Intern

• Sep 2023 - Present

Administrative Assistant

• Sep 2021 - Present

Wellness Coordinator

• May 2021 - Feb 2022

Maintains up-to-date knowledge regarding the current EMR System. Schedules appointments for patients, as well as provides patient appointment cards. Processes payments for patients. Create Superbills for patients. Uploaded patient paperwork into their profile as well. Answering phone calls and emails as well. Maintains up-to-date knowledge regarding the current EMR System. Schedules appointments for patients, as well as provides patient appointment cards. Processes payments for patients. Create Superbills for patients. Uploaded patient paperwork into their profile as well. Answering phone calls and emails as well.

Assistant General Manager

• Nov 2020 - May 2021

Essential Duties and Responsibilities. Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. Assist with Staff Management and provide backup support to Club Manager as needed. Assist in scheduling and supervising staff. Member service oversight - Ensuring staff is always providing a superior customer experience. Assist in resolving or escalating employee issues or concerns. Involved in all front desk related activities including Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate all member requests, issues, and questions. Assist in overseeing cleanliness and maintenance of facility. Assist in ordering of supplies using specific budget based on club requirements. Assist in tracking statistics and reports (weekly, monthly, and annually). Backup support for any employee who is absent. Show less

Shift Leader

• Jul 2020 - Nov 2020

Essential Duties and Responsibilities. Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk related activities including Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Ability to work well individually and as part of a team. Assist management with training new hires. Clean equipment and areas of the facility. Active enforcement of all Planet Fitness Policies. Promote and sign-up new members for PE@PF. Show less

Front Desk Coordinator

• Mar 2019 - Mar 2021

Maintaining up to date knowledge of patient’s profiles, continuously updating them, and scheduling patients. Keeping a well-organized front desk area. Answering the telephone system in a timely manner. Verifying patient’s insurances and keeping up to date knowledge. Collecting cash and credit card payments. Making bank deposits weekly. Staying up to date with the EMR systems, constant use of email communication, and phone communications. Maintaining up to date knowledge of patient’s profiles, continuously updating them, and scheduling patients. Keeping a well-organized front desk area. Answering the telephone system in a timely manner. Verifying patient’s insurances and keeping up to date knowledge. Collecting cash and credit card payments. Making bank deposits weekly. Staying up to date with the EMR systems, constant use of email communication, and phone communications.

Front Desk Assistant

• May 2018 - Oct 2018

Maintains up-to-date knowledge regarding Chirotouch. Schedules appointments for patients, as well as provides patient appointment cards. Processes payments for patients, as well as, learning insurance billing and uploading insurance to patient profile. Uploaded patient paperwork into their profile as well. Maintains up-to-date knowledge regarding Chirotouch. Schedules appointments for patients, as well as provides patient appointment cards. Processes payments for patients, as well as, learning insurance billing and uploading insurance to patient profile. Uploaded patient paperwork into their profile as well.

Front End Cashier

• Feb 2018 - Oct 2018

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Customer Service Representative

• Jul 2017 - Jan 2018

Provided accurate and appropriate information in response to customer inquiries. Addressed inquiries in a timely and accurate fashion with proper computer and telephone etiquette. Maintained a professional attitude towards customers. Used remote desktop technology to download and install software, install updates and review computer wellness. Reset passwords and performed troubleshooting of both hardware and software issues. Escalated issues when appropriate. Provided accurate and appropriate information in response to customer inquiries. Addressed inquiries in a timely and accurate fashion with proper computer and telephone etiquette. Maintained a professional attitude towards customers. Used remote desktop technology to download and install software, install updates and review computer wellness. Reset passwords and performed troubleshooting of both hardware and software issues. Escalated issues when appropriate.

Customer Service Representative

• Nov 2016 - Jul 2017

Provided accurate and appropriate information in response to customer inquiries. Addressed inquiries in a timely and accurate fashion with proper computer and telephone etiquette. Maintained a professional attitude towards customers. Answered the phone in a timely manner, provided information regarding claims management and services. Provided accurate and appropriate information in response to customer inquiries. Addressed inquiries in a timely and accurate fashion with proper computer and telephone etiquette. Maintained a professional attitude towards customers. Answered the phone in a timely manner, provided information regarding claims management and services.

Customer Service Representative

• Jul 2015 - Oct 2016

Provided accurate and appropriate information in response to customer inquiries. Addressed inquiries in a timely and accurate fashion with proper computer and telephone etiquette. Recorded interactions in ticket and chat systems with a high emphasis on quality. Provided basic computer and software troubleshooting including the use of learning management systems Provided accurate and appropriate information in response to customer inquiries. Addressed inquiries in a timely and accurate fashion with proper computer and telephone etiquette. Recorded interactions in ticket and chat systems with a high emphasis on quality. Provided basic computer and software troubleshooting including the use of learning management systems

Front End Cashier

• Mar 2015 - Jul 2015

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Gas Station Cashier

• Aug 2014 - Feb 2015

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Stocked and rotated inventory regularly. Show less

Cashier

• Sep 2012 - Aug 2014

Developed highly empathetic client relationships. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Processed merchandise returns and exchanges. Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Show less