Ikram Farooqui
Director of Managed Mobility Services at Denali Advanced Integration- Claim this Profile
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Urdu -
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Hindi -
Topline Score
Bio
Maya Leibman
Ikram was involved in many of our highest priority corporate efforts such as those designed to dramatically improve our team member call center experience He is an expert in the mobility area and helped us dramatically reduce costs. Ikram is a steady, calm, friendly and collaborative colleague. Beyond that, he is someone who cares deeply about leadership and who team members look to for guidance and help. Ikram had a meaningful impact at AA and I do not hesitate to recommend him to any company lucky enough to hire him. Maya Leibman EVP- CIO American Airlines
Ali Raza
Leader, mentor, professional, detail oriented and friend are some of the ways I would describe Ikram and my relationship with him. I reported directly to him in a large team and was immediately impressed by his work ethic, integrity and ability to remain calm during highly stressful situations. From managing complex programs like identity and access management to mobile solutions and call centers he was highly respected and praised by his team and peers. Ikram motivated me to get my PMP, take on more responsibility and accelerated my career growth at AA. He is a servant leader that encourages his team to continue growing, learning and to challenge the status quo. He thinks outside the box and is a magician at problem solving. Over the years he continued to mentor me and for that I am forever grateful. Ikram is someone I would love to work for or with again. I am certain he will add value to any organization he works for and will help his team grow while also generating exceptional results.
Maya Leibman
Ikram was involved in many of our highest priority corporate efforts such as those designed to dramatically improve our team member call center experience He is an expert in the mobility area and helped us dramatically reduce costs. Ikram is a steady, calm, friendly and collaborative colleague. Beyond that, he is someone who cares deeply about leadership and who team members look to for guidance and help. Ikram had a meaningful impact at AA and I do not hesitate to recommend him to any company lucky enough to hire him. Maya Leibman EVP- CIO American Airlines
Ali Raza
Leader, mentor, professional, detail oriented and friend are some of the ways I would describe Ikram and my relationship with him. I reported directly to him in a large team and was immediately impressed by his work ethic, integrity and ability to remain calm during highly stressful situations. From managing complex programs like identity and access management to mobile solutions and call centers he was highly respected and praised by his team and peers. Ikram motivated me to get my PMP, take on more responsibility and accelerated my career growth at AA. He is a servant leader that encourages his team to continue growing, learning and to challenge the status quo. He thinks outside the box and is a magician at problem solving. Over the years he continued to mentor me and for that I am forever grateful. Ikram is someone I would love to work for or with again. I am certain he will add value to any organization he works for and will help his team grow while also generating exceptional results.
Maya Leibman
Ikram was involved in many of our highest priority corporate efforts such as those designed to dramatically improve our team member call center experience He is an expert in the mobility area and helped us dramatically reduce costs. Ikram is a steady, calm, friendly and collaborative colleague. Beyond that, he is someone who cares deeply about leadership and who team members look to for guidance and help. Ikram had a meaningful impact at AA and I do not hesitate to recommend him to any company lucky enough to hire him. Maya Leibman EVP- CIO American Airlines
Ali Raza
Leader, mentor, professional, detail oriented and friend are some of the ways I would describe Ikram and my relationship with him. I reported directly to him in a large team and was immediately impressed by his work ethic, integrity and ability to remain calm during highly stressful situations. From managing complex programs like identity and access management to mobile solutions and call centers he was highly respected and praised by his team and peers. Ikram motivated me to get my PMP, take on more responsibility and accelerated my career growth at AA. He is a servant leader that encourages his team to continue growing, learning and to challenge the status quo. He thinks outside the box and is a magician at problem solving. Over the years he continued to mentor me and for that I am forever grateful. Ikram is someone I would love to work for or with again. I am certain he will add value to any organization he works for and will help his team grow while also generating exceptional results.
Maya Leibman
Ikram was involved in many of our highest priority corporate efforts such as those designed to dramatically improve our team member call center experience He is an expert in the mobility area and helped us dramatically reduce costs. Ikram is a steady, calm, friendly and collaborative colleague. Beyond that, he is someone who cares deeply about leadership and who team members look to for guidance and help. Ikram had a meaningful impact at AA and I do not hesitate to recommend him to any company lucky enough to hire him. Maya Leibman EVP- CIO American Airlines
Ali Raza
Leader, mentor, professional, detail oriented and friend are some of the ways I would describe Ikram and my relationship with him. I reported directly to him in a large team and was immediately impressed by his work ethic, integrity and ability to remain calm during highly stressful situations. From managing complex programs like identity and access management to mobile solutions and call centers he was highly respected and praised by his team and peers. Ikram motivated me to get my PMP, take on more responsibility and accelerated my career growth at AA. He is a servant leader that encourages his team to continue growing, learning and to challenge the status quo. He thinks outside the box and is a magician at problem solving. Over the years he continued to mentor me and for that I am forever grateful. Ikram is someone I would love to work for or with again. I am certain he will add value to any organization he works for and will help his team grow while also generating exceptional results.
