Experience

CLPE (Centre for Literacy in Primary Education)

• United Kingdom
• Education Management
• 1 - 100 Employee

• Centre Manager (Operations, HR, Project Management & IT)

  • Dec 2021 - Present

  - Provide day-to-day operational and technical support to staff - Manage IT systems and assets, including Windows Active Directory, DNS, Office 365, File Service, DHCP, SharePoint & OneDrive - Lead and oversee various projects, such as Office 365 migration, hotdesking implementation, telephony upgrade, and contract review - Act as Data Protection Officer and ensure compliance with data protection laws and regulations - Manage site maintenance and security - Handle HR tasks, such as recruitment, DBS checks, staff inductions, pensions, and HR records - Ensure adherence to legislative requirements and Centre policies and procedures, including health and safety, staff welfare, and safeguarding - Oversee letting and subletting activities and maximise income from external customers - Ensure efficient and effective working systems and processes Show less



Olive Health & Travel Clinic

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Practice Manager (HR & Operations)

  • May 2021 - Aug 2021

  - Manage accounts and financial tasks, such as VAT returns, bookkeeping, reconciliation, filing online with HMRC, invoicing, budgeting, payroll - Provide systems training and support to staff - Manage medical and healthcare alerts and ensure compliance with government guidelines and policies - Review and update health and safety policies and procedures - Conduct audits on clinical, health and safety, systems, financial, inventory, appointments, products and patients aspects. - Manage accounts and financial tasks, such as VAT returns, bookkeeping, reconciliation, filing online with HMRC, invoicing, budgeting, payroll - Provide systems training and support to staff - Manage medical and healthcare alerts and ensure compliance with government guidelines and policies - Review and update health and safety policies and procedures - Conduct audits on clinical, health and safety, systems, financial, inventory, appointments, products and patients aspects.



St Clare Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Area Manager (HR, Retail Operations & Health and Safety)

  • Feb 2017 - May 2021

  - Manage HR functions for 9 shops around Hertfordshire & Essex with a team of 22 staff and 220 volunteers - Coach and mentor staff and volunteers to improve performance and motivation - Maintain budgets and achieve financial and gift aid targets - Support Head of Retail in creating and communicating company strategy, business priorities and targets for the Retail Team - Research market trends, competitors, and new retail initiatives - Provide 1st level IT support for retail and wider team - Ensure compliance with retail policies and procedures - Perform monthly review of suppliers, stocks and stock rotations - Train and develop all retail team periodically Show less



British Heart Foundation

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Store Manager

  • Feb 2016 - Feb 2017

  - Recruit, train and motivate staff and volunteers to achieve required targets - Support Area Manager in multi store management and operations - Review and exceed KPIs - Partner with employment agencies for effective recruitment of staff and volunteers - Collate and analyse monthly profit and loss reports - Liaise with auditors for compliant store audit - Promote Gift Aid - Coordinate profitable logistics to support in achieving KPIs - Visual Merchandise and visible pricing - Health and safety in store compliance Show less



Lazer International

• United Kingdom

• Self Employed

  • Jan 2003 - Jan 2016

  - Manage all legal and accounting requirements for the business - Plan and execute expansion and growth strategy - Maintain and manage good relationships with stakeholders - Lead and oversee various projects in e-commerce, product development, property, and expansion - Analyse customers and trends to determine marketing strategy - Generate marketing strategy for overall sales and profit - Maintain & support online outlets staff - Ensure compliance with copyright laws & manage the trademark - Train and develop new staff on use professional equipment - Ensure health and safety regulations are not breached Show less