Experience

ICE Technologies | Now a part of Anatomy IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer II && IT Operations Manager

  • Aug 2022 - Present



IP Pathways

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Engineer

  • Mar 2019 - Apr 2021

  • Build, deploy, and upgrade workstations • On-Site Onboarding, Deployment, and Troubleshooting • Manage Active Directory • Trouble and resolve all IT and telecom issues • Add and remove Security Certificates • New user setup assistance • Planning and executing Windows 10 upgrades and Server 2016 Migration • And every other duty they assign “as assigned” • Build, deploy, and upgrade workstations • On-Site Onboarding, Deployment, and Troubleshooting • Manage Active Directory • Trouble and resolve all IT and telecom issues • Add and remove Security Certificates • New user setup assistance • Planning and executing Windows 10 upgrades and Server 2016 Migration • And every other duty they assign “as assigned”



First Nebraska Credit Union

• PC Analyst

  • Apr 2018 - Mar 2019

  Build and deploy workstations Trouble and resolve all IT and telecom issues Add and remove Security Certificates New user setup assistance Setup, reconfigure and troubleshoot Outlook and Office 365 Planning and executing Windows 10 upgrades and Server 2016 Migration Build and deploy workstations Trouble and resolve all IT and telecom issues Add and remove Security Certificates New user setup assistance Setup, reconfigure and troubleshoot Outlook and Office 365 Planning and executing Windows 10 upgrades and Server 2016 Migration



Bank of the West

• Greater Omaha Area

• Service Desk Analyst

  • Nov 2017 - Apr 2018

  Supports bank agents with various service issues regarding bank provided hardware and software ● Ensure agents have proper credentials in Active Directory ● Trouble general connectivity issues ● Add and remove Security Certificates ● New user setup assistance ● Setup, reconfigure and troubleshoot Outlook ● Remote into user PC’s to troubleshoot issues, gather screenshots, etc ● Escalate to Tier 2 if necessary Supports bank agents with various service issues regarding bank provided hardware and software ● Ensure agents have proper credentials in Active Directory ● Trouble general connectivity issues ● Add and remove Security Certificates ● New user setup assistance ● Setup, reconfigure and troubleshoot Outlook ● Remote into user PC’s to troubleshoot issues, gather screenshots, etc ● Escalate to Tier 2 if necessary



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Internet Help Desk Support Representative

  • May 2016 - Nov 2017

  Supported Prism, High Speed Internet, and Telephone customers with various service issues ● Successfully troubleshoot 30 tickets per day ● Provide clients with innovative IT solutions ● General troubleshooting of Internet connectivity and email access ● Network setup guidance ● Video Set Top Box and DVR setup assistance ● Assist and guide new agents to ensure their success ● Video Playback (IPTV) troubleshooting using various tools and previous knowledge and experience odems, to CenturyLink hardware ans also wiring defects. Show less



Remedy Intelligent Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Technical Support

  • Jan 2014 - May 2016

  Product Support ➢ Support via Web Chat, Phone and Email ➢ Troubleshoot product issues, and walk-through appropriate resolution ➢ Advise on electronic filing status ➢ Transfer calls to alternate departments when necessary Product Support ➢ Support via Web Chat, Phone and Email ➢ Troubleshoot product issues, and walk-through appropriate resolution ➢ Advise on electronic filing status ➢ Transfer calls to alternate departments when necessary



Randstad Technologies US

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Deployment Lead/ IT Backup

  • Apr 2014 - Nov 2015

  Explain to potential customers the EPTT and EPDS processes ➢ Track shipments of devices during the staging process ➢ Write instructional staging guides for new customers which define setup, activation, software installation and shipping information of the new devices. > General Shipping UPS/FedEx > Mobile device validation via serial number/IMEI Explain to potential customers the EPTT and EPDS processes ➢ Track shipments of devices during the staging process ➢ Write instructional staging guides for new customers which define setup, activation, software installation and shipping information of the new devices. > General Shipping UPS/FedEx > Mobile device validation via serial number/IMEI



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Hosting Support Representative

  • Jan 2012 - Nov 2013

  Hiawatha IA, Inbound Hosting Support ➢ Troubleshoot any issues customers have with products and walk through resolution ➢ Advanced tools and knowledge to help correct customer site code issues ➢ Discuss customer's online plans/ goals and offer products to assist in customer success ➢ General account maintenance, consolidations, product renewals, etc. Hiawatha IA, Inbound Hosting Support ➢ Troubleshoot any issues customers have with products and walk through resolution ➢ Advanced tools and knowledge to help correct customer site code issues ➢ Discuss customer's online plans/ goals and offer products to assist in customer success ➢ General account maintenance, consolidations, product renewals, etc.



Parco Ltd

• United States
• Restaurants
• 1 - 100 Employee

• Cashier

  • Jul 2010 - Jul 2011

  ake the customers' orders, take payment, and give appropriate change ➢ Resolve customer complaints on incorrectly made product ➢ Assemble sandwiches/ put orders together and hand out the order in a timely fashion ake the customers' orders, take payment, and give appropriate change ➢ Resolve customer complaints on incorrectly made product ➢ Assemble sandwiches/ put orders together and hand out the order in a timely fashion



Kirkwood Community College

• Higher Education
• 700 & Above Employee

• Laboratory Technician

  • Sep 2009 - Apr 2010

  Observe computer labs and assist students with any questions/ problems they may have ➢ Install operating systems, set up networking hardware, install cabling and update as necessary ➢ Diagnose, repair, and replace equipment as necessary Observe computer labs and assist students with any questions/ problems they may have ➢ Install operating systems, set up networking hardware, install cabling and update as necessary ➢ Diagnose, repair, and replace equipment as necessary



Dan's Crane Service and more INC

• Letts Iowa

• Mechanic

  • Dec 2005 - Apr 2009

  Check and change fluids as necessary for preventative maintenance for machinery ➢ Repair and replace parts as necessary ➢ Troubleshoot and solve machine problems Check and change fluids as necessary for preventative maintenance for machinery ➢ Repair and replace parts as necessary ➢ Troubleshoot and solve machine problems