Credentials
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Mastering Organizational Chaos
LinkedInNov, 2020- Nov, 2024 -
Lean Six Sigma Foundations
LinkedInSep, 2020- Nov, 2024 -
Everything-as-a-Service (XaaS) is the Future of Business
LinkedInAug, 2020- Nov, 2024 -
5G Technology Strategy: Next-Generation Mobile Networking
LinkedInJul, 2020- Nov, 2024 -
Artificial Intelligence Foundations: Machine Learning
LinkedInJul, 2020- Nov, 2024 -
Become a Certified Information Security Manager
LinkedInJul, 2020- Nov, 2024 -
CISM Cert Prep: 1 Information Security Governance
LinkedInJul, 2020- Nov, 2024 -
CISM Cert Prep: 2 Information Risk Management
LinkedInJul, 2020- Nov, 2024 -
CISM Cert Prep: 3 Information Security Program Development and Management
LinkedInJul, 2020- Nov, 2024 -
CISM Cert Prep: 4 Information Security Incident Management
LinkedInJul, 2020- Nov, 2024 -
Continuous Integration: Tools
LinkedInJul, 2020- Nov, 2024 -
Cybersecurity Awareness: Breaking Down Cloud Security
LinkedInJul, 2020- Nov, 2024 -
Learning Kubernetes
LinkedInJul, 2020- Nov, 2024 -
Learning Threat Modeling for Security Professionals
LinkedInJul, 2020- Nov, 2024 -
Serverless Architecture
LinkedInJul, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 7 Application Deployment
LinkedInJun, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 8 Databases
LinkedInJun, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 9 Services and Design Scenarios
LinkedInJun, 2020- Nov, 2024 -
Cloud Architecture: Advanced Concepts
LinkedInJun, 2020- Nov, 2024 -
Git Essential Training: The Basics
LinkedInJun, 2020- Nov, 2024 -
Learning Docker
LinkedInJun, 2020- Nov, 2024 -
Learning GitHub
LinkedInJun, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 1 Cloud Services Overview (2019)
LinkedInMay, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 2 Storage Design
LinkedInMay, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 3 Virtual Private Cloud
LinkedInMay, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 4 Compute Services
LinkedInMay, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 5 Identity and Access Management
LinkedInMay, 2020- Nov, 2024 -
AWS Certified Solutions Architect - Associate (SAA-C01): 6 Auto Scaling and Virtual Network Services
LinkedInMay, 2020- Nov, 2024 -
Connecting with Executives
LinkedInMay, 2020- Nov, 2024 -
Enterprise Architecture Foundations
LinkedInMay, 2020- Nov, 2024 -
Exam Tips: AWS Certified Solutions Architect - Associate (SAA-C01)
LinkedInMay, 2020- Nov, 2024 -
Networking Foundations: IP Addressing
LinkedInMay, 2020- Nov, 2024 -
Web Security: OAuth and OpenID Connect
LinkedInMay, 2020- Nov, 2024 -
Web Security: User Authentication and Access Control
LinkedInMay, 2020- Nov, 2024 -
DevOps Foundations: Containers
LinkedInApr, 2020- Nov, 2024 -
Learning Program Management
LinkedInApr, 2020- Nov, 2024 -
Learning REST APIs
LinkedInApr, 2020- Nov, 2024 -
Microservices Foundations
LinkedInApr, 2020- Nov, 2024 -
Communicating with Charisma
LinkedInMar, 2020- Nov, 2024 -
Creating a Culture of Collaboration
LinkedInMar, 2020- Nov, 2024 -
Microsoft Cloud Fundamentals: Explore Cloud Services
LinkedInMar, 2020- Nov, 2024 -
The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now (getAbstract Summary)
LinkedInMar, 2020- Nov, 2024 -
Working Remotely
LinkedInMar, 2020- Nov, 2024 -
Becoming an AI-First Product Leader
LinkedInFeb, 2020- Nov, 2024 -
Communicating Change in an Enterprise-Wide Transformation
LinkedInFeb, 2020- Nov, 2024 -
Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInFeb, 2020- Nov, 2024 -
Managing for Better Ideas (UK)
LinkedInFeb, 2020- Nov, 2024 -
Transitioning from Technical Professional to Manager
LinkedInFeb, 2020- Nov, 2024 -
IT Information Library Foundations Certification (ITIL)
PeopleCertMar, 2012- Nov, 2024
Experience
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Denali Advanced Integration
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Director of Managed Mobility Services
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Oct 2020 - Present
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American Airlines
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United States
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Airlines and Aviation
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700 & Above Employee
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Sr. Manager, Call Center Technology
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Jun 2018 - Jan 2020
Provided strategic leadership and direct oversight of contact center technology solutions. Delivered call routing and reporting, Interactive Voice Response (IVR), Virtual Hold, and agent interfaces for 38 business units providing services for customers and employees. * Led the adoption of agile development with the business units and IT teams, reducing time to market on new features and swifter resolutions to open issues.* Led the migration of regional crew scheduling operations onto the enterprise contact center platform, reducing system issues and improving crew scheduling process.* Implemented a self-service call recording portal to meet compliance with FAA requirements for regional carriers crew scheduling contact center.* Implemented strong IT Service Management practices reducing outages and shortening Mean Time to Repair (MTTR) times. * Led the development of product roadmap and project prioritization to create a new product budget in line with the new delivery transformation funding model. Show less
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Sr. Manager IT Service Management
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Aug 2016 - Jun 2018
