Experience

Avison Young │UK

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Senior Human Resources Advisor

  • Jan 2023 - Present



Avison Young

• Canada
• Real Estate
• 700 & Above Employee

• Human Resources Advisor

  • Feb 2020 - Present

  Based in Manchester, I provide ‘on the ground’ support to the regional teams in this office specifically, and in other regional offices as required. Ensuring the business adheres to AY policies, best practice and relevant legislation. I attend meetings, support line managers through the relevant procedures, and make commercial recommendations. I manage my own caseload and advise the business on day to day employee relation matters such as performance management, disciplinaries… Show more Based in Manchester, I provide ‘on the ground’ support to the regional teams in this office specifically, and in other regional offices as required. Ensuring the business adheres to AY policies, best practice and relevant legislation. I attend meetings, support line managers through the relevant procedures, and make commercial recommendations. I manage my own caseload and advise the business on day to day employee relation matters such as performance management, disciplinaries, grievances, absence, and flexible working in a timely manner. I provide support to the HR Business Partners with more complex or strategic matters and projects such as salary review, onboarding, restructures, training initiatives, recruitment etc. I act as the ‘link’ between the HR Administrators and HR Business Partners, ensuring clear lines of communication and support. I work on continuous improvement of policy, process and procedures, and flag any themes and trends. As a mental health first aider I am a first point of contact for wellbeing, and provide support and guidance to my colleagues. Show less Based in Manchester, I provide ‘on the ground’ support to the regional teams in this office specifically, and in other regional offices as required. Ensuring the business adheres to AY policies, best practice and relevant legislation. I attend meetings, support line managers through the relevant procedures, and make commercial recommendations. I manage my own caseload and advise the business on day to day employee relation matters such as performance management, disciplinaries… Show more Based in Manchester, I provide ‘on the ground’ support to the regional teams in this office specifically, and in other regional offices as required. Ensuring the business adheres to AY policies, best practice and relevant legislation. I attend meetings, support line managers through the relevant procedures, and make commercial recommendations. I manage my own caseload and advise the business on day to day employee relation matters such as performance management, disciplinaries, grievances, absence, and flexible working in a timely manner. I provide support to the HR Business Partners with more complex or strategic matters and projects such as salary review, onboarding, restructures, training initiatives, recruitment etc. I act as the ‘link’ between the HR Administrators and HR Business Partners, ensuring clear lines of communication and support. I work on continuous improvement of policy, process and procedures, and flag any themes and trends. As a mental health first aider I am a first point of contact for wellbeing, and provide support and guidance to my colleagues. Show less



Oliver James

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• HR Manager

  • Apr 2016 - Oct 2019

  Responsible for managing all global internal HR processes under guidance from our specialist employment law advisors. As the stand alone HR Manager I lead the HR function to deliver a comprehensive and generalist HR service throughout. As well as the day to day operations, I work closely with senior management on HR strategy and ensure the company has the best practice and processes in place to add value and achieve the company goals.

• Compliance Manager

  • Mar 2013 - Mar 2016

  My role as Compliance Manager includes ensuring the business is up to date and compliant with local legislation, UKBA regulations and recruitment law. I manage all Client terms of business across both permanent and contract functions, reviewing and monitoring them for risk, dealing with contract negotiation and maintaining third party relationships. As well as working with the Contract Operations team overseeing Candidate compliance and screening procedures. I am also responsible for… Show more My role as Compliance Manager includes ensuring the business is up to date and compliant with local legislation, UKBA regulations and recruitment law. I manage all Client terms of business across both permanent and contract functions, reviewing and monitoring them for risk, dealing with contract negotiation and maintaining third party relationships. As well as working with the Contract Operations team overseeing Candidate compliance and screening procedures. I am also responsible for managing all internal HR processes under guidance from our specialist employment law and HR advisors. Oliver James Associates are a specialist recruitment partner to the Financial Services sector; finding and placing market- leading talent across the world. The firm was initially established in 2002 as a niche insurance industry specialist and has grown organically and consistently over the past ten years to become one of the genuine leaders in supplying skilled professionals to the insurance, asset management and banking industries. We offer Search & Selection, Exclusivity and Contingency recruitment solutions across a number of industries on both a permanent and contract/interim basis. These industries are Asset Management, Brokerage, Commodities, Hedge funds, Insurance, Investment banking, Private Banking, Retail & Commercial Banking and Shipping & Energy. Our organisation is a dynamic environment consisting of some extremely successful consultants and we are a financially sound organisation that encourages consultants to be entrepreneurial, professional and technically strong within the disciplines they recruit. Our firm has a strong ethos of being a meritocracy.



