Experience

SAI Digital

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager Program Management Office

  • Apr 2022 - Jul 2023

  Ho Chi Minh City, Vietnam Leading digital transformation and Ecommerce implementation for customers across enterprise platform like Sitecore & Shopify. • Client-related responsibilities including proposal generation and steering committee meeting providing overall project health status to different stakeholders & vendors. • Proactively communicate any risks, design, and quality issues or increases in scope/ time required to ensure sprint remains on track. • Support team to solve problems rather than providing… Show more Leading digital transformation and Ecommerce implementation for customers across enterprise platform like Sitecore & Shopify. • Client-related responsibilities including proposal generation and steering committee meeting providing overall project health status to different stakeholders & vendors. • Proactively communicate any risks, design, and quality issues or increases in scope/ time required to ensure sprint remains on track. • Support team to solve problems rather than providing solutions led by example. • Work with client stakeholder to define product roadmap and implement as-is and future state business processes using customer journey mapping. • Interact with stakeholders to understand the application requirements and propose the best solutions for that. • Manage the delivery of each project to the consensual level of quality, time, and budget. • Create and maintain project documentation, plans, and progress reports. • Familiarize with Agile and Scrum Development Frameworks. • Provide go-to market strategy & propose new industry solutions to the client. Show less



DataHouse Asia

• Vietnam
• IT Services and IT Consulting
• 100 - 200 Employee

• Global Sales & Customer Success Manager

  • Mar 2020 - Jan 2022

  Da Nang City, Vietnam As a Global Sales & Business Development Manager, I have utilized my comprehensive knowledge and expertise for devising and implementing advanced sales, business development, and customer relationship management strategies while focusing on digital business transformation solutions for clients across EMEA, USA, and Australia. Optimized routine procedures by establishing, leading, and executing appropriate KPIs. I have been known for the development and execution of instructional sales… Show more As a Global Sales & Business Development Manager, I have utilized my comprehensive knowledge and expertise for devising and implementing advanced sales, business development, and customer relationship management strategies while focusing on digital business transformation solutions for clients across EMEA, USA, and Australia. Optimized routine procedures by establishing, leading, and executing appropriate KPIs. I have been known for the development and execution of instructional sales kit for improved team performance. Prepared and executed business strategies in close coordination with Executive level stakeholders. I have played a key role in leading the modernization of commercial website and ensuring smooth flow of customer social media outreach channels. ★ Demonstrated expertise in negotiating and settling sales deals valuing $800K and secured total of $1.5M contract till date. ★ Formulated and executed end-to-end sales and contract management strategies to meet desired outcomes. ★ Leveraged leadership skills to build, coach, and motivate team of sales and business development executives to meet and execute sales and business development strategies.

• Global Delivery Service Leader

  • Jan 2020 - Jan 2022

  Da Nang, Thành Phố Đà Nẵng, Vietnam In this role, I have instituted viable ODS strategies by working in close collaboration with customers and stakeholders. Created progression pathways with developmental processes and procedures. Identified and mitigated potential risks to ensure completion of project within time and budget constraints. I have determined and resolved account issues via “health checks” with teams. Formulated and presented Program Level status reviews to client executive leadership. ★ Established and… Show more In this role, I have instituted viable ODS strategies by working in close collaboration with customers and stakeholders. Created progression pathways with developmental processes and procedures. Identified and mitigated potential risks to ensure completion of project within time and budget constraints. I have determined and resolved account issues via “health checks” with teams. Formulated and presented Program Level status reviews to client executive leadership. ★ Established and implemented the first offshore delivery project with fully executed offshore development team in Vietnam. ★ Recognized for building robust Offshore Delivery Services (ODS) Processes and pipeline to manage more projects coming to Vietnam and communication channel between US and Vietnam. ★ Acted outstandingly as Service Delivery Manager for various projects managing client delivery and success of implementation. ★ Strategically tracked, managed, reported on deliverable attainment and/or SLA (Service Level Agreement) performance.



