Greshan Gabriel
Freelance Strategic Advisor at Enliven Designers- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Tamil Limited working proficiency
-
Sinhalese Professional working proficiency
-
English Full professional proficiency
Topline Score
Bio
Nazrina Preena
Grashen is an excellent call center manager. I had a pleasure working for more than 1 1/2 years with him, and he leads by example. He always kept the team morals up, motivated and shared knowledge. And I believe he is one of the best managers I ever had. His ability to work through the crisis and develop new ways to achieve the targets were always inspiring.
Denesh Naganathan
Good Team player and Strategic Planner. Excellent Team managing skills.
Puneet Anand
Greshan constantly amazed me with his business insight and original methods to solving problems. When you get to connect with him, you'll find an incredible person with unique skills! Excellent and result driven. Works towards maximal customer satisfaction. Result driven, experienced and efficient team player. Deliver results and move on. That's Greshan's way. The success achieved in his job required extensive knowledge and dedication. Absolutely worth recommending.
Nazrina Preena
Grashen is an excellent call center manager. I had a pleasure working for more than 1 1/2 years with him, and he leads by example. He always kept the team morals up, motivated and shared knowledge. And I believe he is one of the best managers I ever had. His ability to work through the crisis and develop new ways to achieve the targets were always inspiring.
Denesh Naganathan
Good Team player and Strategic Planner. Excellent Team managing skills.
Puneet Anand
Greshan constantly amazed me with his business insight and original methods to solving problems. When you get to connect with him, you'll find an incredible person with unique skills! Excellent and result driven. Works towards maximal customer satisfaction. Result driven, experienced and efficient team player. Deliver results and move on. That's Greshan's way. The success achieved in his job required extensive knowledge and dedication. Absolutely worth recommending.
Nazrina Preena
Grashen is an excellent call center manager. I had a pleasure working for more than 1 1/2 years with him, and he leads by example. He always kept the team morals up, motivated and shared knowledge. And I believe he is one of the best managers I ever had. His ability to work through the crisis and develop new ways to achieve the targets were always inspiring.
Denesh Naganathan
Good Team player and Strategic Planner. Excellent Team managing skills.
Puneet Anand
Greshan constantly amazed me with his business insight and original methods to solving problems. When you get to connect with him, you'll find an incredible person with unique skills! Excellent and result driven. Works towards maximal customer satisfaction. Result driven, experienced and efficient team player. Deliver results and move on. That's Greshan's way. The success achieved in his job required extensive knowledge and dedication. Absolutely worth recommending.
Nazrina Preena
Grashen is an excellent call center manager. I had a pleasure working for more than 1 1/2 years with him, and he leads by example. He always kept the team morals up, motivated and shared knowledge. And I believe he is one of the best managers I ever had. His ability to work through the crisis and develop new ways to achieve the targets were always inspiring.
Denesh Naganathan
Good Team player and Strategic Planner. Excellent Team managing skills.
Puneet Anand
Greshan constantly amazed me with his business insight and original methods to solving problems. When you get to connect with him, you'll find an incredible person with unique skills! Excellent and result driven. Works towards maximal customer satisfaction. Result driven, experienced and efficient team player. Deliver results and move on. That's Greshan's way. The success achieved in his job required extensive knowledge and dedication. Absolutely worth recommending.
