E-concessions Logistics Specialist

• Jan 2023 - Present

• Allocation of collections for e-concession partners basing on calendar schedule, accordingly on digital assets availability and distribution channel strategies. • Close coordination with Operations and Buying Team to promote accurate and timely-fashion outbound, in line with defined KPIs. • Resolve problems that are related to transportation and logistics systems for e-concessions brands. • Keep proper records of all forms of transactions relating to e-concessions logistics flows. • Help in planning and maintaining of logistics policies and procedures. • Providing and analyzing technical data in relation to allocations and outbound flows, through creation of weekly reports. • Preparation of sundry shipping and export documents (customs declarations and other documentation required by law) when operating international shipments. Assigned markets: US, UK, Hong Kong. Show less

B2C Online Sales&Customer

• Jun 2020 - Jan 2023

• B2C order flow management (from acquisition to invoicing), ensuring efficient sales entry processes in CRM (HubSpot) and ERP systems (SAP CX / AS400) to enable accurate order fulfillment. • Monitoring the shipping progress, making sure orders are delivered accordingly to agreed terms in synergy with the warehouse department. • Organizing the Reverse Logistic process of domestic/international returns, providing the required customs declarations, and interfacing with forwarding companies and customs authorities. • B2C invoices and credit note processing, with full and direct responsibility for managing refund transactions through the payment platform. • Promptly assisting customers via help-desk software, responding to queries concerning products and services and initiating warranty practices. Show less

Research Analyst

• Mar 2019 - Jul 2019