016 - Present

  In addition to my role as an Account Coordinator I also work as a liaison between the Customer Care team, Account Coordinator team and the Sales team making sure information is shared across all teams as necessary. I work with the CRO and assist with reporting, help improve efficiencies and assist with preparation for a variety of meetings. I continue to develop training materials for new hires and ongoing training for the entire sales team. I am the key contact for the sales leads programs we have in place. I assist with CRM functions and run reporting as needed by the sales team. I also keep information up to date within internal communication tools. At Innovative, our brand promise is that you can Expect Response, Expect Reduction, Expect Relief Show less

• Account Support Coordinator

  • Jan 2009 - Present

  I work with a specific group of sales people to help manage all aspects of their accounts including; account setup and onboarding, contract loads and updates, reporting, business reviews, quoting, and a variety of other projects as needed. Coordinate and plan trade-shows. Assist in preparing RFP's. In addition, I have daily contact with customers regarding product inquiries, furniture questions and orders, etc.In 2016 I have been creating and implementing a training/on-boarding program for our new Account Executives. This includes gathering information from multiple people and areas within the company, creating training topics and documenting company processes for use in the training modules.At Innovative, our brand promise is that you can Expect Response, Expect Reduction, Expect Relief Show less

• Office Supply Specialist/Studio Lead

  • Nov 2016 - Jul 2022

  I work with a team of Account Coordinators and Customer Service Reps to provide the best possible service to our internal and external customers. In this leadership role I work with my team to help them grow in their role. I also work with other leads to ensure consistency through our teams.



Staples Australia/New Zealand

• Australia
• Business Supplies & Equipment
• 700 & Above Employee

• Inside Sales Rep

  • Jun 2004 - Oct 2008

  As part of a pilot program I was brought on to partner with a dedicated group of sales people to help manage all aspects of customer accounts from initial set up, to logistics, to general service. In addition we notified existing customers or specials, promotions and new product offerings available. As part of a pilot program I was brought on to partner with a dedicated group of sales people to help manage all aspects of customer accounts from initial set up, to logistics, to general service. In addition we notified existing customers or specials, promotions and new product offerings available.



Let's Dish!

• New Store Opening Training Coordinator

  • Apr 2005 - Mar 2006

  Assisted in training of franchisee owners during week long training sessions held on a regular basis at the corporate office. Helped create, maintain and update training materials. Worked on-site to assist in setting up new stores and training of new staff.

• Assistant Store Manager - Part Time

  • Nov 2004 - Apr 2005

  As a part-time assistant manager my role included but was not limited to; training new employees, prepare for sessions by printing required materials and making sure product was prepared, make sure all shift duties were complete, take inventory and assist customers.