Jeric Urbayo
Assistant Hospitality Services Manager at PublicisLive- Claim this Profile
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English Native or bilingual proficiency
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Filipino Native or bilingual proficiency
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Italian Limited working proficiency
Topline Score
Bio
Sachintha Perera
It's rare that you come across to a talented and a kindhearted person like Jeric. He guided me along the way from the moment I started working with him. I witnessed how Jeric works; his efficiency, the way he manages his work, and helps out everyone around him. He gave me motivations to work even harder and bring the best in me. Jeric earns my highest recommendation and respect.
Harvey Romawak
Jeric has an extremely professional demeanor that is not overbearing. Whenever the guests needed anything, he would see to their needs right away. His ability to calm frustrated customers is unparalled. Jeric's team player mindset, enthusiastic embrace of change, ability to work with minimal supervision and commitment to exceeding customer expectations have reflected directly in his performance. I would strongly urge to allow Jeric in your organization to benefit from his pleasant and precise approach to customer service!
Sachintha Perera
It's rare that you come across to a talented and a kindhearted person like Jeric. He guided me along the way from the moment I started working with him. I witnessed how Jeric works; his efficiency, the way he manages his work, and helps out everyone around him. He gave me motivations to work even harder and bring the best in me. Jeric earns my highest recommendation and respect.
Harvey Romawak
Jeric has an extremely professional demeanor that is not overbearing. Whenever the guests needed anything, he would see to their needs right away. His ability to calm frustrated customers is unparalled. Jeric's team player mindset, enthusiastic embrace of change, ability to work with minimal supervision and commitment to exceeding customer expectations have reflected directly in his performance. I would strongly urge to allow Jeric in your organization to benefit from his pleasant and precise approach to customer service!
Sachintha Perera
It's rare that you come across to a talented and a kindhearted person like Jeric. He guided me along the way from the moment I started working with him. I witnessed how Jeric works; his efficiency, the way he manages his work, and helps out everyone around him. He gave me motivations to work even harder and bring the best in me. Jeric earns my highest recommendation and respect.
Harvey Romawak
Jeric has an extremely professional demeanor that is not overbearing. Whenever the guests needed anything, he would see to their needs right away. His ability to calm frustrated customers is unparalled. Jeric's team player mindset, enthusiastic embrace of change, ability to work with minimal supervision and commitment to exceeding customer expectations have reflected directly in his performance. I would strongly urge to allow Jeric in your organization to benefit from his pleasant and precise approach to customer service!
Sachintha Perera
It's rare that you come across to a talented and a kindhearted person like Jeric. He guided me along the way from the moment I started working with him. I witnessed how Jeric works; his efficiency, the way he manages his work, and helps out everyone around him. He gave me motivations to work even harder and bring the best in me. Jeric earns my highest recommendation and respect.
Harvey Romawak
Jeric has an extremely professional demeanor that is not overbearing. Whenever the guests needed anything, he would see to their needs right away. His ability to calm frustrated customers is unparalled. Jeric's team player mindset, enthusiastic embrace of change, ability to work with minimal supervision and commitment to exceeding customer expectations have reflected directly in his performance. I would strongly urge to allow Jeric in your organization to benefit from his pleasant and precise approach to customer service!
Credentials
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Become a Customer Service Manager
LinkedInMar, 2020- Oct, 2024 -
Customer Service Mastery: Delight Every Customer
LinkedInFeb, 2020- Oct, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInFeb, 2020- Oct, 2024 -
Customer Service Training
AlisonDec, 2019- Oct, 2024 -
Hospitality Management Studies - Hotel Operations - Revised
AlisonDec, 2019- Oct, 2024 -
Introduction To Hospitality Management Studies - Revised
AlisonDec, 2019- Oct, 2024 -
Outstanding Customer Service
AlisonDec, 2019- Oct, 2024
Experience
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PublicisLive
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Switzerland
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Events Services
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1 - 100 Employee
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Assistant Hospitality Services Manager
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Apr 2022 - Present
PublicisLive is an industry-leading global event management firm that is part of Publicis Groupe. We organise international sports events, incentives, forums supporting the world's most successful brands, organisations & governments with the highest standards around the world. Main responsibilities: - Developing a smooth registration system for all participants - Coordinating with the service suppliers and clients for all the necessary requirements of the events. - Strategically plan, manage ,and deliver logistics and hospitality related operations - Sourcing, contracting, and management of event logistics, accommodation, meetings, etc. - Marketing research for the company and the clients that may provide innovative solutions to any Hospitality services related problem - Work on financial aspects of the project; budget, invoices, etc. Events worked on include: World Economic Forum Annual Meeting 2022, 2023 Point Zero Forum (PZF) 2022 All leagues of the Union of European Football Associations (UEFA) Basketball Africa League 2023 (Dakar and Kigali) Global Maritime Forum 2023 Show less
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The Hoxton
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United Kingdom
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Hospitality
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400 - 500 Employee
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Receptionist (Pre- Opening)
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Apr 2021 - Oct 2021
As part of the Pre-Opening team, I engaged in all front office duties in creating the SOP, monitoring the reception desk, phone, and in-room-services operations. As part of the duties, I was also involved in reservations and concierge services. - Managing check-in and check-out process for guests. - Responding to guest requests, queries, and complaints. - Making guests’ experience memorable by providing personalized services. - Attending to guest special requests. - Responsible for the office stock taking and processing payments and billings. Show less
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World Citi Colleges
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Philippines
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Higher Education
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1 - 100 Employee
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Hospitality Lecturer
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Aug 2017 - Aug 2019
Lecturer in the hospitality industry, tutoring university/ college students in food and beverages management and front office management. Lecturer in the hospitality industry, tutoring university/ college students in food and beverages management and front office management.
