Ava Bertino
Server at The Colonnade Hotel- Claim this Profile
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Bio
Experience
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The Colonnade Hotel
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United States
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Hospitality
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1 - 100 Employee
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Server
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May 2022 - Present
As a Server at the Colonnade Hotel's Rooftop Pool and restaurant Lucie, I instructed guests on menu recommendations, took food and beverage orders, and answered any questions that arose about the area, menu, or establishment. I worked to uphold the reputation of the premier establishment by building client relations with new and returning customers. Along with my main duties, I assisted my co-workers during rush periods by bussing extra tables and providing assistance when needed. As a Server at the Colonnade Hotel's Rooftop Pool and restaurant Lucie, I instructed guests on menu recommendations, took food and beverage orders, and answered any questions that arose about the area, menu, or establishment. I worked to uphold the reputation of the premier establishment by building client relations with new and returning customers. Along with my main duties, I assisted my co-workers during rush periods by bussing extra tables and providing assistance when needed.
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Berthiaume Center for Entrepreneurship
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Amherst, Massachusetts, United States
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External Relations and Social Media Student Assistant
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Apr 2021 - May 2023
As the External Relations/Social Media Student Assistant at the Berthiaume Center for Entrepreneruship, I arranged, created, designed, and executed daily and weekly social media schedules and content. I communicated with all levels of management and other student assistants in the organization to improve efficiency in advertising events and in social media strategy. On the days of our pitch competitions and award ceremonies, I assisted with event planning, day of event tasks, and event photography. I also worked to host informational and advertised media through broadcasting and camera work for the Berthiaume Center. This media is displayed on our social media platforms. Show less
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The Colonnade Hotel
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United States
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Hospitality
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1 - 100 Employee
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Hostess
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May 2021 - Aug 2021
During the Summer of 2021, I worked as a Hostess at the Rooftop Pool at the Colonnade Hotel. I managed all reservations and payment processes of guests. I also worked with higher management to problem-solve as needed. In my position, at the meeting point between the guest and the establishment, I used communication and service skills to attend to the needs of coworkers and guests in a timely manner. In addition to my regular duties, I assisted with food and beverage set-up, special events, and side work, such as stocking and cleaning. Show less
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Cafe Rossetti’s
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Winthrop, Massachusetts, United States
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Counter Attendant
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Sep 2018 - Aug 2019
As the counter attendant at Rossetti's Cafe, I took, executed, and assembled all takeout orders. I also acted as a liaison between the customer and chef/owner, managing phone calls and in-person visits. I managed a cash register and expenses of to-go orders as well as the upkeep and replenishing of materials in the kitchen area. As the counter attendant at Rossetti's Cafe, I took, executed, and assembled all takeout orders. I also acted as a liaison between the customer and chef/owner, managing phone calls and in-person visits. I managed a cash register and expenses of to-go orders as well as the upkeep and replenishing of materials in the kitchen area.
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Winthrop Parks and Recreation
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Winthrop, Massachusetts, United States
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Summer Camp Counselor
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Jun 2018 - Aug 2018
As a summer camp counselor at Winthrop Parks and Recreation, my main duty was to supervise and engage in social and educational activities with children aged 6-13. During my time here, I acted as a mentor and taught life skills to the youth of Winthrop. I participated in field trips and other events during my time to further engage with my group. As a summer camp counselor at Winthrop Parks and Recreation, my main duty was to supervise and engage in social and educational activities with children aged 6-13. During my time here, I acted as a mentor and taught life skills to the youth of Winthrop. I participated in field trips and other events during my time to further engage with my group.
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Education
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University of Massachusetts Amherst
Bachelor's degree, Communication and Media Studies -
Winthrop High School
High School Diploma