Experience

TalentReef, part of Mitratech

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Client Success Manager

  • Jan 2022 - Present



Kochava

• United States
• Advertising Services
• 100 - 200 Employee

• Client Success Manager

  • Apr 2017 - Oct 2021

  As a Client Success Manager for a Mobile Measurement Provider (MMP), I am responsible for building and maintaining relationships with enterprise clients. This role requires working with the client's cross-functional teams to understand their initiatives and help implement and understand Kochava's products and features; including technical implementation up through training our day-to-day marketing end-user as well as executives and decision-makers. This position requires a vast knowledge of the highly technical Kochava product and the mobile ecosystem to provide consultative solutions, troubleshoot issues, and build trust with clients to drive product adoption and growth. - Deep understanding of mobile measurement & mobile technology - Support enterprise tier clients from a technical support role (SaaS) - Worked with advertisers to highlight Kochava measurement tools aimed at meeting their marketing initiatives - Communicate technical items to both technical and non-technical audiences - Leverage SQL to troubleshoot discrepancies, build custom reporting solutions, and test attribution campaigns - Assist in all aspects of the customer's life cycle from client onboarding, to dashboard set-up, to invoicing and contract questions to forecasting and strategy. Show less



Amerivap Systems

• Sandpoint, Idaho

• Director of Digital Marketing

  • Nov 2008 - Apr 2017

  Amerivap Systems is the industry pioneer and leader in industrial and commercial steam cleaners and automatic conveyor belt cleaners. • Online marketing strategy and multi-channel marketing campaigns • Implementation of marketing automation and automated lead nurturing, email programs, marketing list segmentation and website prospecting resulting in increased sales lead interaction and sales through a long industrial buying cycle. • Implementation of Content Marketing Program focused on Long-Tail Search • Create and implement marketing budget based on actionable results and ROI • Manage SEO/SEM/PPC/Social Media program • Website Maintenance using ModX CMS • Use web-based analytic tools to develop new content and back-link opportunities. • Responsible for inbound marketing strategy and implementation with landing pages and lead magnets for capturing email information as well as call-tracking software • Responsible for social media strategy, implementation and monitoring using web-based tools. • Responsible for Google Analytics reporting and use for constant website improvement. Show less



Author

• Small Town Ho

  • 2015 - 2016

  The hilarious memoir of one family’s move from the big city to the panhandle of North Idaho. No Jobs. No friends. Just buckets of ignorance. Follow along in horror and hilarity as the family acclimates to the new small town way of life and the author bounces from jobs working in a school cafeteria to selling women’s clothing in a call center to opening a barbecue restaurant. Written in a smart, self-deprecating, salty style, Small Town Ho is all at once poignant and laugh-out-loud funny, full of the struggle of an ordinary family consisting of three boys, one big black lab, one assassin of a cat, and two very tired parents. Show less



Duke's Cowboy Grill

• Sandpoint, Idaho

• Owner

  • Jun 2005 - Oct 2008

  • Founded BBQ restaurant and separate fine catering business which included raising capital from investors and securing business loans, developing all menus, menu pricing, and menu mix and product contribution analysis, menu item placement for profitability; conceptualizing décor and graphic design direction; negotiated and purchased capital equipment. • Hired, trained and supervised full-time and part-time employees. • Planned and executed comprehensive marketing program, including radio and print spots, value-added specials, first time buyer promotions, word of mouth campaigns and Google adword marketing programs. • Communicated vision of excellent customer service and implemented programs such as secret shoppers and ongoing training programs to maintain customer service standards. • Full budget and P&L responsibility as well as investor communications. • Maintained community outreach programs through support of local charities as well as synergistic programs such as “guest waiter” programs Show less