Lani Glenn, ITCPM, CSM
Technical Project Manager at Cox Communications, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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ScrumMaster
Scrum AllianceOct, 2017- Oct, 2024 -
Certified Associate Project Manager
Project Management InstituteAug, 2010- Oct, 2024 -
IT Certified Project Manager
Project Management Leadership Group -
ITIL Foundation Certified
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Experience
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Cox Communications, Inc.
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United States
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Telecommunications
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100 - 200 Employee
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Technical Project Manager
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Oct 2018 - Present
Function as Technical Program Manager for Backbone, Data Center Capacity, Transport, Visual Architecture and Infinera Decom projects. Facilitate weekly update/collaboration sessions and drive business objectives across multiple teams and skillsets. All outward and upward reporting for stakeholders, boundary partners and leadership. Facilitate and coordinate reporting from Field Project Managers from across the US. Participate in weekly CCRB Financial sessions and Program Reviews. Show less
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Manheim
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Senior IT Business Value Analyst
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Sep 2014 - Oct 2018
Deliver and support software value metrics, team financials, business intelligence reports and dashboards in partnership with internal business stakeholders and financial and business intelligence teams. Maintain online reports and dashboards that house information on value, financials, rationalization and other various data related to the defined organizational needs. Partner with Product/Portfolio owners providing smart data through deep financial analysis for decision making and to ensure capability teams remain on target and within budget. Show less
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Problem Management - Situation Manager
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Apr 2011 - Sep 2014
Situation Problem Management (SPM) handles initial assessment and triage of incidents affecting the company’s online systems. SPM is responsible for quickly and efficiently gathering and documenting relevant details about the incident for use by the technical team in restoring service. • 24x7 management of high/critical incidents escalated from internal customers, customer support, monitoring sources, or managed service partners• Coordinate problem resolution activities, including incident bridge calls, root cause analysis meetings• Review progress of incidents and evaluate if additional Subject Matter Experts are required, and escalate accordingly• Facilitate Root Cause Analysis (RCA) sessions, assign deliverables for follow up and drive for ultimate problem resolution with assigned resources ensuring all relevant “why and how” questions are answered Show less
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Project Coordinator / SharePoint Administrator Technology Project Office at Manheim
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Aug 2008 - Apr 2011
Manheim Technology Project Office; Serve as facilitator, reporting analyst, SharePoint administrator and problem solver• Investigates end user issues and problems to provide internal customer support• Analyze data and provide metric reports to leadership using charts, tables, diagrams• Process governance ensuring the Technology Project Portal is used/functioning properly• Provide training and write user documentation for new processes and procedures• Ensure highest level of data integrity within the IBM Supplier Tracking Site• Assign and track issues to resolution that are submitted via SDLC SharePoint site• Provide support, training and issues resolution with Oracle• Project Office Liaison for Online Integration Team• Quality Assurance testing of revised and new forms prior to deployment• Approve new/revised templates used on the Systems Development Lifecycle SharePoint site• Second line of support for the newly released Project Sites• Responsible for content and facilitation of the Weekly SDLC Maintenance Meetings Show less
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Senior Executive Assistant to CIO
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Sep 2006 - Aug 2008
Provide professional support for Chief Information Officer and direct reports.• Maintain working relationship with vendors/contractors • Administration support and compliance with IBM during large outsource initiative• Communicate with all levels of leadership• Liaison between upper leadership and team member• Facilitate process improvement for Technology office administration• Manage and coordinate internal facility projects as well as community project for IT• Planned and lead the IT Relocation/Build Out Project from Central Park to Concourse• Effectively communicate community and facility project status to executive team• Internal and external customer focus Show less
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Delta Air Lines
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United States
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Airlines and Aviation
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700 & Above Employee
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Senior Executive Assistant to CDO
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Sep 2002 - Sep 2006
Professional support for CDO/COO and VP level to include Sales & Distribution, IT, Online Solutions and Human Resources.• Professional interaction with Board Members and Chairman of the Board • Ensure OSHA standards are met and enforced for Delta/Delta Technology • Maintain working relationship with vendors/contractors • Manage and coordinate refurbishment of A3 Technology building• Manage efficient Technology/Human Resource administration• Administrative support and compliance with IBM during large outsource initiative• Communicate with all levels of leadership• Liaison between upper leadership and team members Show less
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Customer Service
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Dec 2000 - Sep 2002
Assist customers with establishing reservations, revising travel plans and issue resolution.
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Education
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2017 -
ScrumAlliance
Certified Scrum Master -
2016 - 2019
Ashford University
Bachelor’s Degree, Business Administration and Management, General -
2012 - 2012
PMLG
IT Project Management Certification, Information Technology Project Management -
2006 - 2009
Clayton State University
AAS, Administrative Management
Community
