Rafał Chyliński

Business Proces Manager at PFR TFI S.A.
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Contact Information
us****@****om
(386) 825-5501
Location
PL
Languages
  • polski Native or bilingual proficiency
  • angielski Professional working proficiency
Skills

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Credentials

  • Wdrożenie systemu zarządzania ciągłością działania wg ISO 22301:2019
    BSI
    May, 2021
    - Nov, 2024
  • Business Analyst
    UiPath
    Dec, 2018
    - Nov, 2024
  • Nauka programowania i język Java
    ALX
    Sep, 2018
    - Nov, 2024
  • Business Analysis Foundations: Business Process Modeling
    LinkedIn
    Jun, 2018
    - Nov, 2024
  • Zarządzanie procesami z systemem ADONIS NP oraz modelowania w BPMN 2.0
    BOC Group
    Mar, 2018
    - Nov, 2024
  • Wdrożenie Systemu Zarządzania Ciągłością Działania wg ISO 22301
    British Standards Institution (BSI)
    Mar, 2015
    - Nov, 2024
  • OPEX Blue Belt (equivalent of Lean Six Sigma Green Belt)
    Allianz Group
    Nov, 2013
    - Nov, 2024
  • OPEX PM
    Allianz Group
    Jul, 2011
    - Nov, 2024

Experience

  • PFR TFI S.A.
    • Poland
    • Investment Management
    • 1 - 100 Employee
    • Business Proces Manager
      • Sep 2019 - Present

      Process Architecture Management Modeling & Analyze Business Processes Business Analysis Business Continuity Management Process Architecture Management Modeling & Analyze Business Processes Business Analysis Business Continuity Management

  • Horus
    • Poland
    • Software Development
    • 1 - 100 Employee
    • Senior Business & Process Analyst
      • Jan 2019 - Aug 2019

      Business Analysis Backlog management Facilitating dev team Presales activities Business Analysis Backlog management Facilitating dev team Presales activities

  • Allianz
    • Germany
    • Financial Services
    • 700 & Above Employee
    • Business Process Expert
      • Jul 2010 - Dec 2018

      Implementation of Processes Optimization & Process ArchitectureProcesses Analysis (AS-IS, TO-BE) - modelling maps & documenting requirementsWorkflows AnalysisAnalysis KPI and SLA and recommending indicatorsProcess analysis according to the LEAN methodologyModeling of value stream - Value Stream Mapping

    • Call Center Coordinator
      • May 2008 - Jun 2010

      Coordinating the telephone section of the Customer Care Center, inbound and outbound trafficMonitoring and coaching development team staffImprovement of the customer service procesessMonitoring of banking systems and collaboration with IT departmentDesigning outgoing calls scripts

  • AXA
    • France
    • Insurance
    • 700 & Above Employee
    • Call Center Coordinator - Sales Team
      • Nov 2006 - May 2008

      Sales team managing Motivation and development of employees Sales plans execution Monitoring and evaluation the quality of sales calls Analysis and monitoring of team performance Increasing customer satisfaction by providing high-quality customer service Sales team managing Motivation and development of employees Sales plans execution Monitoring and evaluation the quality of sales calls Analysis and monitoring of team performance Increasing customer satisfaction by providing high-quality customer service

  • D+S europe polska sp. z o.o.
    • Warszawa, woj. mazowieckie, Polska
    • Team Manager / Tele2 Sales Project
      • Jan 2006 - Sep 2006

      Coordination of sales team Maintaining the quality and Service Level Supporting and training consultants Quantitative and qualitative reporting Coordination of sales team Maintaining the quality and Service Level Supporting and training consultants Quantitative and qualitative reporting

  • Bancom Sp z. o.o.
    • Warszawa, woj. mazowieckie, Polska
    • Supervisor
      • Jan 2003 - Jan 2006

      Recruitment and selection of employees, Designing script outgoing calls Supervision of a team of workers Motivating employees Coaching and monitoring talks Recruitment and selection of employees, Designing script outgoing calls Supervision of a team of workers Motivating employees Coaching and monitoring talks

Education

  • Uczelnia Warszawska im. Marii Skłodowskiej-Curie
    Licencjat, Ekonomia
    2002 - 2005

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