Experience

SucceedSmart

• United States
• Human Resources Services
• 1 - 100 Employee

• Member of the Board of Advisors

  • May 2021 - Present

  SucceedSmart connects corporations with the world’s best executive talent, by cultivating connections between today’s leaders and Fortune 1000 companies & fast-paced startups looking for future-ready talent.



Udemy

• United States
• E-Learning Providers
• 700 & Above Employee

• Senior Vice President, Product

  • Dec 2019 - Aug 2023

  San Francisco Directed team of 80 in PM, design, and user & market research for leading global EdTech marketplace (74k instructors driving professional upskilling for 57M learners, 15k organizations), leading to 2021 IPO. - Led cross-company efforts to craft, roll out & deliver on multi-year global company & product strategy. - Transformed product team focus beyond e-commerce to deliver impact for learners, instructors, & orgs. - Expanded product portfolio past OnDemand courses with personalized… Show more Directed team of 80 in PM, design, and user & market research for leading global EdTech marketplace (74k instructors driving professional upskilling for 57M learners, 15k organizations), leading to 2021 IPO. - Led cross-company efforts to craft, roll out & deliver on multi-year global company & product strategy. - Transformed product team focus beyond e-commerce to deliver impact for learners, instructors, & orgs. - Expanded product portfolio past OnDemand courses with personalized, immersive & cohort learning. - Grew B2B suite with analytics, integrations & enterprise-grade platform; 6x revenue growth in ’19-22. - Highly visible role in path to October 2021 IPO, including roadshow presentation & analyst deep dives. Show less



Signifyd

• United States
• Software Development
• 400 - 500 Employee

• Senior Vice President, Product

  • Jan 2019 - Dec 2019

  San Jose Leading product & design for fintech startup providing guaranteed fraud protection to e-commerce retailers, based on machine learning/AI. Crafted 3-year product strategy for board of directors. Staffed up team of 15 (from 6) in San Jose & Belfast. Established quarterly OKR & field communications processes.



Spencer Stuart

• United States
• Business Consulting and Services
• 700 & Above Employee

• Technology Advisory Board

  • 2017 - 2018

  Selected to participate in a group of experienced internet professionals helping Spencer Stuart plan their technology direction across executive search and capability assessment.



OpenTable

• United States
• Hospitality
• 700 & Above Employee

• Senior Vice President, Product

  • 2017 - 2018

  San Francisco Promoted to lead combined OpenTable consumer + restaurant product & design team of 70. Oversaw key product launches (e.g., new diner app home screen, online waitlist, POS system integrations). Lowered GuestCenter unit churn by 20% and revenue churn by 40% while seating 25M+ diners per month.

• Senior Vice President, Restaurant Product Management

  • 2016 - 2017

  San Francisco Bay Area Hired to guide product & design team of 20 to establish GuestCenter, OpenTable’s SaaS restaurant offering, as the de facto standard in table management, displacing OpenTable’s own client/server product. Grew it 3x to a world-leading 22k customers, through industrial-grade operational tools, productizing data into insights, providing personalized hospitality and expanding into the casual segment.



LinkedIn

• United States
• Software Development
• 700 & Above Employee

• Product Lead for LinkedIn Recruiter

  • 2009 - 2016

  Sunnyvale, CA Held director level roles as product lead for Recruiter, a standalone version of LinkedIn optimized for recruiting. Took it from v1.0 product to the industry standard for talent sourcing. Recruiter became LinkedIn’s flagship monetization product, and the largest contributor to the $2.2B+ Talent Solutions business (43k clients, 94 of Fortune 100). Awarded 2 patents. • Leveraged data science to power recommendations based on profile, network & job postings. • Expanded market by launching… Show more Held director level roles as product lead for Recruiter, a standalone version of LinkedIn optimized for recruiting. Took it from v1.0 product to the industry standard for talent sourcing. Recruiter became LinkedIn’s flagship monetization product, and the largest contributor to the $2.2B+ Talent Solutions business (43k clients, 94 of Fortune 100). Awarded 2 patents. • Leveraged data science to power recommendations based on profile, network & job postings. • Expanded market by launching product variants for exec search/staffing (Recruiter Professional Services), specific regions (Recruiter India) and sporadic hiring needs (Recruiter Online). • Highly customer focused – launched 100+ enhancements, leading to consistent 50+ Recruiter NPS. Show less



Bain & Company

• United States
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • 2007 - 2009

  Palo Alto, CA Developed action plans for Fortune 100 tech client on product direction, marketing effectiveness, and M&A. Engaged closely with senior client managers, and directing analysis and implementation through 3-6 member internal and client teams.



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Contact Center Applications

  • 2006 - 2007

  Led product management team of 8 managers in developing strategy and functional design for next generation, multi-channel contact center products. • Set product direction and functional design for first-generation Oracle Fusion contact center. • Designed dashboard and embedded business analytics for Oracle Fusion and Siebel product lines. • Led team driving Siebel Call Center 8.0 release including new task-based UI functionality • Managed Siebel 8.0 CRM beta release and customer… Show more Led product management team of 8 managers in developing strategy and functional design for next generation, multi-channel contact center products. • Set product direction and functional design for first-generation Oracle Fusion contact center. • Designed dashboard and embedded business analytics for Oracle Fusion and Siebel product lines. • Led team driving Siebel Call Center 8.0 release including new task-based UI functionality • Managed Siebel 8.0 CRM beta release and customer satisfaction program for over 65 customers.

