Kelsie Cloud
Underwriting Assistant at Hiscox USA- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities
Georgia Department of Insurance & Safety FireFeb, 2022- Nov, 2024 -
Property and Casualty Insurance License
-Apr, 2014- Nov, 2024
Experience
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Hiscox USA
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United States
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Insurance
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300 - 400 Employee
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Underwriting Assistant
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Apr 2017 - Present
• Critical thinking and analysis: Thoroughly reviewed risk data and policies for accuracy, quality, and completeness with a less than 5% error rate. • Database Management: Efficiently navigated underwriting database systems including Magic, Mojo, Qs4, UAX and Microsoft office suites. • Customer Service and Relationship Management: Excelled in building and maintaining strong customer/broker relationships resulting in 98% customer satisfaction rating and increased retention. • Research and Compliance: Understanding and adhering to applicable state laws and underwriting guidelines for each policy receiving a 95% and above compliance evaluation rating. • High Performance- Efficiently processing 50+ policies a week resulting in increased profit and expanded book of business. • Policy Management- Successfully managed the end-to-end life cycle of commercial policies including reviewing and processing submissions, accurately quoting and binding policies, processing renewals and endorsements and acting as a liaison by maintaining positive relationships with brokers. Show less
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Statefarm Insurance
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United States
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Insurance
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500 - 600 Employee
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Sales Representative
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Feb 2014 - Apr 2017
• Exceptional Customer Service- Consistently achieved 90% or above in customer satisfaction ratings. Demonstrated time management, empathy and professionalism to create remarkable customer experiences. • Negotiation and Problem Solving: Resolved customer inquiries and concerns, identified customer's needs, and negotiated policy terms and premiums in order to create quality, tailored policies that were mutually satisfying for both the customer and company. • Leadership: Identified areas of improvement amongst the department and implemented process improvement strategies resulting in overall efficiency increasing by 15%. • Sales and Productivity: Utilized extensive knowledge of personal lines products to educate customers, create tailored quotes and bind policies in a high volume, fast paced, productivity-based environment. Awarded and recognized for consistently exceeding sales expectations. Creating a sales training guide to help colleagues perform more efficiently and increase sales. Show less
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Mediacom Communications
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Jun 2012 - Nov 2012
• Demonstrated professionalism while interacting with customers • Answered customer inquiries and resolved customer concerns • Assessed customer needs in order to make product recommendations • Troubleshot service issues • Received and processed customer payments • Demonstrated sales and retention skills • Demonstrated professionalism while interacting with customers • Answered customer inquiries and resolved customer concerns • Assessed customer needs in order to make product recommendations • Troubleshot service issues • Received and processed customer payments • Demonstrated sales and retention skills
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Cheddar's Scratch Kitchen
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United States
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Restaurants
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700 & Above Employee
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Server
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Nov 2011 - Jun 2012
• Created exceptional dining experience for customers • Demonstrated excellent multi tasking skills • Demonstrated cash handling skills • Transmitted orders from the customer to the kitchen staff • Protected establishment and patrons by adhering to sanitation and safety requirements • Assisted team mates with work related tasks • Created exceptional dining experience for customers • Demonstrated excellent multi tasking skills • Demonstrated cash handling skills • Transmitted orders from the customer to the kitchen staff • Protected establishment and patrons by adhering to sanitation and safety requirements • Assisted team mates with work related tasks
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Old Navy
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Jun 2011 - Aug 2011
• Built and maintained positive customer relationships • Operated cash register • Demonstrated ability to multi task • Received and organized shipment • Maintained cleanliness of store • Exceeded sales goals • Built and maintained positive customer relationships • Operated cash register • Demonstrated ability to multi task • Received and organized shipment • Maintained cleanliness of store • Exceeded sales goals
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Justice
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Jun 2009 - Aug 2010
• Built and maintained positive customer relationships • Operated cash register • Demonstrated ability to multi task • Received and organized shipment • Maintained cleanliness of store • Exceeded sales goals • Built and maintained positive customer relationships • Operated cash register • Demonstrated ability to multi task • Received and organized shipment • Maintained cleanliness of store • Exceeded sales goals
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Education
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2013 - 2016
Clayton State University
Bachelor of Business Administration (BBA), Business Administration and Management, General -
2010 - 2013
Valdosta State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
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