Experience

Innovative Hub Co., Ltd

• Vietnam
• Technology, Information and Internet
• 1 - 100 Employee

• HOO

  • Aug 2020 - Present

  IHUB the E-commerce enabler in SEA Lead the VN market with: B2B - Alibaba.com service partner and provider (>500 SMEs) B2C - LZD Tiki Shopee (>100 Companies, cross-border and local) Tiktok shop - SEO - ZOA The Head of Operations is in charge of promoting Viet Nam businesses that want to sell their products online, especially on Alibaba.com. Tiki, Shopee, LZD, Tiktok, worldwide and nationwide. Direct teams in charge (3 departments with 45 staff from HCM, HN, and Singapore): I. B2B Department (Mainly focus on Alibaba.com): 1. Customer Representative (English and Chinese Team) 2. Value-Added Service Operations (Product posting, Keywords analysis, Trends reports...) 3. Account Manager Team (Alibaba.com account management) 4. Exports (Export consulting, dealing with worldwide buyers, shipping, logistics...) II. B2C Department (Cross-border and Local): 1. AM (Account manager - Vietnam and Singapore team) 2. CE (Campaign Executive - Facebook, Instagram, Platform Ads) 3. Content Creator (Facebook, Instagram, Tiktok...) III. Design Department: 1. Graphic designer (Landing page, Shop in shop, Banners, Posters, Branding,...) 2. Artist (Logo, Branding, Custom design, Packaging...) Show less



HY WO

• Vietnam
• Apparel & Fashion
• 1 - 100 Employee

• Founder

  • Sep 2021 - Present



LOTTE Mart Vietnam

• Vietnam
• Retail
• 200 - 300 Employee

• Strategy and Feasibility Analyst cum Site Development Specialist

  • Oct 2019 - Aug 2020

  I. Feasibility (9M)- Market Expansion Planning & Strategy- Market Model Financial Statements- Feasibility Study Reports- P&L Modeling for all sites in VN, Competitor survey analysis & Revenue EstimationII. Site Development (3M)- Finding, and Forecast potential sites, and locations- Working with GSO, VN Government, and Land price negotiation with the landlord.

• Operations Manager cum Supply Chain Supervisor

  • Sep 2018 - Oct 2019

  III. Supply Chain supervisor (6M)- Stock-keeping down by 19% - Decreased RTD from 45 to 25 days in 2 months of cooperating- Reduced >300 mil VND of overstock in 3 monthsIV. Store manager (6 Months)Sales targets and business planBuile Customer Service SOP, Store Standards, Marketing and Promotions, Stock Management SOP, General Store Operations, Loss Prevention, Store Staff Management - B2B - O4OSize: Over 20,000 SKUs/ store (>2 Bil VND moving per week) - >50 full-time staff Show less



Today coffee shop

• Vietnam

• Operations Manager

  • Sep 2017 - Mar 2018

  Start-up 10 staff Start-up 10 staff



Maison D'orient Hotel

• Ha Noi

• Operations Manager

  • 2015 - 2018



Parfume D'automne

• Hanoi, Thành Phố Hà Nội, Vietnam

• Tour Guide

  • 2012 - 2015