• Principal Product Manager, Siebel Call Center and Service Products (CRM)

  • 2004 - 2006

  Led product design and marketing activities for Siebel’s market-leading ($100M+ license revenues per year, consistently in Gartner “leader” quadrant) multi-channel Contact Center application suite. • Helped customers transform their call center and service businesses, by advising on CRM technology direction and business processes, working on complex deployments and resolving production issues. • Specified product line roadmap and release themes with customer input, negotiated feature… Show more Led product design and marketing activities for Siebel’s market-leading ($100M+ license revenues per year, consistently in Gartner “leader” quadrant) multi-channel Contact Center application suite. • Helped customers transform their call center and service businesses, by advising on CRM technology direction and business processes, working on complex deployments and resolving production issues. • Specified product line roadmap and release themes with customer input, negotiated feature priorities, wrote marketing requirements documents (MRDs), and managed release process through 5 launches.. • Built go-to-market presentations and demonstrations, set pricing/packaging, created marketing and competitive collateral and sales tools, and engaged with industry analysts on product positioning. • Drove lead generation through industry conferences and direct mail. Built product competency among field and support teams. Supported sales team on deals.

• Principal Product Manager, Siebel Employee Relationship Management (ERM).

  • 2001 - 2004

  Contributed to building Employee Relationship Management product line to 300 customers, $20M license revenue, gaining recognition as Siebel’s fastest growing product line and named Product Line of the Year. • Created successful IT and HR Service product suite and customer base for Siebel. o Delivered ITIL Service Desk applications (IT HelpDesk, Problem/Change/Asset Management), working closely with account executives to sell to and support key customers. o Developed new HR service… Show more Contributed to building Employee Relationship Management product line to 300 customers, $20M license revenue, gaining recognition as Siebel’s fastest growing product line and named Product Line of the Year. • Created successful IT and HR Service product suite and customer base for Siebel. o Delivered ITIL Service Desk applications (IT HelpDesk, Problem/Change/Asset Management), working closely with account executives to sell to and support key customers. o Developed new HR service products (HR HelpDesk, Employee Self-Service) driving over $8M in revenue; involved in deployment at five customers. Awarded 1 patent, 2 pending. o Worked closely with Siebel IT teams to deploy internally, resulting in $500k savings.

• Senior Manager, Alliances

  • 2000 - 2001

  Drove new business development and ran alliance operations. Selected for Siebel Leadership Program. • Recruited Financial Services alliance partners and delivered joint product integrations, demonstrations and go-to-market plans, leading to $600K in incremental MDF funds over target. • Managed alliance operations team serving 800+ consulting and software alliance partners. • Designed and conducted survey of all alliance partners, leading to improved partner engagement, and higher key… Show more Drove new business development and ran alliance operations. Selected for Siebel Leadership Program. • Recruited Financial Services alliance partners and delivered joint product integrations, demonstrations and go-to-market plans, leading to $600K in incremental MDF funds over target. • Managed alliance operations team serving 800+ consulting and software alliance partners. • Designed and conducted survey of all alliance partners, leading to improved partner engagement, and higher key partner retention and satisfaction. Survey was referenced in McKinsey Quarterly Review. • Streamlined partner software ordering process resulting in time and cost savings of over 30%.



Lehman Brothers

• Capital Markets
• 700 & Above Employee

• Summer Associate, Investment Banking - Global Equity Capital Markets

  • Jun 1999 - Aug 1999

  Advised technology and media/telecommunications clients on IPO and Follow-On Equity Offerings. Performed market sector analysis, assessed comparable company valuation and performance, and worked with Research Analysts and Sales & Trading.



Bain & Company

• United States
• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • 1995 - 1998

  San Francisco Office Consultant Advised mission-critical computing client on strategy and M&A positioning, directing 1-3 analysts. • Crafted professional services strategy (tripling attachment rate to hardware) and telecom channel strategy for divisional GM and CFO. • Articulated strategic and financial case for acquisition by larger player, leading to 50% premium. Senior Associate Consultant. Delivered strategic insight to client companies, by distilling key… Show more San Francisco Office Consultant Advised mission-critical computing client on strategy and M&A positioning, directing 1-3 analysts. • Crafted professional services strategy (tripling attachment rate to hardware) and telecom channel strategy for divisional GM and CFO. • Articulated strategic and financial case for acquisition by larger player, leading to 50% premium. Senior Associate Consultant. Delivered strategic insight to client companies, by distilling key takeaways from complex data. Developed financial models, market/competitive analyses and operating plans. • Created India market entry strategy for satellite communications client. Led consumer research project testing market interest and pricing sensitivity; assessed local content acquisition costs. • Refocused PC co on SMBs using end-user surveys and competitive analysis; built demand gen plan. • Drove $20M in incremental profits at computer notebook co through better procurement and pricing. Show less



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Manufacturing Researcher

  • 1994 - 1994