DataHouse

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jan 2019 - Jan 2022

  Honolulu, Hawaii In this role, I have held a responsibility to monitor multiple state clients’ projects for implementing enterprise and SAAS solutions to establish a robust licensing platform providing e-government services to citizens. Coordinated with leads and project teams to execute on plans in line with project plans. I have ensured the requirements and project deliverables dates are clearly communicated, understood, and executed upon by managing schedules, budgets, and project organization. I have… Show more In this role, I have held a responsibility to monitor multiple state clients’ projects for implementing enterprise and SAAS solutions to establish a robust licensing platform providing e-government services to citizens. Coordinated with leads and project teams to execute on plans in line with project plans. I have ensured the requirements and project deliverables dates are clearly communicated, understood, and executed upon by managing schedules, budgets, and project organization. I have supported and documented solutions features, technical requirements, and key performance indicators (KPIs) to implement a robust SAAS solution by organizing and directing requirements gathering session with client’s executives and stakeholders. Designed and examined AS-IS and TO-BE business processes (Functional & Technical) and information security controls with the client to provide effective, efficient, and secure access to data, information, and applications. ★ Built and directed a highly qualified first ever Offshore Development Services (ODS) delivery team in Vietnam to create a scalable agile development environment and development environment to deploy the project 6 months in advance. ★ Headed and completed an offshore development agile team, comprising of Scrum Masters, Business Analyst, Designers, and Testers to successfully lead the implementation on-time and under budget. ★ Strategically supported the milestone review procedures for the clients, including overseeing and reporting on progress (milestones, key issues) and tracking key performance indicators (KPIs) for project health. ★ Organized and directed weekly project status communication and executive reporting meeting with technical and functional teams coordinating the planning, development, and deployment functions across different servers and environments.

• Client Relationship Manager

  • Jan 2020 - Jan 2021

  Honolulu, Hawaii, United States As a Client Relationship Manager, I have performed assigned duties as Contract Manager and Client Relationship Manager for state client by monitoring their strategic initiatives and facilitating client’s plan business roadmap and future state solutions. ★ Successfully optimized the contract value of the engagement to $900K by handling the contract lifecycle. ★ Arranged and chaired several stakeholder meetings to manage project initiatives, vision, budget, and overall health of the… Show more As a Client Relationship Manager, I have performed assigned duties as Contract Manager and Client Relationship Manager for state client by monitoring their strategic initiatives and facilitating client’s plan business roadmap and future state solutions. ★ Successfully optimized the contract value of the engagement to $900K by handling the contract lifecycle. ★ Arranged and chaired several stakeholder meetings to manage project initiatives, vision, budget, and overall health of the project.



KPMG US

• United States
• Financial Services
• 700 & Above Employee

• Client Relationship Manager

  • Sep 2015 - Nov 2018

  Honolulu, HI Serving as a Manager for Department of Human Services MedQuest KOLEA Eligibility Implementation Solution with focus on assessing and implementing multimillion-dollar systems. As part of my role, I help clients with Business Transformation with an aim to align People, Process and Technology initiatives more closely with their business strategy and vision. Providing oversight, recommendations and implementation plans in support of potential models for effective Technology Integration and the… Show more Serving as a Manager for Department of Human Services MedQuest KOLEA Eligibility Implementation Solution with focus on assessing and implementing multimillion-dollar systems. As part of my role, I help clients with Business Transformation with an aim to align People, Process and Technology initiatives more closely with their business strategy and vision. Providing oversight, recommendations and implementation plans in support of potential models for effective Technology Integration and the identification of pathways, which are expected to, ultimately, lead to long-term substantive change.

• Quality Assurance Manager

  • May 2015 - Dec 2015

  Honolulu, HI Federally Facilitated Market Place (FFM) Implementation - Department of Human Services MedQuest Division, State of Hawaii Key Highlights • Worked with track leads to build test plans and schedules, established test metric data and managed loading of test scripts into HP ALM for daily monitoring and reporting • Setup logistics for testers in multiple locations, facilitated twice-daily testing calls via Lync & WebEx to review test results and triage of defects • Led User… Show more Federally Facilitated Market Place (FFM) Implementation - Department of Human Services MedQuest Division, State of Hawaii Key Highlights • Worked with track leads to build test plans and schedules, established test metric data and managed loading of test scripts into HP ALM for daily monitoring and reporting • Setup logistics for testers in multiple locations, facilitated twice-daily testing calls via Lync & WebEx to review test results and triage of defects • Led User Acceptance Testing (UAT) with the client; confirming all defects with the testing team and managing defect solutions with the offshore development team. Monitored defects throughout the UAT and provided progress reports to management • Led a team of six full-time consults, assisting system testing and regression testing of the system Notable Accomplishment • Worked as Quality & Test Manager for FFM Implementation a $10M+ project, led all test planning, preparation and execution activities. The system was the first in the US to automate case creation and benefits processing for inbound applicants coming from the Federally Facilitated Marketplace, averaging 1,300 automated applications per month