Timothy James Consulting

• Manchester, United Kingdom

• Office Manager

  • Dec 2011 - Mar 2013

  Within the company I provide comprehensive administrative & office manager support to consultants & senior management. Solely responsible for managing day-to-day office operations, providing fundamental support to a growing team of consultants & managers. Providing a consistent & efficient payroll service between Contractors & the payroll department within strict deadlines & keeping a high accuracy rate. Maintaining relationships & dealing with payroll & credit control queries… Show more Within the company I provide comprehensive administrative & office manager support to consultants & senior management. Solely responsible for managing day-to-day office operations, providing fundamental support to a growing team of consultants & managers. Providing a consistent & efficient payroll service between Contractors & the payroll department within strict deadlines & keeping a high accuracy rate. Maintaining relationships & dealing with payroll & credit control queries from Clients, Candidates & Umbrella/Accountancy companies. Drawing up & issuing all Contractor contracts & Permanent offer letters. Chasing Contractor compliance, successfully completing any client audit requests & relaying information on new legislation or compliance requirements as well as putting new processes in place to ensure the office meets these. Collating & reporting daily & weekly management information & weekly compliance updates. Maintaining an up-to-date database, spreadsheets, hard files and confidential personnel records. Purchasing all stationary & liaising with contacts to book necessary accommodation, car hire, travel arrangements & meeting rooms. Updating all office boards and visuals. Dealing with & documenting staff HR enquiries (holiday allowance, sickness & attendance records) Writing up internal HR offer & promotion documents. Creating HR documents communicating company policies and procedures. Keeping track of staff expenses & petty cash. Streamlining administration & database systems within the office to make them more efficient & user friendly to ensure the continuing development of a larger client/candidate base & expansion of a busy office. Show less Within the company I provide comprehensive administrative & office manager support to consultants & senior management. Solely responsible for managing day-to-day office operations, providing fundamental support to a growing team of consultants & managers. Providing a consistent & efficient payroll service between Contractors & the payroll department within strict deadlines & keeping a high accuracy rate. Maintaining relationships & dealing with payroll & credit control queries… Show more Within the company I provide comprehensive administrative & office manager support to consultants & senior management. Solely responsible for managing day-to-day office operations, providing fundamental support to a growing team of consultants & managers. Providing a consistent & efficient payroll service between Contractors & the payroll department within strict deadlines & keeping a high accuracy rate. Maintaining relationships & dealing with payroll & credit control queries from Clients, Candidates & Umbrella/Accountancy companies. Drawing up & issuing all Contractor contracts & Permanent offer letters. Chasing Contractor compliance, successfully completing any client audit requests & relaying information on new legislation or compliance requirements as well as putting new processes in place to ensure the office meets these. Collating & reporting daily & weekly management information & weekly compliance updates. Maintaining an up-to-date database, spreadsheets, hard files and confidential personnel records. Purchasing all stationary & liaising with contacts to book necessary accommodation, car hire, travel arrangements & meeting rooms. Updating all office boards and visuals. Dealing with & documenting staff HR enquiries (holiday allowance, sickness & attendance records) Writing up internal HR offer & promotion documents. Creating HR documents communicating company policies and procedures. Keeping track of staff expenses & petty cash. Streamlining administration & database systems within the office to make them more efficient & user friendly to ensure the continuing development of a larger client/candidate base & expansion of a busy office. Show less



Reed

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Sector Leader - Compliance Team

