Experience

Bellaire Family Eye Care

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Services Manager

  • May 2019 - Present

  ▪ Direct and lead patients through a concierge office visit process from check in, insurance, optician, and billing needs for five doctors in a high-volume setting. ▪ Build and execute new patient development and patient retention plans. ▪ Provide solutions for patient conflict resolution. ▪ Schedule appointments as needed; and maintain and reconcile medical records through Crystal PM OMS for medical billing, coding, collections, and insurance. ▪ Direct and lead patients through a concierge office visit process from check in, insurance, optician, and billing needs for five doctors in a high-volume setting. ▪ Build and execute new patient development and patient retention plans. ▪ Provide solutions for patient conflict resolution. ▪ Schedule appointments as needed; and maintain and reconcile medical records through Crystal PM OMS for medical billing, coding, collections, and insurance.



Waffle House, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Area Human Resource Specialist

  • Oct 2016 - May 2019

  ▪ Responsible for the recruitment of hourly staff for 25 locations within the Houston Metro Area. ▪ Planned, conducted and executed a weekly orientation training program for hourly staff regarding job duties, company culture and company expectations. ▪ Directed all hourly staff recruitment and retention strategies along with being responsible for HR conflict resolution activities and employee relation investigations (600+ hourly employees within 22 Texas regional units). ▪ Monitored, tracked and evaluated onboarding efforts for accuracy and effectiveness. ▪ Met or exceeded operating period hiring targets of 97 % for hourly associates. ▪ Increased retention rates from 68% to 82%. ▪ Built community and university relationships for recruitment purposes. ▪ Provided coordination and event assistance to leadership for operational units.



Direct Energy Business Services

• Commercial Energy Division PJM/ ERCOT

  • Apr 2009 - Sep 2015

  ▪ Contract management for new and renewal commercial customers in response to pricing requests from Sales Managers, Operations and 3rd-party brokers. Managed the process of adding and deleting meters / ESI’s to existing customer contracts. ▪ Communicate and promote strong business relationships with assigned 3rd-party brokers to grow business. Educate 3rd-party brokers on Direct Energy Businesses products and pricing processes. ▪ Manage credit requests through Credit Analysis tools. ▪ Acquired historical usage data and credit information from 3rd-party brokers and customers necessary to support the pricing process. ▪ Resolved and communicated effectively with sales managers, brokers, and customers regarding escalated customer service issues for multiple accounts.