• Senior Consultant

  • Sep 2013 - Sep 2015

  Honolulu, HI KOLEA Integrated Eligibility System, Department of Human Services - MedQuest Division Solely architect, design & built the Notification Framework with State of Hawaii Project Integrated Eligibility Solution affecting 300000+ clients receiving benefits and communication related to their benefits. Key Highlights • Led technical team to deliver complex functionality, which includes organizing gathering business requirements creating BRD,’s, FSD’s and lead the Joint application design… Show more KOLEA Integrated Eligibility System, Department of Human Services - MedQuest Division Solely architect, design & built the Notification Framework with State of Hawaii Project Integrated Eligibility Solution affecting 300000+ clients receiving benefits and communication related to their benefits. Key Highlights • Led technical team to deliver complex functionality, which includes organizing gathering business requirements creating BRD,’s, FSD’s and lead the Joint application design session with client • Facilitate and lead meetings with different business partners involved in implementation of the KOLEA Notices phase • Led a team of business analyst, developer & tester in implementing 40+ notifications Notable Accomplishment • Implemented multi language notification translation in 6 different languages comprising of Filipino-Ilocano, Chinese- Simplified, Chuukese, Marshallese, Korean, and Vietnamese which involved rigorous testing • Built a robust notification framework decreasing the error rate of notifications going out by 90%

• Consultant

  • Mar 2012 - Sep 2013

  Sacramento, California Area Air Resource Board (ARB) Cap & Trade Implementation - Independent Technology Consultant Worked with the Client team to provide testing services during the development and implementation of Compliance Instrument Tracking System Service (CITSS). Key Highlights • Involved in developing business-use based test scenarios – iterative function based testing (structured testing) for CITSS application system • Conducted independent testing on the CITSS system, unstructured testing… Show more Air Resource Board (ARB) Cap & Trade Implementation - Independent Technology Consultant Worked with the Client team to provide testing services during the development and implementation of Compliance Instrument Tracking System Service (CITSS). Key Highlights • Involved in developing business-use based test scenarios – iterative function based testing (structured testing) for CITSS application system • Conducted independent testing on the CITSS system, unstructured testing, sprint release testing, creating process flow maps, and development of scenarios, scripts based on fit gap analysis on the CITSS application Health Insurance Exchange - State Of Nevada - Requirements Traceability Lead Key Highlights • Worked with the requirement team to help client implement the system. As RTM lead, I was responsible for Contract Compliance and making sure all requirements are documented and managed through the post implementation • Participated in review of project deliverables, verification, validation to ensure compliance with requirements and identification of risks • Spearheaded traceability analysis to help ensure the project’s deliverables comply with approved plans and accurately reflect the requirements • Facilitate and lead meetings with different business partners involved in implementation to maintain HIX requirement traceability



Tagive

• Director - User Experience

  • Oct 2011 - Mar 2012

  San Francisco Bay Area Tagive creates exciting 'social discount' promotions - short-term online promotions that compel shoppers to make an immediate purchase of a brand's discounted gift card. Shoppers' discounts increase when their Facebook friends, Twitter followers, and SMS recipients buy the featured brand's gift card, initiating offline and online conversations about the brand and its products/services and transforming the brand's normally aloof fans into avid advocates. As Director of User Experience… Show more Tagive creates exciting 'social discount' promotions - short-term online promotions that compel shoppers to make an immediate purchase of a brand's discounted gift card. Shoppers' discounts increase when their Facebook friends, Twitter followers, and SMS recipients buy the featured brand's gift card, initiating offline and online conversations about the brand and its products/services and transforming the brand's normally aloof fans into avid advocates. As Director of User Experience below were my responsibilities: • Defined and owned the end-to-end customer experience for product launch. • Created the logo for the company. • Defined and created metrics to track user satisfaction both overall and specific to strategic development initiatives. • Create innovative social media engagement strategies and leverage social media tools to increase brand equity. Show less



Levi Strauss & Co.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Innovation & Strategy Consultant / Social Media Consultant