  • Aug 2008 - Dec 2011

  Responsibilities & Skills: As well as Recruitment Assistant responsibilities, Team Leader for administration, payroll and compliance department within the branch. Managing and leading the Compliance Team which involves:- Assessing and delegating daily, weekly and monthly tasks. Setting challenging yet realistic team and individual targets. Monitoring performance and work load. Carrying out monthly staff reviews and weekly team meetings. Producing management information and… Show more Responsibilities & Skills: As well as Recruitment Assistant responsibilities, Team Leader for administration, payroll and compliance department within the branch. Managing and leading the Compliance Team which involves:- Assessing and delegating daily, weekly and monthly tasks. Setting challenging yet realistic team and individual targets. Monitoring performance and work load. Carrying out monthly staff reviews and weekly team meetings. Producing management information and activity reports. Motivating the team by coming up with incentives and new projects. Relaying information on new legislation, internal compliance requirements and putting new processes in place to ensure the branch meets these. Minute taking for investigation and disciplinary meetings. Ensuring adequate supply of all office stationery and marketing materials. Training new Consultants on the internal procedures and compliance requirements, monitoring their performance within the compliance procedures and reporting back to the Business Manager. Coming up with innovative processes and systems to improve in the smooth running of a fast paced changing office environment . Achievements: Bringing the branch internal audit score to a consistent 97%. 0% error rate for Criminal Record Disclosure checks carried out by the branch. Streamlining and improving the payroll function which included changing Candidates and Clients from a paper timesheet system to an electronic web based one. NVQ Level 2 in Team Leading. Second longest servicing member of the branch. Organising the Reed Carer Of The Year regional event 2009. Show less Responsibilities & Skills: As well as Recruitment Assistant responsibilities, Team Leader for administration, payroll and compliance department within the branch. Managing and leading the Compliance Team which involves:- Assessing and delegating daily, weekly and monthly tasks. Setting challenging yet realistic team and individual targets. Monitoring performance and work load. Carrying out monthly staff reviews and weekly team meetings. Producing management information and… Show more Responsibilities & Skills: As well as Recruitment Assistant responsibilities, Team Leader for administration, payroll and compliance department within the branch. Managing and leading the Compliance Team which involves:- Assessing and delegating daily, weekly and monthly tasks. Setting challenging yet realistic team and individual targets. Monitoring performance and work load. Carrying out monthly staff reviews and weekly team meetings. Producing management information and activity reports. Motivating the team by coming up with incentives and new projects. Relaying information on new legislation, internal compliance requirements and putting new processes in place to ensure the branch meets these. Minute taking for investigation and disciplinary meetings. Ensuring adequate supply of all office stationery and marketing materials. Training new Consultants on the internal procedures and compliance requirements, monitoring their performance within the compliance procedures and reporting back to the Business Manager. Coming up with innovative processes and systems to improve in the smooth running of a fast paced changing office environment . Achievements: Bringing the branch internal audit score to a consistent 97%. 0% error rate for Criminal Record Disclosure checks carried out by the branch. Streamlining and improving the payroll function which included changing Candidates and Clients from a paper timesheet system to an electronic web based one. NVQ Level 2 in Team Leading. Second longest servicing member of the branch. Organising the Reed Carer Of The Year regional event 2009. Show less



