Victor Alexandru Chivu
L2 Application Support Engineer at IBM- Claim this Profile
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English Native or bilingual proficiency
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Romanian Native or bilingual proficiency
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French Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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AWS Certified Cloud Practitioner
Pearson VUEAug, 2023- Nov, 2024 -
Dell Boomi Production Administrator
Dell Boomi Education ServicesNov, 2019- Nov, 2024 -
Dell Boomi Associate Developer
Dell Boomi Education ServicesJun, 2019- Nov, 2024 -
Cisco Network Support
BrainbenchJun, 2013- Nov, 2024 -
Cisco Router Fundamentals
BrainbenchJun, 2013- Nov, 2024 -
Java 2 Fundamentals
BrainbenchJun, 2010- Nov, 2024 -
Visual C++
BrainbechJun, 2010- Nov, 2024 -
Dell Boomi Professional Architect
Dell Boomi Education ServicesDec, 2019- Nov, 2024 -
Dell Boomi Linux Operational Administrator
Dell Boomi Education ServicesNov, 2019- Nov, 2024 -
Dell Boomi Windows Operational Administrator
Dell Boomi Education ServicesNov, 2019- Nov, 2024 -
Dell Boomi Professional Developer
Dell Boomi Education ServicesAug, 2019- Nov, 2024
Experience
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IBM
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China
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Software Development
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700 & Above Employee
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L2 Application Support Engineer
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May 2022 - Present
Part of the IBM Software Managed Services department, Primary duties include but are not limited to: •Contribute to all processes in the area of activity: Incident Management, Change Management, Problem Management, Capacity Management, Deployment and Testing • Collaborate with involved teams in the following areas: check and update operational procedures; check and update scripts developed for work optimization and automation; deployments, patches, updates or rollback procedures • Collaborate with other infrastructure engineering personnel to assess infrastructure changes and other client requests • Create and maintain documentation such as exploitation manuals, working procedures, deployment reports and other reports requested by client • Provide support in performance monitoring, reporting, problem identification, management, and resolution • Work in close cooperation with the technical management and application management functions of the organization • Ensure that the KPIs are maintained according to the existing Service Level Agreement Installation of software, patches, service packs, performance tuning on Linux servers following Change management process • Administer consolidated server applications across several different platforms and operating systems (Linux, Windows) Show less
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insightsoftware
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United States
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Software Development
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700 & Above Employee
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L2 Application Support Engineer
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May 2021 - May 2022
Part of the Level 2 Application Support team. Primary duties include investigating and troubleshooting issues with proprietary software and integrations both for on-premise and SaaS deployments, and communicating regularly with the development and infrastructure teams. Part of the Level 2 Application Support team. Primary duties include investigating and troubleshooting issues with proprietary software and integrations both for on-premise and SaaS deployments, and communicating regularly with the development and infrastructure teams.
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E.ON Software Development
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Romania
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Utilities
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100 - 200 Employee
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Service Operations Engineer
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Jul 2018 - Aug 2020
Part of the Service Operations team – tasked with ensuring the availability of services provided. Duties included but were not limited to troubleshooting cloud integrated business processes, assessment of impact for both change requests and incidents, vendor collaboration, involving development, platform and infrastructure teams as needed, and monitoring of the cloud integrated business processes using the Dell Boomi AtomSphere platform. • Dell Boomi Integrations: AtomSphere Administration, Troubleshooting (internal, Salesforce, PowerCloud, UtiliGroup, etc.) • Website flows automated testing and monitoring : Selenium • API testing : POSTMAN • Incident Management: Investigation, assessment, prioritization, life cycle, documentation- Jira, ServiceNOW • Integration Process monitoring: AtomSphere, Monitis. • Vendor collaboration. Show less
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3M
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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IT System Analyst
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Nov 2015 - May 2018
Part of the regional IT team for SEE region. Primary duties included in-house software maintenance and troubleshooting, regular database maintenance, local IT Service Desk, and managing IT inventory (Servers, licensing, workstations, mobile) *Infrastructure management. *Local DB management. *VoIP account management. *Service desk ticketing management. Part of the regional IT team for SEE region. Primary duties included in-house software maintenance and troubleshooting, regular database maintenance, local IT Service Desk, and managing IT inventory (Servers, licensing, workstations, mobile) *Infrastructure management. *Local DB management. *VoIP account management. *Service desk ticketing management.
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Crédit Agricole Bank Romania
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Romania
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Banking
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1 - 100 Employee
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IT Systems Maintenance Engineer
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Jan 2015 - Nov 2015
Part of the IT Infrastructure team. Main duties included IT Service Desk for multiple locations, data center rotation, network infrastructure monitoring, maintenance and administration, IT infrastructure inventory. *Receive, resolve or elevate all internal support tickets related to computer hardware, software and network infrastructure and usage. *Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace components when necessary. *Manage WAN infrastructure, maximise uptime. *Manage Active Directory database. *Provide users with technical support for computer problems. Show less
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HRS
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Bucharest, Romania
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IT Consultant
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Jan 2013 - Aug 2014
*IT Helpdesk *Website monitoring and troubleshooting. *Basic database administration - backup, migration [MySQL/phpMyAdmin]. *Review or update web page content or links in a timely manner, using appropriate tools [MODx]. *Configure, monitor and maintain an email server [Postfix on CentOS] and the local clients. *Manage and update domains and subdomains as required [cPanel, respective registrars]. *Collaborate with development teams to discuss, analyze, or resolve usability issues. *Provide users with technical support for computer problems. *Train people in computer system and software use [including MS Office suite, Adobe and Corel products]. *Monitor website back-end, collaborate with development team to resolve issues. Show less
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ZINFI Technologies, Inc.
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Software Development
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100 - 200 Employee
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System Administrator
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Jun 2010 - Aug 2013
*Receive, resolve or elevate support tickets related to softphone use [X-Lite or Zoiper clients, Linux Mint machines]. *Part of the team monitoring and maintaining Elastix servers [CentOS]. *Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace components when necessary. *Provide users with technical support for computer problems. *Receive, resolve or elevate support tickets related to softphone use [X-Lite or Zoiper clients, Linux Mint machines]. *Part of the team monitoring and maintaining Elastix servers [CentOS]. *Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace components when necessary. *Provide users with technical support for computer problems.
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Education
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2014 - 2016
Romanian-American University of Bucharest
Bachelor's Degree, Computer Science -
2007 - 2011
Politechnical University of Bucharest
Bachelor's degree, Electrical, Electronics and Communications Engineering
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