Sarai Gonzalez, MBA
Administrative Support Specialist at East Carolina University - College of Business- Claim this Profile
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Student Affairs in Higher Education
East Carolina UniversityJan, 2023- Oct, 2024 -
Emerging Leaders Certification
The BB&T Leadership InstituteAug, 2020- Oct, 2024
Experience
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East Carolina University - College of Business
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United States
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Higher Education
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1 - 100 Employee
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Administrative Support Specialist
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Aug 2022 - Present
• Strategize 50+ weekly service requests from faculty and staff to support operations and procurement/budget businesses developments to the Executive Director of Technology, Information, and Operations.• Organize quarterly projects alongside Executive Director, extending from the College of Business to the entire ECU community, weekly updates on day-to-day operations.• Maintain proactive knowledge of in-depth understanding and integration of a wide variety of University and College policies, procedures, information systems related to purchasing and budgeting, fixed asset inventory tracking and reporting, and information dissemination. • Procure 100% of all technology resources for the College’s multiple departments, faculty, and staff, and ensuring compliance for all such purchases. • Record and report 85% of departmental budgets to business services coordinator, reviewing monthly fiscal projections, support costs and vendor contracts and university accounts payable reconciliation to dean suite, weekly budget updates to the Executive Director.• Provide and coordinate all logistical onboarding and offboarding activities with human resources as the College’s liaison with IT, facilities, networking, and other University support units. • Regularly interact with a broad range of college stakeholders utilizing strong communication skills and a wide range of technical resources for providing support. Show less
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Student Technology Center Lab Manager
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May 2021 - Aug 2022
• Led a diverse cross functional team of 20+ lab technicians consisting of Graduate and Undergraduate student workers of various disciplines, reporting between various stakeholders• Developed a guiding fiscal year student worker budget proposal from the Student Technology Centers schedule in accords to implementation of successful cost performance management and resource utilization for the Isley Innovation Hub• Delegated +65% of service requests from the College of Business faculty and staff to lab technicians, defining high quality standards of deliverables to meet time-sensitive deadlines• Delivered training for Microsoft products and Apple Licenses alongside senior technology support staff for applicable performance assistance• Provided customer service to university students and staff in person, over phone, and email• Completed and coordinate graduate service requests such as assisting with faculty research, proctoring, and compilations of editing and review• Served as the College of Business main switchboard to 30% current students, 30% admitted and intending, 40% interested individuals and businesses• Managed technology requests for the College of Business, such duties include hardware assembly, directory set up, inventory optimization, reporting budgets and purchasing to head supervisor, troubleshooting software Show less
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Peer Mentor
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Aug 2020 - May 2021
• Served and engaged in mentoring as a team 25+ first-year business students• Planned and organized recruitment involvement events and workshops within the College of Business• Officiated weekly office hours to meet with mentees to discuss goals and outlines of objectives needed to proceed with a successful academic semester; provide analysis on mentee projection to supervisor
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East Carolina University
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United States
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Higher Education
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700 & Above Employee
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Resident Advisor - Campus Living
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Aug 2019 - Aug 2020
• Collaborated with a hall staff of 10 students to establish a united leadership team. • Directed 50+ first-year students as a live-in advisor on my assigned floor, resource, and representative of East Carolina University's Campus Living. • Created and coordinate programs that promote campus resources and community building. • Created monthly bulletin boards that promote diversity, academics, engagement and wellness to students. • Ensured supervisors were informed of activities, issues, and concerns in a timely and professional manner. Show less
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Sol Azteca Mexican Restaurant
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United States
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Restaurants
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1 - 100 Employee
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Food Server, Cashier, Hostess
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Jun 2012 - Aug 2017
• Provided exceptional customer service to 50% new customers and 50% regular customers. • Cleaned up to 400+ dishes and utensils weeknights and weekends. • Recorded 300+ transactions in the form of cash and credit weekly • Provided exceptional customer service to 50% new customers and 50% regular customers. • Cleaned up to 400+ dishes and utensils weeknights and weekends. • Recorded 300+ transactions in the form of cash and credit weekly
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Education
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2021 - 2022
East Carolina University
Master of Business Administration - MBA, Administration - Student Affairs in Higher Education -
2017 - 2021
East Carolina University
Bachelor of Business Administration - BSBA, Marketing, Supply Chain Management
Community
