Experience

DKW Communications, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• HR & Corporate Support Specialist

  • Aug 2022 - Present

  -Responsible for creating, updating, and applying all HR policies and company guidelines, making sure they adhere to standards and laws initiated by authorities. -Works closely with HR personnel to ensure employee files and HR records are maintained records in the electronic database. -Leads employee engagement and satisfaction initiatives, surveying employees bi-annually to collect and analyze feedback and construct initiatives to increase morale and positive metrics. -Assists in… Show more -Responsible for creating, updating, and applying all HR policies and company guidelines, making sure they adhere to standards and laws initiated by authorities. -Works closely with HR personnel to ensure employee files and HR records are maintained records in the electronic database. -Leads employee engagement and satisfaction initiatives, surveying employees bi-annually to collect and analyze feedback and construct initiatives to increase morale and positive metrics. -Assists in writing company proposals and nominations for awards, as of July 2023, the company was awarded three Top Workplaces awards due to these efforts. -Developed and implemented creative social media content, engagement and measurement strategies. Wrote and edited content for social media channels, anticipated content gaps, provided reports on social media marketing efforts, communicated with social media followers, and proactively proposed ideas for sourcing content internally.

• Technical Writer

  • Jul 2021 - Present

  -Prepares and maintains operations documentation, user guides and manuals, policies, procedures and technical publications. -Prepares reports, responses, and briefings targeted to a wide range of audiences. -Works with stakeholders to produce quality documentation and training materials. -Research highly technical subject matters, organizes information from multiple sources, and expresses technical information in written form that is comprehensible to a wide audience of readers.



The World Bank

• United States
• International Trade and Development
• 700 & Above Employee

• Financial Advisor (Contracted)

  • Jul 2020 - Jun 2021

  -Analyzed and reviewed reports employing high degree of confidentiality to provide financial advisory services and the ability to resolve complex problems with innovative solutions. -Identified issues in a proactive manner and proposed solutions to problems, developing conclusions and recommendations, preparing reports, and presenting relevant findings. -Trusted financial advisor who serves the World Bank, IMF, IFC, and other sponsor organizations. -Analyzed and reviewed reports employing high degree of confidentiality to provide financial advisory services and the ability to resolve complex problems with innovative solutions. -Identified issues in a proactive manner and proposed solutions to problems, developing conclusions and recommendations, preparing reports, and presenting relevant findings. -Trusted financial advisor who serves the World Bank, IMF, IFC, and other sponsor organizations.



Bank-Fund Staff Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Communications Center Associate

  • Apr 2019 - Jun 2020

  Serves as a trusted financial advisor and performs account transactions while resolving account problems for members via telephone, mail, e-mail, fax and other web-based communications in a professional and confidential manner, upholding the Credit Unions engaged service philosophy. Serves as a trusted financial advisor and performs account transactions while resolving account problems for members via telephone, mail, e-mail, fax and other web-based communications in a professional and confidential manner, upholding the Credit Unions engaged service philosophy.



Magnolia Heart Nanny Services

• Columbus, Georgia Area

• Communications Specialist

  • Mar 2018 - Apr 2019

  Managed CEO’s calendar and worked directly with C-level executives. Utilizes business knowledge to provide insights into the growth of the business. While executing duties as the Lead Placement Intern, recruited individuals in the Central Georgia region, identifying qualified personnel and matching them with the right families to serve. Utilized media support tools such as Canva to draft event posters, produced social media reach reports, and familiarized myself with other marketing tools to… Show more Managed CEO’s calendar and worked directly with C-level executives. Utilizes business knowledge to provide insights into the growth of the business. While executing duties as the Lead Placement Intern, recruited individuals in the Central Georgia region, identifying qualified personnel and matching them with the right families to serve. Utilized media support tools such as Canva to draft event posters, produced social media reach reports, and familiarized myself with other marketing tools to grow the business. Show less Managed CEO’s calendar and worked directly with C-level executives. Utilizes business knowledge to provide insights into the growth of the business. While executing duties as the Lead Placement Intern, recruited individuals in the Central Georgia region, identifying qualified personnel and matching them with the right families to serve. Utilized media support tools such as Canva to draft event posters, produced social media reach reports, and familiarized myself with other marketing tools to… Show more Managed CEO’s calendar and worked directly with C-level executives. Utilizes business knowledge to provide insights into the growth of the business. While executing duties as the Lead Placement Intern, recruited individuals in the Central Georgia region, identifying qualified personnel and matching them with the right families to serve. Utilized media support tools such as Canva to draft event posters, produced social media reach reports, and familiarized myself with other marketing tools to grow the business. Show less



Chick-fil-A Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Director of Drive-Thru

  • Aug 2018 - Mar 2019

  -Identified drive-thru program strengths and deficiencies, implemented changes, corrective action, and training relative to program designs, policies, procedures and operations. -Trains and develops a growing team of 20 people toward mastering an exemplary customer service experience. Monitors all activity as it relates to the team dynamic and increasing the Drive-Thru metrics of the business. Implements new processes and evaluates results to forecast new goals for the Drive-Thru. -Identified drive-thru program strengths and deficiencies, implemented changes, corrective action, and training relative to program designs, policies, procedures and operations. -Trains and develops a growing team of 20 people toward mastering an exemplary customer service experience. Monitors all activity as it relates to the team dynamic and increasing the Drive-Thru metrics of the business. Implements new processes and evaluates results to forecast new goals for the Drive-Thru.



