Experience

Macro

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Facilities Assistant / Receptionist

  • Nov 2022 - Present

  Atlanta, Georgia, United States



Boston Consulting Group (BCG)

• United States
• Business Consulting and Services
• 700 & Above Employee

• Administrative Assistant

  • Nov 2021 - Aug 2022

  Atlanta, Georgia, United States



Porsche Financial Services, Inc.

• United States
• Financial Services
• 200 - 300 Employee

• Customer Service Representative

  • May 2021 - Nov 2021

  Atlanta, Georgia, United States



CarMax

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2020 - May 2021

  Kennesaw, Georgia, United States Collaborated with multiple departments to ensure our customers received an iconic car buying experience in a professional and timely manner. • Successfully scheduled and processed multiple client requests, free of error. • Effectively educated customers regarding their accounts while annotating customer interactions and information. • Demonstrating superb customer service by maintaining an average score of 95% on customer surveys.



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Universal Banker

  • Mar 2019 - Nov 2019

  Macon, Georgia, United States Utilized and presented knowledge of financial services with clients to enhance client experience, resulting in high levels of client confidence and trust. • Utilized company systems and tools to execute responsibilities as a banker. Responsibilities included account opening/closing, processing loan applications, client account maintenance, and teller transactions. • Ensured bank and client confidentiality. • Provided education to both personal and business clients regarding… Show more Utilized and presented knowledge of financial services with clients to enhance client experience, resulting in high levels of client confidence and trust. • Utilized company systems and tools to execute responsibilities as a banker. Responsibilities included account opening/closing, processing loan applications, client account maintenance, and teller transactions. • Ensured bank and client confidentiality. • Provided education to both personal and business clients regarding financial wellness, new card products, and online services. Show less



Golden 1 Credit Union

• United States
• Banking
• 700 & Above Employee

• Member Service Representative

  • May 2018 - Oct 2018

  Sacramento, California, United States Provided a positive experience to a high volume of customers in accordance with company and state regulations • Demonstrated a thorough understanding of federal and state laws pertaining to Golden 1 Credit Union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Investigated responded and resolved members’ concerns by consulting internal resources in a timely manner • Partnered with in-store associates to provide Golden 1 services to… Show more Provided a positive experience to a high volume of customers in accordance with company and state regulations • Demonstrated a thorough understanding of federal and state laws pertaining to Golden 1 Credit Union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Investigated responded and resolved members’ concerns by consulting internal resources in a timely manner • Partnered with in-store associates to provide Golden 1 services to members including account transfers and loan payment options Show less



Greater Sacramento Urban League

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer Administrative Assistant

  • Jan 2018 - May 2018

  Sacramento, California, United States Provided support to the CEO to increase efficiency and productivity within the organization. • Provided invaluable assistance in support of the GSUL 50th Anniversary Banquet. • Effectively worked with a team to properly organize and maintain archived office records. Executed tasks and maintained positive relationships with local vendors that led to successful and profitable events.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Emergency Roadside Assistance

  • Nov 2016 - Jan 2018

  Georgia, United States