Experience

Lev Haolam

• Israel
• Civic and Social Organizations
• 1 - 100 Employee

• Customer Relations Specialist

  • Sep 2022 - Present



Yandex

• Russian Federation
• Technology, Information and Internet
• 700 & Above Employee

• Corporate Account Specialist ( Israel Project)

  • May 2022 - Oct 2022

  The new project is focused on the Israeli Market. Fully participated in the development and implementation of processes and tools to improve the quality of customer service. The new project is focused on the Israeli Market. Fully participated in the development and implementation of processes and tools to improve the quality of customer service.



BGIS

• Canada
• Facilities Services
• 700 & Above Employee

• Project Coordinator

  • Jun 2021 - Nov 2021

• Financial Shared Services Representative

  • Feb 2020 - May 2021



TK Financing Corp

• Toronto, Canada Area

• Administrative Assistant Office Manager

  • Nov 2018 - May 2019

  Assisted with the relocation of existing business operations. Helped the company to integrate into a new environment and adopt new procedures by utilizing strong work ethics skills and analytical thinking. Closely collaborated with new partners about proper business functions. Distributed employees with schedules and directions. Provided general support with training in regards to new policies and management. Initiated extensive customer support by advising clients about relocation and changes in the company’s operation. Insured that each client and staff got proper attention and support. Verified completeness and accuracy of data and documentation for invoice data entry in order to facilitate month-end closings. Utilized Excel, prepare a monthly list of all transactions to submit to the owner for review. Managed administrative responsibilities by filing, receiving and sending emails, phone communications, scheduling meetings, and other important day-to-day activities. On a continuous basis built and maintained business relationships with clients by providing prompt and accurate service to promote customer loyalty. Show less



CASHMANIA Inc

• Toronto, Canada Area

• Branch Service Manager

  • Sep 2016 - Oct 2018

  Assisted with new business development and expansion. Initiated the opening of all new locations. Built and maintained relationships with new and existing clients. Provided new staff with training and business tools. Developed work schedules. Oversaw operation in two different locations. Reported directly to existing partners. Served as the first point of contact with customers, suppliers, investment partners, and public officials. Provided administrative support: filing, emails, external/internal phone calls, and calendar. Maintained strict confidentiality on all information related to business, customers, employees and its operations. Show less



John Barrack Employment and Labour Law

• Canada
• Law Practice
• 1 - 100 Employee

• Junior Administrator Assistant to Mr. John Barrack (lawyer)

  • Jan 2016 - Sep 2017

  Provide ongoing secretarial and clerical support by applying attention to details and analytical skills. Help in leading a project by carefully managing filing systems for vendors, customers, and service providers. Assist in expense reimbursement by utilizing time management skills when accurately recording transactions into Quick Books. Provide ongoing secretarial and clerical support by applying attention to details and analytical skills. Help in leading a project by carefully managing filing systems for vendors, customers, and service providers. Assist in expense reimbursement by utilizing time management skills when accurately recording transactions into Quick Books.



Glass Tech Media Inc

• Toronto, Canada Area

• Lead Customer Service Representative

  • Sep 2008 - Aug 2013

  Promoted to the lead teller due to excellent ability to build customer relations, handle complex transactions and accurately manipulate numbers. Achieved high customer turnout by providing fast and efficient service when exchanging various currencies; cashing checks, issuing money orders, drafts, sending and receiving money. Developed a frequent list of buyers and sellers by applying analytical and interpersonal skills that resulted in higher sales. Connected management with prospective clients, or partners by utilizing my interpersonal communication skills whether in person, by email, or over the phone. Maintained customer confidence and protected office operations by keeping the information confidential. Show less



Israel Defense Forces

• Israel
• Armed Forces
• 700 & Above Employee

• Police Officer - Mandatory Service

  • 2003 - 2005

  • Increased crime detection by applying judgment, intuitive and additional language skills while working in the investigations department • Protected local people and their property; helped reduce and solve crimes by utilizing confidence, responsible attitude, and professional training • Inspired public confidence with an ability to remain calm in challenging situations • Assisted in maintaining peace and public order at demonstrations, marches, and protests by being able to react quickly and take positive action Show less