Senior IT Support Specialist

• Aug 2021 - Present

IT Support Specialist

• Jun 2015 - Aug 2021

Litigation Support Specialist

• Jul 2014 - May 2015

• Provided litigation support by importing electronic documents with Lexis Nexus’ LAWPrediscovery to send load files into Westlaw CaseLogistix for OCR and indexing. Branded exhibits in electronic form for the attorneys to use in mediation. Encrypted hard drives and smart phones using Sophos and MaaS360. Responsible for assisting staff with all computer and IP phone issues. Planned community events for team building exercises. Created an Intranet website for the Firm to be transparent amongst all seven satellite offices with MS Expression Web. • Provided technical support to over 150 Windows 7 workstations. Managed shared folders on MS SharePoint Designer 2010. Installed LiquidFiles onto the workstations and created secured file transfer links. Show less

Systems Administrator

• Jul 2013 - Jun 2014

• Responsible for assisting over 300 clients with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. This included set-up of computers and installation of Solarwind’s NAble, Cirix solutions and desktop connections, TrueStore11, ReVive, ShadowProtect, Adaptec RAID essentials, VMWare DaaS agents, CineBench, and Zerto virtual replications for numerous clients at on-site locations. • Worked with MS Server 2008 and MS Server 2012. Managed Exchange servers and used the shell command to monitor mailbox sizes. Set up users and passwords on the domain contoller in active directory. Managed nightly backups using Norton Symantec and troubleshot issues if the backup did not complete. • Installed patch cables and consolidated data centers with rack enclosures for wire management. Worked with RJ11/RJ45 toner testers to find dead cables or ports on the switch in the server rooms. Removed old cat5 cables and rewired new cables to connect the switch with the workstations. Show less

IT Specialist and Tutor

• May 2011 - Aug 2013

Established full support for the employees furnished machines, and helped students achieve JAVA programming skills. President of Association for Computing Machinery Student Chapter. Established full support for the employees furnished machines, and helped students achieve JAVA programming skills. President of Association for Computing Machinery Student Chapter.

IT Intern

• Aug 2008 - May 2012

Tour guide for the first three years and IT intern for the fall of 2011. Reached over 400 volunteer/internship hours. Tour guide for the first three years and IT intern for the fall of 2011. Reached over 400 volunteer/internship hours.

Substitute Teacher

• Jan 2007 - May 2012

Mentored eighth and ninth grade students. Worked with high school students to apply computer science concepts, applied mathematics, and word processing skills. Mentored eighth and ninth grade students. Worked with high school students to apply computer science concepts, applied mathematics, and word processing skills.

Life Insurance Sales Representative

• Jan 2008 - Jul 2008

Trained recruits in selling term life insurance. Sales representative for the month for two consecutive months. Trained recruits in selling term life insurance. Sales representative for the month for two consecutive months.