  • Jun 2011 - Aug 2011

  San Francisco Bay Area • Recommended innovative social media solution to increase Levi’s online traffic, increase brand equity and purchase intent, and ultimately drive increased sales of Levis products. • Implemented Social media strategy using Twitter, Facebook, Youtube and Blogs to engage with the target audience and increase brand awareness and boost website traffic. • Used social media tools like Mentionmapp, Social Mention, Swix, Klout to analyze and recommend new brand engagement techniques and… Show more • Recommended innovative social media solution to increase Levi’s online traffic, increase brand equity and purchase intent, and ultimately drive increased sales of Levis products. • Implemented Social media strategy using Twitter, Facebook, Youtube and Blogs to engage with the target audience and increase brand awareness and boost website traffic. • Used social media tools like Mentionmapp, Social Mention, Swix, Klout to analyze and recommend new brand engagement techniques and measure Social Media ROI. Show less



Blue Planet Network

• United States
• International Affairs

• Social Media Consultant (Intern)

  • May 2011 - Aug 2011

  San Francisco Bay Area A group of passionate people, working with a global network of experienced water groups, to bring sustainable safe drinking water to people in rural communities around the world Worked as a Social Media Consultant to create awareness of safe drinking water and provide tools to leverage social media engagement • Provide expertise on social media marketing. • Implemented Social Media Campaign and marketing strategy for Race Across America,2011. • Created community engagement… Show more A group of passionate people, working with a global network of experienced water groups, to bring sustainable safe drinking water to people in rural communities around the world Worked as a Social Media Consultant to create awareness of safe drinking water and provide tools to leverage social media engagement • Provide expertise on social media marketing. • Implemented Social Media Campaign and marketing strategy for Race Across America,2011. • Created community engagement through effective use of social media tools. Show less



Hult International Business School

• United States
• Higher Education
• 700 & Above Employee

• MBA Graduate, Class of 2011 San Francisco

  • Aug 2010 - Aug 2011

  San Francisco Bay Area A global, top ranked 1 year MBA in International Business with diverse student body with 70 different nationalities. • Innovation Social Media Consulting Internship for Levi’s Strauss & Co., San Francisco. Recommended innovative social media solution to increase Levi’s online traffic, increase brand equity and purchase intent, and ultimately drive increased sales of Levis products. • In depth knowledge of social media space and effective use of social media tools like Mentionmapp… Show more A global, top ranked 1 year MBA in International Business with diverse student body with 70 different nationalities. • Innovation Social Media Consulting Internship for Levi’s Strauss & Co., San Francisco. Recommended innovative social media solution to increase Levi’s online traffic, increase brand equity and purchase intent, and ultimately drive increased sales of Levis products. • In depth knowledge of social media space and effective use of social media tools like Mentionmapp, Social Mention, Swix, Klout to analyze and recommend new brand engagement techniques and measure Social Media ROI. • Experienced in working with teams of diverse academics/professions from over 50 countries. • Knowledge of Global management, Project management, Strategic Management, Marketing & Branding. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• ERP Consultant

  • Apr 2007 - Jul 2010

  Bengaluru Area, India Worked as a Seasoned ERP Consultant with expertise in Human Capital Management System. Worked for diverse global clients with different industrial background including Automotive Industrial Equipment, Product Services and Spirits Manufacturer. Responsible for providing client support solutions to the clients, creating robust customizable framework to be used across projects. Involved in major implementation projects and applying Tax updates in North American Payroll. • As a Senior… Show more Worked as a Seasoned ERP Consultant with expertise in Human Capital Management System. Worked for diverse global clients with different industrial background including Automotive Industrial Equipment, Product Services and Spirits Manufacturer. Responsible for providing client support solutions to the clients, creating robust customizable framework to be used across projects. Involved in major implementation projects and applying Tax updates in North American Payroll. • As a Senior Peoplesoft Tester, was involved in multi-language application release for 9 new global locations • Created system testing documents and automated test scripts which reduced testing time by 48 man-hours • As Business Analyst, implemented an interface between PeopleSoft and SAP with 500+ project hours. Created business requirement, technical, functional and test plan documents for the project • Provided quick workarounds and resolution to client project enhancements • Participated in application support activities and adhere to SLA/OLA as specified • Created Peoplesoft HCM 8.9 user manual which was used by recruiters, managers and users at the client side • Handled core HRMS issues specifically on Recruiting 8.9 which involves setting up recruiting location, job opening templates, resume templates • Provided production support to worldwide customers on Peoplesoft HRMS 8.9 in EMEA and US region • Received regular recognitions from customers for client satisfaction Show less