Experience

Estes Express Line

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Account Manager

  • Sep 2019 - Present

  Cultivate and grow geographic territory through on-going new business development and growth of current accounts. Effectively on-board new customers with a thorough explanation of services, pricing, tools. Record accurate and efficient records in the CRM (Customer Relationship Management) database. Demonstrate flexibility in achieving mutually agreeable win/win solutions. Effectively negotiating prices, terms of sales and service agreements and maintain positive client relationships. Perform effectively in a self-directed work environment. Demonstrate ability to achieve business goals of profit and growth.



Reddaway

• San Jose / Oakland

• Account Manager

  • Apr 2011 - Aug 2018



FedEx Freight, Inc

• Sr. Regional Pricing Analyst

  • Apr 2001 - Nov 2008

  Daily worked on data analysis to unprofitable customer accounts and amended pricing when appropriate. Analyzed costing information to determine if all costs were appropriate and accurate on each account. Pro-actively developed vital competitive analysis and/or quotes to help sales in obtaining new and/or additional business. Created and presented customer profile (presentations) of customers with high visibility to Executive Officers of the company for pricing decision. Educated and mentored new Pricing Analysts. Supported Senior Management/Director and completed special projects with high visibility as assigned. Ensured all applicable laws/regulations, as well as company polices/procedures were followed, including, Sarbanes Oxley Compliance (SOX) to customer tariffs and contracts. Reviewed, edited, and compiled reports for special marketing assignment for a specific region and distributed to Executive Officers, Vice Presidents of Operations, and all Directors of the Company. Answered high volume calls for internal/external customers and provided excellent customer service. Assisted in the administration and handling of highly sensitive and confidential information, such as customer contracts and tariffs.



Viking Freight System Inc (Now Fedex Freight, Inc)

• San Jose, CA

• Regional Pricing Analyst

  • Jan 1996 - Apr 2001

  Analyzed and proposed pricing packages for regional customers. Collected marketing data for competitive analysis and prepared data in a format to aid sales and pricing department in determining the competition’s viability as it relates to LTL Transportation. Analyzed sales data to determine pricing proposals based on market place and competitive nature. Developed and prepared transportation contracts and tariffs for customers. Prepared and presented pricing proposals to Executive Committee with recommendations. Trained and assisted the pricing department in usage of computer programs and models to aid in pricing analysis. Planned and executed general rate increase procedures for tariffs and annual contracts. Tested and provided feedback for internal software packages. Took on large financial projects within the pricing department for profitability and content. Assisted in the administration and handling of highly sensitive information, such as customer contracts and tariffs.



Viking Freight System Inc (Now Fedex Freight, Inc.)

• Santa Clara, CA

• Administrative Pricing Support

  • Sep 1984 - Jan 1996

  Served as Administrative Support for the Pricing Department. Analyzed cost data and determined profitability and made pricing decisions for assigned service centers. Reviewed and compiled traffic reports on customer activities for specific regions. Prepared pricing adjustment (PAR) transmittal to be used for publishing tariff items and contracts, including tariff research and competitive analysis to support Sales in gaining new or additional business. Created and structured tariffs, tariff items and contracts that complied with regulatory filing requirements. Formatted and ensured accuracy of documents essential to provide customer satisfaction and to meet regulatory requirements. Handled distribution of contracts and amendments to customer, Field Sales, and Rate Personnel. Monitored all phone calls for VP of Marketing & Pricing, Director of Pricing, Managers of Pricing and six Pricing Analysts. Monitored all faxes and mail distribution. Filed tariff items and mail distribution. Maintained large amounts of customer confidential files. Ordered and purchased office supplies and equipment as needed. Arranged for travel. Personally ran errands to deliver highly sensitive regulated information, such as customer contracts and tariffs to the California Public Utilities Commission to meet filing deadline.