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista
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Oct 2018 - Jan 2019
Barista partner at the Starbucks Robinson’s Manila. In my responsibilities I focused on providing our guests with the most memorable customer experience during their visit at our coffee point. Barista partner at the Starbucks Robinson’s Manila. In my responsibilities I focused on providing our guests with the most memorable customer experience during their visit at our coffee point.
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Savoy Hotel Manila
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Philippines
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Hospitality
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100 - 200 Employee
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Guest Services Associate (Pre- Opening)
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Jun 2018 - Sep 2018
As part of the Pre-Opening team, I engaged in all front office duties, monitoring the reception desk, phone, and in-room-services operations. At times, I was also involved in reservations and concierge services. As part of the Pre-Opening team, I engaged in all front office duties, monitoring the reception desk, phone, and in-room-services operations. At times, I was also involved in reservations and concierge services.
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Seda Hotels
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Philippines
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Hospitality
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300 - 400 Employee
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Food and Beverage Associate
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Mar 2018 - Jun 2018
As a food and beverages associate, I was part of the dining team for our in-house and out of the house guests for our three outlets with a very strong engagement with our guests and team members. My main priority was to deliver unique dining experience. As a food and beverages associate, I was part of the dining team for our in-house and out of the house guests for our three outlets with a very strong engagement with our guests and team members. My main priority was to deliver unique dining experience.
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Divine Word College of Vigan
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Higher Education
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1 - 100 Employee
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Hospitality Management Instructor
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Jun 2016 - Mar 2017
Responsible in training and educating students in hospitality industry. Provide quality education in various aspects in hospitality- front office, food and beverages, housekeeping, and etc. Responsible in training and educating students in hospitality industry. Provide quality education in various aspects in hospitality- front office, food and beverages, housekeeping, and etc.
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Mai Khaolak Beach Resort and Spa
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Thailand
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Hospitality
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1 - 100 Employee
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Front Office Associate
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Dec 2015 - May 2016
In this semestral abroad experience arranged by my university, I was able to gain some of the field skills by working as a front office associate in Thailand. In my responsibilities, I was exposed to front office operations as well as to other services of the hotel. In this semestral abroad experience arranged by my university, I was able to gain some of the field skills by working as a front office associate in Thailand. In my responsibilities, I was exposed to front office operations as well as to other services of the hotel.
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Helicon Technology Corporation
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Makati City
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Customer Service Representative
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Feb 2014 - Jun 2014
Acts as a liaison between the client and the customers. Responsible in providing satisfactory customer service through calls. Assisting customers' needs, solving challenges and answering queries. Arranging orders and billing the customers. Acts as a liaison between the client and the customers. Responsible in providing satisfactory customer service through calls. Assisting customers' needs, solving challenges and answering queries. Arranging orders and billing the customers.
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Pecker Resto-Bar
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Sinait, Ilocos Sur
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Food and Beverages Attendant
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Mar 2012 - Oct 2012
As a food and beverages associate, I was part of the dining team for our in-house and out of the house guests for our three outlets with a very strong engagement with our guests and team members. My main priority was to deliver unique dining experience. As a food and beverages associate, I was part of the dining team for our in-house and out of the house guests for our three outlets with a very strong engagement with our guests and team members. My main priority was to deliver unique dining experience.
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Education
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2016 - 2017
Philippine Women's University
Master of Science in Hotel and Restaurant Management, Hospitality Management -
2011 - 2016
University of Northern Philippines
Bachelor of Science in Hotel and Restaurant Administration, Hotel and Restaurant Management
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