Evellyn Sobreira
Front Desk Receptionist at The Harcourt Hotel- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Certified Tester Foundation Level (CTFL)
ISTQB® - International Software Testing Qualifications BoardJan, 2017- Nov, 2024
Experience
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The Harcourt Hotel
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Ireland
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Hospitality
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1 - 100 Employee
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Front Desk Receptionist
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Jul 2022 - Present
Working with the front office with the responsibility of great customer service, carrying out the necessary procedures with the arrivals and departures of the guest at the Hotel. Duties: Perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods, Register guests collect necessary information, Welcome guests upon their arrival and assign rooms, and Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, and Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments. Show less
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THE PEPPER POT CAFE LTD.
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United Kingdom
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Restaurants
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1 - 100 Employee
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Staff Assistant/Barista
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Oct 2021 - Jul 2022
Demonstrated an ability to work independently as a productive team member, establishing connections with customers and achieving good results. I apply customer service strategies and liaise with other teams to identify the requirements to be fulfilled and maintain the quality-of-service standards. Part of my duties includes closing the till and reporting the sales of the day to the management. Demonstrated an ability to work independently as a productive team member, establishing connections with customers and achieving good results. I apply customer service strategies and liaise with other teams to identify the requirements to be fulfilled and maintain the quality-of-service standards. Part of my duties includes closing the till and reporting the sales of the day to the management.
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MCR Group
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Ireland
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Staffing and Recruiting
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300 - 400 Employee
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Staff Assistant
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Nov 2019 - Jun 2021
In further expanding my networking, I provided organizational and cleaning support in different offices. I managed time and availability, working independently for long periods, without the need for supervision. However, with the arrival of the Pandemic the conditions and restrictions. I performed periodically according to the clients' needs, considering the moment of Pandemic. In further expanding my networking, I provided organizational and cleaning support in different offices. I managed time and availability, working independently for long periods, without the need for supervision. However, with the arrival of the Pandemic the conditions and restrictions. I performed periodically according to the clients' needs, considering the moment of Pandemic.
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The Merrion Hotel, Dublin
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Ireland
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Hospitality
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100 - 200 Employee
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Public Area Attendant
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Nov 2018 - Nov 2019
After enhancing my English communication skills, I joined this occupation during the night shift. I got quickly promoted to the morning shift due to my constant progress with the other employees. Working in conjunction with other sectors, I have developed my interpersonal skills and achieved the role in the Public Area, where I maintained direct contact with customers, handling complaints and providing as per the hotel's guidelines, in addition to providing information whilst organizing the facilities. Show less
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Keeggo
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Brazil
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IT Services and IT Consulting
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700 & Above Employee
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Quality Assurance Test Analyst
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Oct 2017 - Mar 2018
Remaining dedicated, I was promoted to a larger project for Pan American, identifying the different faults from logic to usability, reporting to the stakeholders while working on time, and according to the requirements to innovate and streamline the testing processes.• Analyzed business requirements and prepared test plans and test cases using pattern testing methodology reporting on the findings• Conducted case study, contributing to process improvement, and maximizing test coverage and beyond testing efficiency• Developed and maintained quality assurance standards, procedures, and policies database laying them out for different scenarios, roadmaps, and procedures for software verification and validation applying different testing techniques Show less
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QA Tester Performer
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Apr 2016 - Oct 2017
Tested and assembled information to elaborate reports, with autonomy to work on simultaneous projects in conjunction with multi-functional teams and ensure quality during the entire software development life cycle, conducting software compatibility tests with programs, hardware, operating systems, or network environments.• Verified business rules and monitored program performance to ensure efficient and smooth operations by scoring improvements, defects, errors, failures, and any information that diverged from what was requested - sent to developers or business manager• Identified, analyzed, and documented problems with program function, output, online screen, or content testing system modifications while monitoring bug resolution• Reviewed and evaluated the software and provided input on functional requirements, designs, schedules, or potential problemsAchievements: While assessing test coverage and risk profiles, I generated and implemented a checklist for improvement of workflow, organizing processes and, establishing detailed test documentation while maintaining quality and acceptance test parameters. Show less
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Junior Quality Assurance Analyst
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Apr 2015 - Apr 2016
Performed initial testing procedures for companies such as Itaú Bank and SKY, reviewed configuration files and logs, performing activities to determine the source of failure and improvement in the final quality of service provided.• Evaluated tests as a user, generating reports of errors, problems, and improvements for correction and documented in Excel spreadsheets for progress control and monitoring• Performed regression testing to ensure product remained compatible with existing features and functioned per specified requirements Show less
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Opus Viagens e Eventos
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Brazil
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Events Services
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1 - 100 Employee
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Finance Assistant
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May 2014 - Apr 2015
Ensured that all necessary records got conducted correctly, demonstrating the financial results periodically and identifying financial adversities in an agile manner, providing solutions to resolve them before the onset of more severe problems. Applying Excel tools verified the accounts payable and accounts receivable registration, evidencing around five reports of a daily cost analysis of events of significant amplitude. • Dealt with different corporations and contractors, providing administrative support during budget preparation, and performing invoice processing and follow-up with clients • Updated financial spreadsheets with daily transactions, tracking and reconciling bank statements while identifying any potential issues clients may encounter Achievement: With an attentive nature to detail, the ease with calculations, and previous experience with this field of work, I identified several errors and hidden lines in budgets and invoices, and thorough research and analysis of characteristics, I maintained organized records and the financial health of the company, ensuring the correct use of resources, and avoiding losses and damages. Show less
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Alatur JTB Viagens e Turismo S.A
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1 - 100 Employee
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Internship Trainee
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Apr 2013 - May 2014
I oversaw identifying and detailing all transactions performed at each event, ensuring accurate financial control as well as the financial health of the company. Reviewed documentation to ensure technical accuracy, compliance, and evaluation of risk, supporting rapid problem resolution and financial compliance. • Supported the development of process for efficient performance, developing quality measures to track improvement in services I oversaw identifying and detailing all transactions performed at each event, ensuring accurate financial control as well as the financial health of the company. Reviewed documentation to ensure technical accuracy, compliance, and evaluation of risk, supporting rapid problem resolution and financial compliance. • Supported the development of process for efficient performance, developing quality measures to track improvement in services
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Associacao Assindes Sermig
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Brazil
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Civic and Social Organizations
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1 - 100 Employee
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Finance Assistant
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Jul 2010 - Apr 2013
I worked alongside the financial manager and due to my ability with numbers and significant data analysis, I performed accounts payable and receivable, being responsible for the administration of the fixed fund and cash flow while feeding the Excel spreadsheet on billing. Supported the payments of employees and third parties and site maintenance. • Assisted the finance director in generating financial reports periodically, attending finance department and company-wide meetings periodically ensured information was up to security standards Show less
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Education
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2023 - 2024
Dublin Business School
Master of Science in Business Analytics, IT business analytics -
2021 - 2021
Dorset College Dublin
Bachelor's degree, International Business -
2020 - 2020
SEDA College
General English, English -
2012 - 2015
Universidade São Judas Tadeu
Bachelor's degree, Tourism and Travel Services Management
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