Credentials
-
Advanced Diploma in Teaching, Training and Assessing Learning (C&G)
City & Guilds
Experience
-
Enliven Designers
-
Sri Lanka
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Freelance Strategic Advisor
-
Feb 2023 - Present
-
-
-
Infinite Training International (Pvt) Ltd
-
Sri Lanka
-
Professional Training and Coaching
-
Co-Founder
-
Nov 2019 - Present
-
-
-
YoGo
-
Sri Lanka
-
Transportation/Trucking/Railroad
-
1 - 100 Employee
-
Manager Business Operations & Strategy
-
Jan 2021 - Nov 2022
Manage day to day business operations to ensure daily tasks are performed smoothly. Build analytics and reports to identify business improvements, understand driver partner & passenger preference and implement systems to meet these requirements. Identify opportunities for YOGO to be better and discuss with management to implement the changes the industry requires. Ensure operations departments performance meets the best standards and efficiency. Manage day to day business operations to ensure daily tasks are performed smoothly. Build analytics and reports to identify business improvements, understand driver partner & passenger preference and implement systems to meet these requirements. Identify opportunities for YOGO to be better and discuss with management to implement the changes the industry requires. Ensure operations departments performance meets the best standards and efficiency.
-
-
-
YoGo
-
Sri Lanka
-
Transportation/Trucking/Railroad
-
1 - 100 Employee
-
Customer Service Consultant
-
Jan 2020 - Sep 2020
-
-
-
YoGo
-
Sri Lanka
-
Transportation/Trucking/Railroad
-
1 - 100 Employee
-
Call Center Manager
-
Nov 2018 - Oct 2019
-
-
-
Services.lk
-
Colombo, Western, Sri Lanka
-
Call Center Manager
-
Jul 2017 - Jul 2018
-
-
-
Wireless Shop LLC
-
Colombo
-
Assistant Manager Operations
-
Jul 2014 - Jun 2017
Wireless Shop LLC is a Master Agent for more than 10 Carriers and 10 TELCO Products in the USA. Our establishment is directly associated with Wireless Shop LLC and we provide back end support in various aspects to the Business. I was involved in the Managing the team who was responsible for the growth of the Carriers and products, My main responsibility was to liaise with the US and SL Management to run a smooth operation. Also I involved in generating reports & MI for a clear understanding of the brand performance and to identify methods on increasing the sales revenue. My team consisted of two supervisors, two team leaders and 10 product specialists. Apart from my main responsibility I also supported the Operations Manager in handling a team of 15 Marketing Executives who are constantly in touch with the client base in the USA. Show less
-
-
-
M D Gunasena & Co (Pvt) Ltd
-
No 4 Kandy Road, Kiribathgoda
-
Branch Manager
-
Mar 2011 - Jun 2014
My responsibility at M D Gunasena & Co (Pvt) Ltd was to over look the total operations of the Branch Based in Kiribathgoda. This job requires Marketing skills, leadership skills, Merchandising Skills and a some skills related to accounting. I have being very successful during my period of work at M D Gunasena as I have managed to full fill the company requirements and mainly satisfy most of the customers requirements. When I was working at Borella my branch has being named one of the most successful branches and the most effective branch when it comes to customer service. I have also being involved in Training new Recruits (Managers and Customer service Staff) on Branch Procedure, Customer Service and Selling Techniques. Show less
-
-
-
-
Manager - Merchant Services
-
Jul 2010 - Mar 2011
Acquiring top merchants in Sri Lanka for The Loyalty Card scheme.
-
-
Divisional Manager
-
Apr 2010 - Jul 2010
Promoting the privilege card concept for Corporate sector
-
-
-
-
Team Leader
-
Jul 2008 - Aug 2009
Training MI Planing Training MI Planing
-
-
-
-
Customer Service Executive
-
Jul 2006 - Jul 2008
Dealing with complex customer complaints by liaising with UK HSBC staff and Customers Dealing with complex customer complaints by liaising with UK HSBC staff and Customers
-
-
-
-
Marketing Associate
-
Nov 2004 - Jul 2006
Inbound and outbound Telemarketing. Inbound and outbound Telemarketing.
-
-
Education
-
2022 - 2023
University of West London
Masters in Business Administration, Business Administration and Management, General -
2000 - 2002
St. Benedict's College, Colombo 13, Sri Lanka
G.C.E. A/L, Mathematics -
1988 - 1999
St. John Boscos College, Hatton.
G.C.E. O/L, Primary studies
Community
