Experience

1st Security Bank of Washington

• United States
• Banking
• 200 - 300 Employee

• Home Lending QA Representative

  • Nov 2019 - Present

  - Developed and optimize more effective procedures and analytics to maintain and increase system efficiency in loan deficiency reporting. - Collaborated with other Home Lending Departments in developing the Quality Control Plan and Procedures Manual. - Conducted Bank Branch and Loan File Audits to ensure meeting of Regulatory Compliance guidelines. - Developed and optimize more effective procedures and analytics to maintain and increase system efficiency in loan deficiency reporting. - Collaborated with other Home Lending Departments in developing the Quality Control Plan and Procedures Manual. - Conducted Bank Branch and Loan File Audits to ensure meeting of Regulatory Compliance guidelines.



SMS International Shore Operations

• United States
• Hospitality
• 100 - 200 Employee

• Transportation Operations Manager

  • Aug 2016 - Apr 2021

  - Optimized a Tracking System to ensure efficient transportation turn times to the airport and from the airport.- Managed the Efficient Flow of Transfer Passengers to the transportation to reduce backups and increase potential transfer sales.- Directed the Transfer Operations for upwards of 10,000 passengers and crew for the Norwegian Bliss Sailings, upwards of 6,000 for the Norwegian Pearl and 1,300 for the Oceania Regatta Sailings.- Cross-Trained Multiple Team Members from a team of five to cover multiple positions. Show less

• Ground Transportation Supervisor

  • Aug 2016 - Aug 2016

  - Implemented a new loading system for pier-to-airport transfer operations increasing transportation efficiency and utilization.- Forecasted transfer sales according to transportation constraints and capacity.- Led effective transfer transportation operations for over 7,000 passengers and crew during disembarkation and Embarkation for the Norwegian Sailings.- Managed Transportation and Luggage Operations for over 1,000 passengers for Oceania Sailings.

• Bus Lot Lead

  • Jun 2016 - Aug 2016

  - Led the Transfer and Luggage Operation Team of Four to Six Team Members in Effective and Efficient Operations for nearly 6,000 passengers.- Addressed debarking and embarking passengers questions and concerns thoroughly and professionally.

• Bus Lot Team Member

  • May 2016 - Jun 2016

  - Assists the Lead in maintaining a smooth transfer operation for the passengers going to the airport from the pier and the vice-a-versa.- Ensure Proper Loading Procedures and Passenger Counts were taken to prevent overloading.

• Check in Agent

  • Apr 2016 - Apr 2016

  - Accurately Check-in passengers going on board for Cruises.- Addressed Passenger Concerns and Questions in a Professional Manner.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Package Dispatch Supervisor (PDS)

  • Mar 2019 - Nov 2019

• Preload Supervisor

  • Aug 2017 - Mar 2019

  - Led a team of 11-30 Package Handlers in Preload Operations.- Managed the loading operations of 30-69 Package Cars in the Facility.- Earned the "Top Gun" Distinction for the most positive improvement in a package handler's performance.- Analyzed Day-to-Day Operations Data to continuously improve the operation.



Viet Wah Supermarket

• United States
• Advertising Services

• Store Assistant

  • Jul 2015 - Sep 2015

  - Assisted Managing Director of the store in tasks to keep the operations running smoothly and effectively. - Delivered inventory from store to customers ranging from caterers to restaurants and personnel. - Provided prompt and excellent customer service. - Stocked shelves and organized inventory. - Assisted Managing Director of the store in tasks to keep the operations running smoothly and effectively. - Delivered inventory from store to customers ranging from caterers to restaurants and personnel. - Provided prompt and excellent customer service. - Stocked shelves and organized inventory.



PMI Worldwide

• United States
• Manufacturing
• 200 - 300 Employee

• Logistics Intern

  • Jul 2014 - Sep 2014

  - Led a Cross-Functional Team in the development and implementation of the Global Routing Guide. - Collaborated with logistics departments, domestic and international, integrating the existing and new procedures into the Global Routing Guide. - Conducted analysis of annual sales of top-tier customers to forecast warehouse deliveries of inventory. - Led a Cross-Functional Team in the development and implementation of the Global Routing Guide. - Collaborated with logistics departments, domestic and international, integrating the existing and new procedures into the Global Routing Guide. - Conducted analysis of annual sales of top-tier customers to forecast warehouse deliveries of inventory.