Reed in Partnership

• United Kingdom
• Individual and Family Services
• 700 & Above Employee

• Recruitment Assistant

  • May 2006 - Aug 2008

  Responsibilities & Skills: Efficiently and professionally dealing with enquiries over the telephone and face to face in the branch. Managing temporary employees timesheets, expenses and holiday pay, and dealing with any payroll or invoice queries from our credit control department, clients or temporary employees Liaising with clients to confirm shifts and complete timesheets. Good relations maintained by regular communication and carrying out progress reports and client service… Show more Responsibilities & Skills: Efficiently and professionally dealing with enquiries over the telephone and face to face in the branch. Managing temporary employees timesheets, expenses and holiday pay, and dealing with any payroll or invoice queries from our credit control department, clients or temporary employees Liaising with clients to confirm shifts and complete timesheets. Good relations maintained by regular communication and carrying out progress reports and client service evaluations Streamlining administration and database systems within the office to make them more efficient and user friendly. Ensuring newly interviewed candidates and existing temporary workers files meet compliance standards and are kept up to date. Responsible for writing and producing monthly candidate newsletters. Organising the attendance of temporary employee mandatory training sessions. Counter signatory for The Criminal Records Bureau, processing and tracking Criminal Records Disclosures for all temporary employees and ensuring they are renewed annually. Providing all administration support to Consultants as well as filling incoming shifts when required to. Expanding the temporary employee database by contacting old workers to invite them in for refresher interviews and keeping in touch with existing available workers to update their availability. Maintaining an accurate client and temporary employee database as well as paper file management. Working independently prioritising daily and weekly tasks. Achievements: Promoted from Team Administrator to Recruitment Assistant for the Residential Support Work desk within first six months with the company. Successful interviewing and training of the new co-member into the Team Administrator role. Devising a temporary employee compliance spreadsheet and chasing missing information which has increased the branch internal audit pass rate from 56% to 81% in 3 months. Show less Responsibilities & Skills: Efficiently and professionally dealing with enquiries over the telephone and face to face in the branch. Managing temporary employees timesheets, expenses and holiday pay, and dealing with any payroll or invoice queries from our credit control department, clients or temporary employees Liaising with clients to confirm shifts and complete timesheets. Good relations maintained by regular communication and carrying out progress reports and client service… Show more Responsibilities & Skills: Efficiently and professionally dealing with enquiries over the telephone and face to face in the branch. Managing temporary employees timesheets, expenses and holiday pay, and dealing with any payroll or invoice queries from our credit control department, clients or temporary employees Liaising with clients to confirm shifts and complete timesheets. Good relations maintained by regular communication and carrying out progress reports and client service evaluations Streamlining administration and database systems within the office to make them more efficient and user friendly. Ensuring newly interviewed candidates and existing temporary workers files meet compliance standards and are kept up to date. Responsible for writing and producing monthly candidate newsletters. Organising the attendance of temporary employee mandatory training sessions. Counter signatory for The Criminal Records Bureau, processing and tracking Criminal Records Disclosures for all temporary employees and ensuring they are renewed annually. Providing all administration support to Consultants as well as filling incoming shifts when required to. Expanding the temporary employee database by contacting old workers to invite them in for refresher interviews and keeping in touch with existing available workers to update their availability. Maintaining an accurate client and temporary employee database as well as paper file management. Working independently prioritising daily and weekly tasks. Achievements: Promoted from Team Administrator to Recruitment Assistant for the Residential Support Work desk within first six months with the company. Successful interviewing and training of the new co-member into the Team Administrator role. Devising a temporary employee compliance spreadsheet and chasing missing information which has increased the branch internal audit pass rate from 56% to 81% in 3 months. Show less



SkyBlue Solutions/Carillion Plc

• Manchester, United Kingdom

• Senior Administrator

  • Jul 2004 - May 2006

  Responsibilities & Skills: The first point of contact to all clients, associates and employees. Providing a consistent and efficient payroll service between associates and the payroll department within strict deadlines. Keeping a high accuracy rate and dealing with payroll queries. Liaising with clients to obtain relevant information needed to set-up new accounts and sales ledgers. Maintaining an up-to-date database and confidential personnel files. Creating and maintaining… Show more Responsibilities & Skills: The first point of contact to all clients, associates and employees. Providing a consistent and efficient payroll service between associates and the payroll department within strict deadlines. Keeping a high accuracy rate and dealing with payroll queries. Liaising with clients to obtain relevant information needed to set-up new accounts and sales ledgers. Maintaining an up-to-date database and confidential personnel files. Creating and maintaining new administration and filing systems to ensure the continuing development of a larger client/candidate base and expansion of a busy office. Renewing and providing associates with the necessary training competencies. Helping all Consultants achieve their goals by positive administration and support Assisting the Branch Manager and Regional Manager in cost control and diary organisation. Carrying out a full company and systems induction with new staff and ensuring they are HR compliant. In charge of staff expenses, weekly attendance, holiday entitlement and arranging any staff travel. Maintaining and ordering of office stock such as stationary, associate Personal Protective Equipment, as well as staff business cards, mobile phones and fuel cards. Achievements: Devolving leadership qualities by successfully interviewing, training and continually developing 2 other Administrators by planning their workload, delegating tasks accordingly and evaluating their performance. Ensured the branch passed quarterly audits which involved ensuring paperwork meets IMS (Internal Management Systems) and REC requirements, devising a check sheet and audit spreadsheet to assist in this. Elected by the Regional Manager as Business Continuity Facilitator, which entailed devising a business continuity plan. Assisting the Regional Manager in the start-up of the Leeds branch, putting systems and procedures in place and continually supporting from the Manchester office. Longest servicing member of the team. Show less Responsibilities & Skills: The first point of contact to all clients, associates and employees. Providing a consistent and efficient payroll service between associates and the payroll department within strict deadlines. Keeping a high accuracy rate and dealing with payroll queries. Liaising with clients to obtain relevant information needed to set-up new accounts and sales ledgers. Maintaining an up-to-date database and confidential personnel files. Creating and maintaining… Show more Responsibilities & Skills: The first point of contact to all clients, associates and employees. Providing a consistent and efficient payroll service between associates and the payroll department within strict deadlines. Keeping a high accuracy rate and dealing with payroll queries. Liaising with clients to obtain relevant information needed to set-up new accounts and sales ledgers. Maintaining an up-to-date database and confidential personnel files. Creating and maintaining new administration and filing systems to ensure the continuing development of a larger client/candidate base and expansion of a busy office. Renewing and providing associates with the necessary training competencies. Helping all Consultants achieve their goals by positive administration and support Assisting the Branch Manager and Regional Manager in cost control and diary organisation. Carrying out a full company and systems induction with new staff and ensuring they are HR compliant. In charge of staff expenses, weekly attendance, holiday entitlement and arranging any staff travel. Maintaining and ordering of office stock such as stationary, associate Personal Protective Equipment, as well as staff business cards, mobile phones and fuel cards. Achievements: Devolving leadership qualities by successfully interviewing, training and continually developing 2 other Administrators by planning their workload, delegating tasks accordingly and evaluating their performance. Ensured the branch passed quarterly audits which involved ensuring paperwork meets IMS (Internal Management Systems) and REC requirements, devising a check sheet and audit spreadsheet to assist in this. Elected by the Regional Manager as Business Continuity Facilitator, which entailed devising a business continuity plan. Assisting the Regional Manager in the start-up of the Leeds branch, putting systems and procedures in place and continually supporting from the Manchester office. Longest servicing member of the team. Show less