Provided IT governance of Incident, Problem, Change, and Release Management through policies, processes, and tools. * Led the development of program level IT Service Management governance model to improve quality and reduce time to deployment.* Implemented an enterprise wide blameless Post Mortem review process to improve problem management, reducing future incidents.* Led the delivery of Incident, Problem, Change and Release Modules in Cherwell Service Management system creating a single Service Management system for the enterprise.* Migrated every IT team onto the Cherwell platform to be in compliance with IT Service Management policies.* Managed and owned budgets, roadmaps, resource plans (hiring, training, etc.) and contracts for mission critical Cyber and Analytics programs* Managed expectations & risks by leveraging Agile tools including measuring team velocity, defects, quality, results, daily feedback & continuous improvement. Show less
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Manager Enterprise Mobility
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Jul 2012 - Aug 2016
Mobilized the workforce with technology solutions, improving the operational efficiencies and customer service capabilities of the airline. Increased mobile deployments from 10000 devices to over 80000.* Negotiated a pay as you go data plan for mobile programs that reduced cellular data cost by $2 million annually.* Created American Airlines’ Mobile Technology Center, a center of excellence where the business, IT, and vendor partners work together to prototype and develop solutions.* Centralized the management of mobile devices using Mobile Device Management (MDM) and provided a secure connection to the corporate network with application session persistence using NetMotion Mobility XE Mobile VPN reducing cost and improving reliability.* Augmented internal staging, kitting, deployment, repair and Help Desk services with Mobile Service Management (MSM) providers increasing the scalability of the services.* Delivered enterprise Wireless LAN and Cellular connectivity to employees, contractors, guests and operational devices improving productivity.* Controlled and reduced cellular cost by implementing a Wireless Expense Management system and processes.* Strengthened cellular coverage through assessments and partnerships with the cellular carrier (Sprint, AT&T, Verizon, etc.) improving the reliability and availability of mobile solutions.* Built and strengthened relationships with mobile hardware manufacturers and service providers leading to innovation and strategic partnerships. Show less
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Mgr Operation and Production Support
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Nov 2011 - Jul 2012
Delivered IT Service Management for over 20 customer-facing systems and services. * Resolved recurring production issues by collaborating with HPE, IBM, TCS, and Oracle which improved the reliability of the Siebel CRM solution.* Led the release management process to ensure multiple products delivered on time.* Led the development team to prioritize and deliver fixes on open issues and reduce technical debt.
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Mgr Information Systems Security
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Jun 2008 - Nov 2011
Delivered Enterprise Identity and Access management solutions.* Integrated partner websites using SAML Federated services to reduce login complexities for employees.* Implemented Multi-Factor Authentication using RSA to improve security on sensitive assets.* Led the adoption of Agile development methodology to improve project delivery, reducing scope creep and delivering prioritized functionality iteratively. * Automated self-service password reset, and account unlock processes, reducing the number one cost of the IT help desk.* Automated application access approval processes by Integrating enterprise and third-party applications with IAM solutions reducing onboarding times and increasing productivity.* Led the replatforming and upgrade of the Identity Management System improving system performance and reliability. Show less
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Sr. Info Security Engineer
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May 2005 - Jun 2008
Managed the enterprise Identity and Access Management systems and corporate LDAP directory.* Upgraded the Sun Enterprise Directory Server from version 5.2 to 6.3, implementing redundancy and high availability (HA) across multiple data centers. * Integrated corporate applications to the LDAP directory and IAM tools for system access.* Implemented Sun Identity Manager to replace Oblix as the Identity and access management system.
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Development Lead Employee Portal
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Aug 2002 - May 2005
Led development of the online portal that delivered content and news to the airline employees. * Created an online content publishing system that allowed the people department to create and publish content dynamically.* Optimized application code and resolved infrastructure issues to Improve the performance of the online portal for low bandwidth connections.
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Liberteks
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United States
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Information Technology & Services
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1 - 100 Employee
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Service Manager
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1998 - 2002
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Education
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State University of New York at Albany
Bachelor of Science - BS, Computer Science and Applied Mathematics
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