Experience

Mississippi Department of Child Protection Services

• United States
• Government Administration
• 200 - 300 Employee

• • Aug 2020 - Present

• • Apr 2017 - Aug 2020

  •Responsible primarily for managing and exercising full authority necessary in administering the operations within the Eligibility Unit.•Plans, directs, and coordinates the activities of the Eligibility Unit through the staff consisting of Program Specialists and Program Managers.•Interprets, formulates, recommends, and/or implements policies, rules, and regulations as necessary in accordance with state and federal regulations.•Assists and develops accounting and budgeting spreadsheets to be given to the appropriate agencies for reimbursement purposes.•Gives administrative leadership to all phases of program within the unit.•Maintains effective public relations with other state agencies, including interpretation and advocacy of agency policy.•Recommends appointment/termination of personnel as needed. Show less

• • Sep 2015 - Mar 2017

  •Responsible primarily for data analysis and reporting to management case review data from the Evaluation & Monitoring Unit, Safety Review Unit and Foster Care Review.•Performs block reading of cases by category or by statistical sampling to ensure adherence to policy in carrying out work and in providing assistance to clients.•Provides data trends and analysis to assist DFCS management in making decisions to further improve performance measures thereby having a positive effect on outcomes for children and families.•Participates in statewide roundtable discussions to discuss permanency solutions for children currently in foster care.•Supervise staff in assigned units as requested. Show less

• • Dec 2012 - Sep 2015

  •Coordinated & monitored daily program activities and special projects under DHS programs •Reviewed federal and state laws and regulations relative to the program of assignment to determine Agency compliance; monitors the procedures used by staff in administering Department programs •Determined compliance of clients with program rules and regulations through review of applications, reports from field staff, and personal observation •Provided technical support to field staff & state office departments concerning program policies and procedures •Used computer application/systems to enter program/project data and to create files •Participated in statewide roundtable discussions to discuss permanency solutions for children currently in foster care •Performed other duties as required or assigned Show less



Mississippi Department of Human Services

• United States
• Government Administration
• 500 - 600 Employee

• Eligibility Worker II

  • Dec 2008 - Dec 2012

  •Conducted interviews with applicants and recipients for all economic assistance programs to determine initial & on-going eligibility •Organized a monthly work plan •Entered & retrieved pertinent data in the computer system for use in the timely & accurate completion of accurate applications, recertification, & all required special reviews •Possessed knowledge of relevant state & federal welfare laws, regulations, programs, & agency policies •Maintained caseload & agency manuals utilizing case action controls including computer printouts, office schedules, work plans, ticklers, alerts, expedited lists, etc. •Served as lead person over a unit of caseworkers in the absence of immediate supervisors •Served as facilitator in various staff meetings •Provided in-house training regarding policy and procedures for new employees as well as refresher training for tenure employees •Reviewed, assisted and advised co-workers on presentations prior to them being presented in staff meetings. •Participated in Corrective Action Team weekly meetings to brainstorm ways to help minimize case error rates and perform 3rd party review •Reviewed and authorized co-worker’s cases for SNAP/TANF benefits, ensuring proper documentation and correct benefit level Show less



The Clarion-Ledger

• Newspaper Publishing
• 1 - 100 Employee

• Classifieds Advertising Sales Assistant

  • Sep 2007 - Dec 2008

  •Compiled and organized materials needed to create marketing pieces •Communicated with vendors and reserve ad space as needed •Trained new sales assistants on working with the proprietary ad reservation system •Interacted with internal staff members on the creative team to make sure that materials are completed approved by the Ad Creation & Production Team and submitted to the publications on time •Compiled and organized materials needed to create marketing pieces •Communicated with vendors and reserve ad space as needed •Trained new sales assistants on working with the proprietary ad reservation system •Interacted with internal staff members on the creative team to make sure that materials are completed approved by the Ad Creation & Production Team and submitted to the publications on time



City of Hattiesburg

• Government Administration
• 1 - 100 Employee

• Office/Clerical Assistant

  • Jun 2007 - Aug 2007

  Performed general administrative duties such as, typing, filing, copying, faxing, mailings, etc. Assisted with all community project efforts. Conducted business-development research and compiled results for review by City Council leaders. Made arrangements for travel, conferences, and meetings, maintaining a calendar of such events. Participated effectively in meetings. Appropriately documented information using tools such as: letters, e-mails, reports, memoranda, etc. Performed general administrative duties such as, typing, filing, copying, faxing, mailings, etc. Assisted with all community project efforts. Conducted business-development research and compiled results for review by City Council leaders. Made arrangements for travel, conferences, and meetings, maintaining a calendar of such events. Participated effectively in meetings. Appropriately documented information using tools such as: letters, e-mails, reports, memoranda, etc.



Saks Fifth Avenue

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2004 - Oct 2006

  •Accurately resolved all customer inquiries received via email, written correspondence, phone or system queued •Made account guideline decisions on high dollar accounts based on a thorough review of account and credit history •Listened attentively, thoroughly reviewed credit accounts, took ownership, addressed customers respectfully, resolved and accurately documented all credit decisions •Consistently achieved expectations on all key performance indicators: quality assurance, compliance, productivity, schedule adherence, attendance less Show less



Super D Drug Store

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Cashier/Inventory Auditor

  • Apr 2003 - Nov 2004

  Recorded each product’s inventory count constantly so that no product is ever out of stock and customer fulfillment rates remain high. Controlled inventory accuracy of products, materials and supplies by participating in physical inventories and maintaining/documenting inventory records. Verified clerical computations against physical count of stock and helps adjust errors in computation or count, or investigates and reports reasons for discrepancies. Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Received payments by cash, check, credit cards, vouchers, or automatic debits. Developed, edited, retouched, color corrected and overlaid color on print & digital images in preparation for customers. Show less