TC World ltd

• Manchester, United Kingdom

• Team Leader and Sales Representative

  • Feb 2003 - Nov 2003

  Customer Service- • The face of the bank. Always smart in appearance and presented myself in a professional manner • Friendly and approachable at all times • Ensuring customers receive the highest level of service Organisation/Planning Skills- • Handling customer’s applications • Good knowledge of the bank I am representing so that if I am unable to deal with a customer’s needs, I can direct them to the appropriate staff member Presentation & Selling- • Used presentation… Show more Customer Service- • The face of the bank. Always smart in appearance and presented myself in a professional manner • Friendly and approachable at all times • Ensuring customers receive the highest level of service Organisation/Planning Skills- • Handling customer’s applications • Good knowledge of the bank I am representing so that if I am unable to deal with a customer’s needs, I can direct them to the appropriate staff member Presentation & Selling- • Used presentation skills (eye contact, smiling, enthusiasm) to sell financial products. Teamwork- • Working independently to achieve personal goals and targets • Building a good working relationship with the Branch Manager of the bank so as to assist with any problems that occur. • Working efficiently in a team environment and successfully managing a team (7-10 members) which involved :- o Conducting 2nd stage, in depth interviews with potential new team members o Consistently achieving ambitious sales targets o Good communicational skills through presentation o Being responsible for the training and development of new employees o Sharing knowledge and experiences with new recruits to enable them to build upon their basic skills o Running motivational team meetings Show less Customer Service- • The face of the bank. Always smart in appearance and presented myself in a professional manner • Friendly and approachable at all times • Ensuring customers receive the highest level of service Organisation/Planning Skills- • Handling customer’s applications • Good knowledge of the bank I am representing so that if I am unable to deal with a customer’s needs, I can direct them to the appropriate staff member Presentation & Selling- • Used presentation… Show more Customer Service- • The face of the bank. Always smart in appearance and presented myself in a professional manner • Friendly and approachable at all times • Ensuring customers receive the highest level of service Organisation/Planning Skills- • Handling customer’s applications • Good knowledge of the bank I am representing so that if I am unable to deal with a customer’s needs, I can direct them to the appropriate staff member Presentation & Selling- • Used presentation skills (eye contact, smiling, enthusiasm) to sell financial products. Teamwork- • Working independently to achieve personal goals and targets • Building a good working relationship with the Branch Manager of the bank so as to assist with any problems that occur. • Working efficiently in a team environment and successfully managing a team (7-10 members) which involved :- o Conducting 2nd stage, in depth interviews with potential new team members o Consistently achieving ambitious sales targets o Good communicational skills through presentation o Being responsible for the training and development of new employees o Sharing knowledge and experiences with new recruits to enable them to build upon their basic skills o Running motivational team meetings Show less