Rikin Vora

Service Centre Assistant at Trent University
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Contact Information
us****@****om
(386) 825-5501
Location
Peterborough, Ontario, Canada, CA
Languages
  • English Professional working proficiency
  • Gujarati Native or bilingual proficiency
  • Hindi Native or bilingual proficiency

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Credentials

  • Sales: Closing Strategies
    LinkedIn
    Jul, 2023
    - Oct, 2024
  • Marketing Principles Simternship
    Stukent
    Apr, 2023
    - Oct, 2024
  • Information Security Awareness Training
    Trent University
    Dec, 2022
    - Oct, 2024
  • International English Language Testing System
    IDP Education Ltd
    Aug, 2021
    - Oct, 2024
  • Smart Serve Ontario
    Smart Serve Ontario
    Apr, 2023
    - Oct, 2024
  • CPR/AED Level C
    Canadian Red Cross
    Aug, 2023
    - Oct, 2024

Experience

  • Trent University
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Service Centre Assistant
      • Feb 2023 - Present

      ● Reduced response time for inquiries by 9% through efficient prioritization and improved communication strategies. ● Managed and maintained residence key inventory, ensuring accurate and organized documentation for move-ins and move-outs. ● Assisted in resolving over 200 StarRez concerns, including login issues, leading to increased student satisfaction and improved user experience. ● Promoted teamwork and collaboration to enhance task coordination and execution, fostering a positive work environment and maximizing productivity. Show less

  • Mosaic North America
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Brand Ambassador
      • Nov 2022 - Jan 2023

      ● Established and nurtured brand loyalty by proactively engaging with strangers to foster genuine conversations, resulting in increased brand recognition and customer retention by 14%. ● Implemented targeted promotional strategies that resulted in increased customer acquisition, effectively driving business growth and revenue. ● Actively listened to customer feedback and leveraged insights to drive continuous improvements, enhancing the overall customer experience and satisfaction. ● Utilized effective problem-solving skills to address customer concerns and ensure timely resolutions, resulting in increased customer loyalty and positive reviews. Show less

Education

  • Trent University
    Bachelor of Business Administration - BBA, Entrepreneurship/Entrepreneurial Studies
    2022 - 2026
  • Mauni International School
    High School Diploma, Mathematics and Computer Science
    2019 - 2021

Community

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