Girls Inc.

• Non-profit Organizations
• 500 - 600 Employee

• Program Assistant

  • May 2018 - Jul 2018

  Planned and initiated events and activities for the Teen Summer Program (including a Colleges Across Georgia tour). Was a Teen Leader for the Aflac sponsored Bold Moves Program. Supervised 13 teens, and aided them in navigating life as they prepared to embark on their journey into high school through programs on financial literacy, career planning, and self-esteem. Planned and initiated events and activities for the Teen Summer Program (including a Colleges Across Georgia tour). Was a Teen Leader for the Aflac sponsored Bold Moves Program. Supervised 13 teens, and aided them in navigating life as they prepared to embark on their journey into high school through programs on financial literacy, career planning, and self-esteem.



Wesleyan College

• United States
• Higher Education
• 200 - 300 Employee

• Public Relations Intern

  • Oct 2017 - Feb 2018

  Actively seeks exceptional faculty and students to update the Wesleyan College website, performs interviews, and represents the college at events. Writes articles for WesMag, the Wesleyan College Magazine. Actively seeks exceptional faculty and students to update the Wesleyan College website, performs interviews, and represents the college at events. Writes articles for WesMag, the Wesleyan College Magazine.



Aéropostale

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2014 - Dec 2017

  Obtained heightened proficiency in sales, marketing, customer service, and public relations by working with a team of individuals to promote brand awareness, maintain a welcoming store atmosphere, and create an exemplary shopping experience. Through exceeding expectations as a part-time Sales Associate, was granted additional responsibilities of training new seasonal hires to perform job duties. Obtained heightened proficiency in sales, marketing, customer service, and public relations by working with a team of individuals to promote brand awareness, maintain a welcoming store atmosphere, and create an exemplary shopping experience. Through exceeding expectations as a part-time Sales Associate, was granted additional responsibilities of training new seasonal hires to perform job duties.



The Miss America Opportunity

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Miss Columbus

  • Sep 2016 - Sep 2017

  Identified audiences and customized messages for local and statewide speaking engagements reaching 5-500 people. Served as the face of the organization, planned and initiated activities focused around personal platform awareness and national partner engagement; in addition, strengthening and maintaining healthy relationships with sponsor organizations and businesses. Identified audiences and customized messages for local and statewide speaking engagements reaching 5-500 people. Served as the face of the organization, planned and initiated activities focused around personal platform awareness and national partner engagement; in addition, strengthening and maintaining healthy relationships with sponsor organizations and businesses.



Girls Inc.

• Non-profit Organizations
• 500 - 600 Employee

• Marketing and Communication Intern

  • May 2017 - Aug 2017

  Curated and composed written content (quarterly news letter), and managed multiple media outlets for the organization to promote benefits of an all-girl environment. Taught classes on marketing and communication reaching 30 people. Provided on-site staffing support, managed Weebly webpage, provided basic photography and design support, sent email blast alerts using the Mailchimp platform. Curated and composed written content (quarterly news letter), and managed multiple media outlets for the organization to promote benefits of an all-girl environment. Taught classes on marketing and communication reaching 30 people. Provided on-site staffing support, managed Weebly webpage, provided basic photography and design support, sent email blast alerts using the Mailchimp platform.



Girls Inc.

• Non-profit Organizations
• 500 - 600 Employee

• Theater Assistant

  • Jun 2016 - Jul 2016

  Starting in 2013, served as the production and backstage manager in the summer theater productions located in the Teresa White Studio. This role included, organizing props, managing logistics, and presiding and directing stage crew. Starting in 2013, served as the production and backstage manager in the summer theater productions located in the Teresa White Studio. This role included, organizing props, managing logistics, and presiding and directing stage crew.



United Way of the Chattahoochee Valley

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Fund Solicitor

  • Oct 2013 - Jan 2015

  Selected to travel to the United Way partner agencies in the Chattahoochee Valley (Columbus, Georgia area) of the United Way campaign as a representative of Girls Inc. of Columbus, to use the power of my personal story to encourage people to donate toward United Way. In doing this, assisted in raising over $7,000,000. Selected to travel to the United Way partner agencies in the Chattahoochee Valley (Columbus, Georgia area) of the United Way campaign as a representative of Girls Inc. of Columbus, to use the power of my personal story to encourage people to donate toward United Way. In doing this, assisted in raising over $7,000,000.