John Halliwell

Head of Operations at Noble Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Manchester, England, United Kingdom, UK

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5.0

/5.0
/ Based on 2 ratings
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Jim Texter

I've worked with John for 14 years between Noble Systems and Amcat. Noble Systems acquired Amcat in November 2007. John started with IT and Support. Worked his way to Director of Support and then on to Director of Support and Implementation for our EMEA operation. After the Noble acquisition he worked his way to Director of Operations for EMEA. Prior to John we tried a few people as head of Support and Implementation for Amcat. None of them proved to be able to move the organization to the high level of customer satisfaction we desired. When John was put in charge of Support and Implementation an immediate change in morale and capabilities of our staff was noticed. Which further resulted in improved Customer satisfaction. John continued to grow the Support and Implementation departments professionalism resulting in Noble/Amcat becoming the leading provider of Call Centre software in the UK. As part of the Noble acquisition John was promoted to Director of Operations in our EMEA organization. In this position he has continued to grow not only his own skills but the skills of the organization. This is in no small way due to John's Commercial knowledge. His ability to evaluate and improve business processes, both for Noble and our Customers, has been indispensable. John has the rare capability to ferret out the underlying business requirements of our Customers and implement our services to match those requirements. I highly recommend John Halliwell. He is a strong asset to the organization.

Derek Foreman

John is a talented leader with a high level of attention to detail. In my time working with John he never missed a deliverable and was always focused on getting the job done. John is a versatile team member and consummate professional. His leadership skills combined with his technical acumen would make him a valuable addition to any organization.

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Experience

    • United States
    • Telecommunications
    • 100 - 200 Employee
    • Head of Operations
      • 2006 - Present

      - Reports to General Manager EMEA, with dotted line report to VP and C-level colleagues in US HQ. Member of the Senior Management Team, leads 4 direct reports and a wider team of 22 – comprising service desk engineers, project managers and a small development teams. - Sets department strategy, aligning priorities and resources to corporate objectives. - Oversees production and ongoing service support for 250 client solutions (cloud and premise based). Personally manages critical accounts, oversees timely resolution of escalated issues. - Directs Service Delivery including solution architecture, customisation, implementation and user training. - Manages 3rd parties including outsourced data centres which host client platforms. - Maintains strong client relationships across diverse client list. - Provides technical account management to key clients. Show less

    • Software Development
    • 1 - 100 Employee
    • Implementation Services Manager
      • May 2002 - 2006

      - Reporting to the Client Services Director, provided operational and staff management of the Implementation Services team which comprised 8 staff delivering project management, systems installation, product training, systems integration and bespoke development services. - Rolled out contact centre solutions based on a Microsoft Windows and SQL server platform - Reporting to the Client Services Director, provided operational and staff management of the Implementation Services team which comprised 8 staff delivering project management, systems installation, product training, systems integration and bespoke development services. - Rolled out contact centre solutions based on a Microsoft Windows and SQL server platform

    • it engineer
      • 2001 - 2002

Education

  • The University of Birmingham
    Bachelor of Science (B.Sc.), Biological Sciences
    1992 - 1996

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