Experience

Constellation Mortgage Solutions

• United States
• Banking
• 1 - 100 Employee

• Director of Program Management, Audit & Security

  • Jun 2023 - Present

• Director of Program Management

  • Sep 2020 - Present

  United States

• Senior Engineering Program Manager

  • Feb 2017 - Sep 2020

  Southfield, Michigan Ownership of product releases across 3 internally developed loan origination platforms supported by 8 Scrum Teams and 3 Scrum Masters. Defining & tracking the release plan, producing program reports conducting periodic reviews with the senior leadership team (Directors and General Manager). Drive prioritization of work with Product and Engineering leads and resolve conflicts. Responsible for re-engineering of development processes directly impacting the OKR (Objective and… Show more Ownership of product releases across 3 internally developed loan origination platforms supported by 8 Scrum Teams and 3 Scrum Masters. Defining & tracking the release plan, producing program reports conducting periodic reviews with the senior leadership team (Directors and General Manager). Drive prioritization of work with Product and Engineering leads and resolve conflicts. Responsible for re-engineering of development processes directly impacting the OKR (Objective and Key Results) goals of the business unit. Engineering point of contact for all Internal/External Audits. Ownership of all SOP’s (Standard Operating Procedures) tied to the Engineering and Product departments. Streamlined the release process and published the release calendar at beginning of the year providing visibility to internal stakeholders and customers thus eliminating surprises and frustrations for all the parties. Defined and implemented a new SDLC with necessary checks, sign-offs and handoffs at each stage of the process resulting in Zero slippage on customer commitments. Defined metrics like pre & post - defect density, estimation variance to evaluate the success of process changes and their impact to the quality of product releases. Defect density reduced in range of 20%-30% and estimation variance reduced by over 30% consistently from one major release to other. Stood up a separate Application Support Scrum team and defined escalation process to streamline intake process coordinating with other departments within the organization. Successfully delivered migration project to phase out older version of core loan origination system and brought all customers to the latest version saving the effort required for dual maintenance and testing.



Infosys

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Consultant

  • Jul 2015 - Feb 2017

  Bangalore/ Cary, NC Responsible for a new product development initiative for one of the largest Life Insurer in US supported by an ecosystem comprising of multiple external IT systems. These systems performed specific functions ranging from campaign management, lead generation, application intake, underwriting, new business, policy administration, claims management and data analytics. Managing risks and dependencies across multiple Vendors ensuring adherence to the overall program timelines and milestones.… Show more Responsible for a new product development initiative for one of the largest Life Insurer in US supported by an ecosystem comprising of multiple external IT systems. These systems performed specific functions ranging from campaign management, lead generation, application intake, underwriting, new business, policy administration, claims management and data analytics. Managing risks and dependencies across multiple Vendors ensuring adherence to the overall program timelines and milestones. Developed efficient Issue resolution and conflict management mechanisms in the multi-vendor environment imperative to the success of the program. Collating project level reports from Vendors and publishing program level reports to senior management on a weekly basis. Introduced a detailed program level dashboard providing a crisp summary of work done across the various project work streams and vendors by utilizing the OMM (One Minute Manager) framework. Spearheaded a RFE response wining business worth ~10 M from a European Life Insurer defining the solution, transformation roadmap and pricing. The transformation roadmap included an End to End project plan highlighting the risks and challenges with mitigation strategy which was well received and appreciated by Client. Show less



Altisource Technology

• Real Estate
• 200 - 300 Employee

• Engineering Program Manager

  • Aug 2013 - Jul 2015

  Bangalore Ownership of development of a Next-Gen Document Solution suite of products (Capture, Vault and Correspondence) supported by 6 Scrum teams and 2 Scrum Masters. Development and Implementation of agile based SDLC for product development organization creating necessary standards, tools and best practices. Leading multi-discipline Scrum teams managing delivery of projects sprint on sprint. Organize and facilitate Requirement/Design workshop, daily stand-up meetings, reviews… Show more Ownership of development of a Next-Gen Document Solution suite of products (Capture, Vault and Correspondence) supported by 6 Scrum teams and 2 Scrum Masters. Development and Implementation of agile based SDLC for product development organization creating necessary standards, tools and best practices. Leading multi-discipline Scrum teams managing delivery of projects sprint on sprint. Organize and facilitate Requirement/Design workshop, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings. Publishing weekly engineering status reports and maintain automated quality dashboards. Tracking and communication of program/project progress to various stakeholders. Defined the program governance model for a yearlong initiative consisting of 20 work-streams containing close to 40 projects across the legacy document solution suite of products for a key Client. Defined and standardized the setup in project management tool (JIRA) for automated reporting and tracking of the projects providing transparency to senior leadership team. Conceptualized and formalized Core Group – SCRUM of SCRUMS focused on program management, bringing key stakeholders on a common platform to discuss risks, dependencies, status, resourcing needs from their respective areas. Defined an Agile maturity process model to be used across the organization to assess the adoption and success of new product development methodology. Defined a collaboration model to be used by Onshore/Offshore teams which resulted in efficient communication and reduced turn-around time for queries and clarifications. Show less



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Scrum Master and Lead Business Analyst

  • Jul 2008 - Aug 2013

  Chennai & Bangalore, India / Hartford, CT Played a key role in successful completion of multi-year e-commerce initiative for one of the largest P&C Insurer in US starting as a Lead Business Analyst and transitioning to a Scrum Master. As a Scrum Master, responsible for end to end delivery spanning multiple releases and interfacing with Client to report project progress and highlight issue/risks periodically. Instrumental in reducing the time taken in sprint planning by 25% through process improvement to avoid manual… Show more Played a key role in successful completion of multi-year e-commerce initiative for one of the largest P&C Insurer in US starting as a Lead Business Analyst and transitioning to a Scrum Master. As a Scrum Master, responsible for end to end delivery spanning multiple releases and interfacing with Client to report project progress and highlight issue/risks periodically. Instrumental in reducing the time taken in sprint planning by 25% through process improvement to avoid manual effort and dual entry of tasks. Introduced the concept of intermediate acceptance demos within a Sprint which resulted in bringing down the sprint deferred defect rate significantly. Conceptualized and implemented process of pre - UAT checkpoints at end of each Sprint which reduced the defect leakage rate to UAT phase by 15 %. As Lead Business Analysts, responsible for complete requirements management of the project and support implementation team with requirement clarifications, change control identification and other day to day activities. Ownership and prioritization of Demand Management List for ongoing enhancements catering to wish list of Business users. Conceived the idea for introduction of web analytics and conducting end user surveys for feedback. This helped significantly in product backlog prioritization and refinement. Introduced the concept of one-desk defect triaging which reduced the defect rejection rate to Zero. Reduced the average time taken for query resolution to half by introducing SLA’s based on complexity and getting the client BA teams buy in to adhere to the same. As a domain consultant in P&C Insurance space for CBCI (Cognizant Business Consulting, Insurance) group delivered multiple projects. Primary responsibilities included documenting requirements in form of Use-Cases/User Stories, Conducting requirement sessions/workshops with Business Users and supporting the implementation teams on a daily basis for requirement clarifications. Show less



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Software Engineer

  • Jun 2004 - Jun 2006

  Software Development in Telcom Domain.Developed applications for Symbian OS for Mobiles.