Experience

Entegral

• United States
• Software Development
• 200 - 300 Employee

• Support Specialist 2

  • Mar 2021 - Present

  Asset Management: -Adding, modifying, and retiring company hardware using Atlassian Assets software -Operating Systems Management -Learn and maintain employee and department hardware running Windows, MacOS, or Ubuntu Operating Systems -Break/Fix: -Maintain active hardware -Minimize inactive, old hardware -New Hardware: -Prepare and ship laptops and accessories in our environment for work from home and on-site employees Access and Auditing: -Granting and removing software licenses to new and existing employees -Auditing user access and hardware to only use what is needed and to avoid future issues throughout the company Onboarding/Transferring/Offboarding: -Communication with work colleagues and administering tasks in order to provide the best service to new, pre-existing, and ex-employees from Entegral or Enterprise Rent-A-Car Show less



SSM Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Help Desk Contractor

  • Sep 2019 - Mar 2021

  -Identified and troubleshot technology issues for nurses, doctors, and staff -Assisted customers over the phone with technology issues -Prioritized and escalated service requests in ServiceNow portal -Updated and created support requests in ServiceNow portal -Remote desktop support with customers over the phone -Identified and troubleshot technology issues for nurses, doctors, and staff -Assisted customers over the phone with technology issues -Prioritized and escalated service requests in ServiceNow portal -Updated and created support requests in ServiceNow portal -Remote desktop support with customers over the phone



PPD

• United States
• Research Services
• 700 & Above Employee

• IT Validation Analyst Intern

  • Jan 2019 - Aug 2019

  -Performed data retrieval, management and review -Conducted document retrieval, management, and review -Created Excel spreadsheets for laboratory research -Coordinated with lab management, clients and quality assurers to ensure projects are GMP and FDA conforming -Performed data retrieval, management and review -Conducted document retrieval, management, and review -Created Excel spreadsheets for laboratory research -Coordinated with lab management, clients and quality assurers to ensure projects are GMP and FDA conforming



Target

• United States
• Retail
• 700 & Above Employee

• Backroom Logistics Team Member

  • Jun 2018 - Oct 2018

  -Delivered outstanding customer service -Stocked, replenished, and organized inventory with accuracy and efficiency -Scanned and supplied items for guest orders -Delivered outstanding customer service -Stocked, replenished, and organized inventory with accuracy and efficiency -Scanned and supplied items for guest orders



Edgewood College

• United States
• Higher Education
• 400 - 500 Employee

• Technology Assistance Center: Student Support Specialist

  • Sep 2016 - Dec 2017

  -Customer support and front desk at the Technology Assistance Center of Edgewood College-Provided customer support on the phone, in person, and on our electronic ticketing database SysAid-Assisted Edgewood student, staff, and faculty with hardware, software, and other services-Additionally printed school ids, laminated, copied and converted media for faculty, unlocked users on Edgewood's system, rented out and maintained Edgewood rental hardware, communicated with other teams to help customers, assisted customers with Mac, PC, and mobile devices Show less

• Cutting Edge: Student Mentor

  • Aug 2016 - Feb 2017

  -Mentored students with disabilities-Assisted students with coursework and social activities-Problem solved with daily schedules and routines



Edgewood College

• United States
• Higher Education
• 400 - 500 Employee

• Accessibility and Disability Services: Student Note Taker

  • Aug 2015 - Dec 2015

  -Took extensive notes during classes -Students who struggle are able to learn from my notes -Took extensive notes during classes -Students who struggle are able to learn from my notes



Boone Creek Golf Club Inc

• United States
• Entertainment
• 1 - 100 Employee

• Boone Creek Golf Club: Outdoor Service Attendant

  • Jun 2014 - Oct 2014

  -Set up areas for golf events -General range and cart maintenance -Directed customers to services -Set up areas for golf events -General range and cart maintenance -Directed customers to services